Delighted Customers Podcast
Hosted by Mark Slatin · Mark Slatin
5.0from 140 ratings
- 280
- Episodes
- 104
- Transcribed
- 140
- Ratings
- Daily
- Cadence
- 2022
- First episode
About Delighted Customers Podcast
The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each episode offers practical insight on influence, alignment, and leading meaningful change without the power to mandate it.
- Publisher
- Mark Slatin
- Category
- business
- Language
- en
- Explicit
- No
- First episode
- 18 Aug 2022
- Latest episode
- 10 Sept 2026
Latest episodes
104 of 280 episodes have a transcript.
10 Sept 2026TRANSCRIPT
#168 Technology Is Not the Strategy
13 Aug 2026TRANSCRIPT
Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie Green
16 Jul 2026TRANSCRIPT
#165 Seth Godin: Why Most Change Efforts Fail Before They Start
Inside a recent episode
#168 Technology Is Not the Strategy
Published 10 Sept 2026 · Transcript excerpt
[…] And so collectively now what this means is you as a marketing manager need to be careful not to focus on the technology. you need to focus on the entire organizational culture. Because when you're asking me about missteps, technology itself is not going to enhance the customer experience. It's starting off by conducting an audit. Where are we falling short after paying attention to these online reviews, after paying attention to these tweets? And now what technologies make sense for us to make sure that we're addressing these customer issues in order to enhance the customer experience. So the first misstep would be focusing blindly on the technology. […]
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See plansWho has been a guest on Delighted Customers Podcast
Names identified in recent episode analyses. Showing up to five guests.
- Gerard Athaide
- Charlie Green
- Seth Godin
- Joe Pine
- Stephen Trzeciak
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- Apple Podcasts (US)
- 5.0 / 5
- 30 ratings
- Spotify
- 5.0 / 5
- 110 ratings
Podcast Authority Score: 69 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 100
- Social presence
- 0
- YouTube
- 0
- Engagement
- 96
Contact Delighted Customers Podcast
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Delighted Customers Podcast
Who hosts Delighted Customers Podcast?
Mark Slatin host the show. Published by Mark Slatin.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does Delighted Customers Podcast take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
104 of 280 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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