Deep Learning with PolyAI

About Deep Learning with PolyAI

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

Publisher

Team PolyAI

Category

business · news · technology

Language

en

Explicit

No

First episode

3 Oct 2023

Latest episode

10 Sept 2026

Latest episodes

109 episodes in the feed.

1. 

   10 Sept 2026

   What happens if your AI agents get 1% better every day?

   An agent that gets better every day compounds into a very different agent within months. That's the idea behind Wren, PolyAI's new release: an agent whose job is to make your other agents better. Some of what it finds is a small refinement, some of it is a big fix. Either way, Wren watches every real customer conversation, learns from what happens, and keeps improving your customer-facing agents. Nikola Mrkšić sits down with Arkadiusz Kwapiszewski, Head of Agent OS, to get into what tha...

2. 

   3 Sept 2026

   Who's coordinating your army of AI agents?

   Companies are pouring money into AI, but not everyone is getting the returns. Ian Jacobs, VP and Lead Analyst at Opus Research, thinks he knows why. In this episode, your host Nikola Mrkšić sits down with Ian to work through two ideas from his latest research. The first is Conversation Experience Orchestration: the wall between conversational AI and conversation intelligence is coming down, and conversations are becoming the layer that decides what happens next. The second is the ...

3. 

   20 Aug 2026

   Why should CX leaders care about MCP?

   When PolyAI built its Builder MCP, one client helped shape it: Vixxo Facility Solutions, one of the largest facilities providers in the US. In this episode, guest host Damian Sasso talks with Vixxo's CTO Derek Neighbors and VP of IT Bobby Hunnicut about getting AI agents into the hands of people who've never written code, from accounting to technicians in the field. They cover why an MCP or CLI has become their litmus test for adopting any technology, how they build and ship their own MCPs as...

Who has been a guest on Deep Learning with PolyAI

Names identified in recent episode analyses. Showing up to five guests.

• Matt Henderson
• Oliver Shoulson
• Helen Greul
• Ruari Phipps
• Michael Chen

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

8,012,479

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

3 ratings

Podcast Authority Score: 63 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

64

Social presence

0

YouTube

86

Engagement

68

Contact Deep Learning with PolyAI

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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