This podcast by AgilePoint brings you fresh ideas from the trenches every week. It's not a step-by-step guide but a sneak peek into the minds of experts with field-tested ideas, templates, and frameworks they have used to implement digital transformation programs, for other enterprises. If you want to be sure you get practical and focused advice about enterprise digital transformation in under an hour, don't miss an episode.
Demystifying Enterprise Innovation
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10 episodes
Updated Daily
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Podcast Overview
This podcast by AgilePoint brings you fresh ideas from the trenches every week. It's not a step-by-step guide but a sneak peek into the minds of experts with field-tested ideas, templates, and frameworks they have used to implement digital transformation programs, for other enterprises. If you want to be sure you get practical and focused advice about enterprise digital transformation in under an hour, don't miss an episode.
Language
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Publishing Since
1/22/2022
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Recent Episodes
May 26, 2023
Automating Corporate Legal Departments with MyLegal
<p>The Podcast discusses the Digital Transformation challenges that Corporate Legal Departments, in-house legal counsels, and law firms face. </p><p>We spoke to Jim Tate, Co-founder and CEO, MyLegal, and Andy Baldocchi, Co-founder and CRO of MyLegal, a Low-Code/No-Code platform for corporate legal departments. </p><p><a href="https://www.legalautomationgroup.com/mylegal/">MyLegal</a> partnered with AgilePoint to build its legal ops automation platform, and Jim talks about why the team chose AgilePoint instead of other Low-Code/No-Code and BPM platforms. </p><p>Both Jim and Andy share about the strategic shift in the corporate legal departments, the challenges In-house Legal Counsels and LegalOps personnel face, and why MyLegal fits their bill and needs from a solution standpoint. </p><p>You’ll find answers to critical questions, including:</p><ul><li>What’s the strategic shift taking place in the Corporate Legal Departments?</li><li>What approach does MyLegal recommend to its customers for legal automation?</li><li>How should Corporate Legal Offices envision their tech roadmap?</li><li>Why don’t generic workflow automation tools scale well for enterprise use cases? Crazy problems they create for legal execs/users</li><li>Why MyLegal chose AgilePoint as its underlying BPM platform to build MyLegal?</li><li>AI/ML Applications in Legal Ops Automation</li><li>What’s MyLegal doing at the CLOC 2023 Conference?</li></ul>
February 22, 2023
Citizen Development: Are you doing it the Right Way?
<p>We spoke with Sam Sibley, Global Head, PMI Citizen Developer & Interim Head of Disciplined Agile business at the Project Management Institute (PMI). Sam used to play professional tennis, and this gave him a competitive edge that he uses to help startups and PMI. He reveals (i) why PMI has ventured into Citizen Development, (ii) the research study that PMI undertook to understand the market needs around Citizen Development, and (iii) how his organization is assisting medium and large corporations in adopting best practices for Citizen Development. He goes into detail on the process of establishing Citizen Development programs, including:</p><ul><li>Suitability Assessment</li><li>Risk Management</li><li>Governance</li><li>Upskilling </li></ul><p>Sam mentions success stories of Shell, Schneider Electric, and the Salvation Army. He thinks that Citizen Development will become more popular, and PMI provides the necessary tools, methodologies, and courses to help technology and project leaders add it to their digital transformation projects. </p>
January 20, 2023
Contact Center Automation to Modernize Customer Services
Having good customer service for the satisfaction and loyalty of your customers is a no-brainer. The bigger question is; why do we get frustrating service from the call center of a business? In this episode, Wynand Smit, CEO and Founding Partner of Inovo answers the crucial question. Inovo is an IT services & product company in South Africa providing cloud-based contact center solutions to large and mid-size companies. Wynand reveals the secret to great customer service through your contact or call center is 'personalization'. His company has vast experience in optimizing the acquisition, sales, and revenue collection for customers in the telecom, banking, healthcare, and software industries. In this episode: Why do customers often have frustrating experiences with contact centers? How businesses can use data analytics and artificial intelligence to improve customer service? Potential for chatbots in customer service Why does Wynand advocate using AgilePoint as a 'glue' that enables a superior cross-channel customer experience?
10 total episodes available
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Frequently asked questions
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- What is Demystifying Enterprise Innovation?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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