Deep Learning with PolyAI
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Podcast Overview
<p>PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.</p>
Language
🇺🇲
Publishing Since
10/3/2023
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Recent Episodes
July 21, 2026
Is word error rate just a vanity metric?
Send us Fan Mail Voice AI vendors love to quote word error rate, usually somewhere around 2 to 3%, as proof their system understands customers. Oliver Shoulson, Agent Design & Engineering Lead at PolyAI, thinks it's one of the most misleading numbers in the business. He and Nikola Mrkšić go through a month of analysis across more than 100,000 real production call turns to explain why. Turns out not all words carry the same weight, most transcription errors are harmless, and task suc...
June 25, 2026
Is AI the end of large engineering teams?
Send us Fan Mail Engineering teams are shrinking. But is that a crisis or an upgrade? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Helen Greul, PolyAI's new SVP of Engineering, to explore what AI is doing to the shape of technical teams, the nature of engineering leadership, and who actually thrives when the rules change. They discuss why a new generation of non-traditional builders is outpacing seasoned development teams, how smaller nimble units with shared con...
May 14, 2026
Can you build a custom AI agent in 10 minutes?
Send us Fan Mail Ten minutes to a working AI agent, tested and ready to deploy. In this episode of Deep Learning with PolyAI, Frank Ferro sits down with Ruari Phipps, Senior Forward Deployed AI Engineer at PolyAI, for a live demo of the Agent Development Kit — and a look at what it actually means to give developers real control over how they build AI agents. They explore why enterprise AI platforms so often force a tradeoff between speed and control, how the ADK changes that equation, and wha...
105 total episodes available
Recent guests on Deep Learning with PolyAI
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Brian Thompson
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Razvan Kusztos
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Frequently asked questions
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- What is Deep Learning with PolyAI?
<p>PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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