Welcome to Delighted - the 10 episode podcast miniseries for online business owners who want to craft delightful experiences for their customers.
Each episode explores customer experience through a different lens: Community, Play, Transparency, Support, Care, Accessibility, Design, Diversity, Inclusivity…
Co-explore with hosts Stacy Coyle from Workplace Lemonade (https://workplacelemonade.com/) and Caitlin from Caitie Means Business (https://caitiemeansbusiness.com/) as they dive into what an amazing customer experience could look like in your business.
In this episode cohosts, Stacy Coyle of Workplace Lemonade (https://workplacelemonade.com/) and Caitlin of Caitie Means Busisness (https://caitiemeansbusiness.com/), revisit our favorite moments and get a refresher on key takeaways as we bid you ♪ adieu, farewell, auf wiedersehen, goodbye ♪
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
1 Nov 2023
Episode 9 Community With Sophie Bujold
What is community? Why do we experience it in some contexts and not others? Explore community and connection in digital spaces - and how to cultivate it consciously.
In this episode we're joined by Founder & Chief Strategist @ Cliqueworthy, Sophie Bujold (https://cliqueworthy.com/).
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
1 Nov 2023
Episode 8 Global Inclusivity with Danbee Shin
Get ideas for collaborating across continents, including folks from around the globe – and learn “The Timezone Dance” from our very own Stacy.
In this episode we're joined by Web Design Mentor & Global Inclusion Specialist, Danbee Shin. (https://danbeeshin.com)
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
1 Nov 2023
Episode 7 Play With Alyea Sandovar
Learn your play-style and brainstorm ideas to make your product or service more engaging – and more fun!
In this episode we're joined by Gamification & Play Consultant, Alyea Sandovar (https://www.alyeasandovar.com/)
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
25 Oct 2023
Episode 6 DEI And Allyship With Erica Courdae
Reconsider your normal, dive into imperfect allyship, and start creating congruence between your business + values.
In this episode we're joined by Co-Founder Of Pause On The Play, Erica Courdae (https://pauseontheplay.com/).
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
25 Oct 2023
Episode 5 Design With Hillary Presswood
Today we're “cultivating the vibes” – and making sure those vibes continue post-purchase. Join us for the perils of generic copy, thoughtful gift boxes, love languages and more.
In this episode we're joined by Creative Director & Positioning Coach Hillary Presswood (https://hillaryweiss).
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
25 Oct 2023
Episode 4 Support And Care With Kelly Diels
Step into your customer’s shoes - what do they want in moments of confusion or doubt? Start cultivating a culture of trust, both inside your biz and out in the world.
In this episode we're joined by Feminist Business Educator Kelly Diels (https://kellydiels.com/).
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
18 Oct 2023
Episode 3 Accessibility With Katherine Lewis and Miriam Nabinger
Get the scoop on accessibility widgets, bendy straws, and what life looks like when things aren’t accessible – and learn how to start removing barriers in your biz.
In this episode we're joined by Product Designer & Accessibility Consultant Miriam Nabinger (https://www.minamalism.at) and Accessibility Consultant & Inclusive Biz Strategist Katherine Lewis (https://accessreimagined.com).
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
18 Oct 2023
Episode 2 Transparency with Samantha Pollack and Kelly Diels
Break the “spell of scarcity” and support your clients in making conscious choices. Join us as we deconstruct our least favorite marketing & sales tactics – and learn a few better ones.
In this episode we're joined by Narrative Strategist & Coopywriter Samantha Pollack (https://cultofpersonality.co/) and Feminist Business Educator Kelly Diels (https://kellydiels.com/).
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
18 Oct 2023
Delighted Episode 1 Being A Good Guide
Meet your hosts, sample the episodes ahead, and learn how to be the Gandalf to your client’s Frodo – all while you prepare to embark on your own epic journey.
Download the Delighted Handbook on delightedpod.com (https://delightedpod.com/)
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