The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each episode offers practical insight on influence, alignment, and leading meaningful change without the power to mandate it.
Delighted Customers Podcast
Claim This Podcastby Mark Slatin
5.0(110 reviews)
278 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
69
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality100
Social0
YouTube0
Engagement96
Podcast Overview
The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each episode offers practical insight on influence, alignment, and leading meaningful change without the power to mandate it.
Language
🇺🇲
Publishing Since
8/18/2022
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69
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality100
Social0
YouTube0
Engagement96
11
Excellent Areas
2
Good Performance
6
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excellent
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Every 5 days
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113 reviews (5.0/5.0)
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Recent Episodes
July 16, 2026
#165 Seth Godin: Why Most Change Efforts Fail Before They Start
Host Mark Slatin interviews bestselling author Seth Godin about why change efforts fail and how to lead them effectively.
June 18, 2026
#164 - The Missing Ingredient in Customer-Centric Leadership: Identity
Host Mark Slatin interviews Joe Pine, co-author of The Experience Economy, exploring how identity change drives customer transformation and business success.
June 10, 2026
From Delighted Customers to Trusted Guide
Host Mark Slatin explains his podcast's evolution to The Trusted Guide, focusing on enabling change and building trust when authority is limited.
278 total episodes available with 102 transcripts
Recent guests on Delighted Customers Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Seth Godin
Guest
Joe Pine
Guest
Stephen Trzeciak
Guest
Michael Forsberg
Guest
Rob Markey
Guest
Leah Marone
Guest
Rachel Hitt
Guest
Charlie Green
Guest
Ania Rodriguez
Guest
Greg Melia
Guest
Forrest Morgeson
Guest
Michael Meath
Guest
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Frequently asked questions
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- What is Delighted Customers Podcast?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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