This podcast by AgilePoint brings you fresh ideas from the trenches every week. It's not a step-by-step guide but a sneak peek into the minds of experts with field-tested ideas, templates, and frameworks they have used to implement digital transformation programs, for other enterprises. If you want to be sure you get practical and focused advice about enterprise digital transformation in under an hour, don't miss an episode.
Automating Corporate Legal Departments with MyLegal
The Podcast discusses the Digital Transformation challenges that Corporate Legal Departments, in-house legal counsels, and law firms face.
We spoke to Jim Tate, Co-founder and CEO, MyLegal, and Andy Baldocchi, Co-founder and CRO of MyLegal, a Low-Code/No-Code platform for corporate legal departments.
MyLegal (https://www.legalautomationgroup.com/mylegal/) partnered with AgilePoint to build its legal ops automation platform, and Jim talks about why the team chose AgilePoint instead of other Low-Code/No-Code and BPM platforms.
Both Jim and Andy share about the strategic shift in the corporate legal departments, the challenges In-house Legal Counsels and LegalOps personnel face, and why MyLegal fits their bill and needs from a solution standpoint.
You’ll find answers to critical questions, including:
What’s the strategic shift taking place in the Corporate Legal Departments?
What approach does MyLegal recommend to its customers for legal automation?
How should Corporate Legal Offices envision their tech roadmap?
Why don’t generic workflow automation tools scale well for enterprise use cases? Crazy problems they create for legal execs/users
Why MyLegal chose AgilePoint as its underlying BPM platform to build MyLegal?
AI/ML Applications in Legal Ops Automation
What’s MyLegal doing at the CLOC 2023 Conference?
22 Feb 2023
Citizen Development: Are you doing it the Right Way?
We spoke with Sam Sibley, Global Head, PMI Citizen Developer & Interim Head of Disciplined Agile business at the Project Management Institute (PMI). Sam used to play professional tennis, and this gave him a competitive edge that he uses to help startups and PMI. He reveals (i) why PMI has ventured into Citizen Development, (ii) the research study that PMI undertook to understand the market needs around Citizen Development, and (iii) how his organization is assisting medium and large corporations in adopting best practices for Citizen Development. He goes into detail on the process of establishing Citizen Development programs, including:
Suitability Assessment
Risk Management
Governance
Upskilling
Sam mentions success stories of Shell, Schneider Electric, and the Salvation Army. He thinks that Citizen Development will become more popular, and PMI provides the necessary tools, methodologies, and courses to help technology and project leaders add it to their digital transformation projects.
20 Jan 2023
Contact Center Automation to Modernize Customer Services
Having good customer service for the satisfaction and loyalty of your customers is a no-brainer. The bigger question is; why do we get frustrating service from the call center of a business?
In this episode, Wynand Smit, CEO and Founding Partner of Inovo answers the crucial question.
Inovo is an IT services & product company in South Africa providing cloud-based contact center solutions to large and mid-size companies. Wynand reveals the secret to great customer service through your contact or call center is 'personalization'.
His company has vast experience in optimizing the acquisition, sales, and revenue collection for customers in the telecom, banking, healthcare, and software industries.
In this episode:
Why do customers often have frustrating experiences with contact centers?
How businesses can use data analytics and artificial intelligence to improve customer service?
Potential for chatbots in customer service
Why does Wynand advocate using AgilePoint as a 'glue' that enables a superior cross-channel customer experience?
14 Dec 2022
Future of Business Applications with Phil Simon
This episode discusses a new book on Citizen Development called "Low-Code No-Code, Citizen Developers, and the Surprising Future of Business Applications." We talk to Phil Simon, author of the book, about workplace technologies, how the future of business applications depends on Citizen Developers, and the benefits and limitations of LC/NC tools. He speaks not just in theory but through the lens of case studies and success stories and offers tips based on a practitioner's point of view.
2 Nov 2022
Innovation Managers and Low-Code No-Code
Innovation leaders in large enterprises have shown immense interest in Low-Code No-Code (LCNC) platforms to speed up their transformation projects. In this episode, Hans Hantson, Senior Director of Business Development, and Marketing at AgilePoint unpacks the reason why innovation managers are keen to learn about LCNC platforms and what they need to consider in order to find the right platform. Hans emphasizes governance and IT's buy-in.
Motivation for Innovation Managers to explore LCNC
Misunderstanding about Enterprise Low Code No Code
Challenges of evaluating Low Code No Code platforms
The gap in the market from the innovation manager's perspective
30 Sept 2022
Sustaining Citizen Development beyond the Hype
There is plenty of hype around the term Citizen Development and the role of Citizen Developers. We know that the term might be new but the concept is not. Matt Hubbard, Head of Operational Excellence at TrackVia, Inc., shares tips, tricks, and methodologies to sustain your Citizen Development initiatives beyond simple Proof-of-Concept apps. Prior to joining TrackVia, Matt co-founded his own consulting firm specializing in business process management and low-code technology. The core of Matt’s mission is his belief that process, technology, and people must be optimized together to achieve a lasting result.
We asked Matt about:
His journey to becoming a Citizen Developer
How to move beyond simple PoCs to a sustainable CD program?
What does he like about Project Management Institute's Citizen Development Framework?
Advice for companies dipping their toes in the Citizen Development world
7 Jul 2022
Understanding Microsoft Power Platform's Evolution with Jukka Niiranen
Microsoft has been slowly building its moat in the low-code no-code application development space. Products like Power Apps, Power Automate, and Power BI are now being leveraged within the Power Platform to give customers a complete end-to-end platform for their automation needs for recurring tasks. We spoke to Jukka Niiranen from Finland, a Power Platform Sr. Consultant and the co-founder of Forward Forever, a boutique consulting firm that helps clients build, measure, and manage digital business processes running on top of Microsoft's Power Platform. Jukka talks about how his earlier stint as a Microsoft Dynamics CRM consultant helped him become an early adopter and later an advisor for Power Platform. He offers his insights regarding the platform’s future direction, and how to find Citizen Developer heroes within your organization to scale the use of Low Code No Code platforms.
22 Jan 2022
Ian Duncan on why transformations fail?
Ian Duncan, Senior Managing Director and Transformation Leader at FTI Consulting, along with his colleagues Ken McAndrew and Leslie Benson wrote an influential paper called "Why Transformations Fail? Time to Re-examine Conventional Wisdom".
Ian shares the lessons he learned when he led transformation programs, the frameworks he used, and how the team at FTI Consulting detects 'people road blocks' when a transformation program is not moving in the right direction.
22 Jan 2022
Lasse Rindom on enterprise RPA and its scalability
Lasse Rindom, Chief Digital Officer at Baker Tilly Denmark, says it is critical to think about scalability, governance, and maintenance of citizen IT projects at the solution design stage instead of treating them as an afterthought. His year-end predictions about enterprise automation is a humorous way of pointing towards the ground realities of the enterprise automation world.
22 Jan 2022
Why Digital Transformation Debt is bad?
Established companies the world over are losing ground to new and agile startups.
To cope with disruptive innovations, enterprise leaders are turning away from traditional IT and using low-code/no-code solutions to reduce their time to market.
Dr. Setrag Khoshafian, former VP & chief evangelist Pega Systems and intelligent BPM expert, walks through his book 'How to alleviate Digital Transformation debt post-CVOID-19' and takes Sharjeel on a tour about what's driving this trend and the proper way enterprise leaders can harness this trend so as to stay ahead of competitors.
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