Discover how mobile alerting and response transform critical operations. Tune in for real-world customer stories, expert insights, and practical strategies to reduce downtime and respond faster with SIGNL4.
In this episode, Doreen Jacobi talks with Henri-Paul Bourassa, IT Administrator at exo, the public transit organization serving the Greater Montréal area.
Like many IT teams responsible for around-the-clock operations, Henri-Paul's team already had monitoring in place. The challenge wasn't finding issues - it was making sure the right people were alerted quickly enough to respond.
Henri-Paul shares how exo improved its incident response process by adding SIGNL4 to its monitoring environment. By connecting systems such as Microsoft SCOM, Azure, and SolarWinds to a centralized alerting platform, the team created a more reliable way to notify on-call staff, escalate urgent issues, and make sure critical incidents don't go unnoticed.
Henri-Paul and Doreen talk about what it takes to cut through alert noise, reduce alert fatigue, and build confidence that when something important happens, the team will know- and can act - right away.
5 Nov 2025
It Just Works – How Conexus Credit Union Transformed Incident Response in Just One Day
In this episode, we explore how Conexus Credit Union completely modernized its IT and security alerting processes with SIGNL4 - and did it all in under 24 hours.
Doreen Jacobi sits down with Kyle Bates, Cyber Security Analyst at Conexus, to unpack how fragmented workflows, alert fatigue, and clunky mobile tools, were slowing their teams down - and how one simple, mobile-first solution changed everything.
17 Jan 2025
How SIGNL4 Unifies RedIron's Monitoring and Notifications
In this episode, Todd from RedIron shares insights on how Derdack’s alerting solution SIGNL4 has unified and transformed their IT operations. RedIron, a managed services provider and retail integrator, faced challenges with fragmented alert systems using email and SMS. By integrating SIGNL4, they streamlined monitoring, improved team responsiveness, and unified alerts across systems like Jira, Zendesk, and various cloud platforms. Todd highlights the simplicity of integration, real-time notifications, and exceptional customer support as key benefits, enabling their teams to work more efficiently across the globe. SIGNL4 has become a critical tool in RedIron's operational success.
2 Feb 2024
The Role of ISO Compliance & Automation for MSSPs
Join us as Jean Muller, IT Manager at Nexio, shares his experience with Derdack and how their monitoring / helpdesk and alerting architecture has grown over the years. Listen to how Nexio has managed to grow from a storage company to an MSSP and security service provider and what core elements helped to make this possible. South Africa is a special market and Jean talks about some of the aspects that helped him, and his company to be successful. He also highlights his learning when it is about meeting service level agreements, delivering faster responses and improving service quality.
16 Aug 2023
Derdack CEO Unveils SIGNL4: Revolutionizing Real-Time Incident Management
In this brand-new episode Doreen interviews Matthes, the CEO & Visionary of Derdack, as we explore the core of mobile incident management and the importance of real-time alerting and seamless communication. Join us as we unveil the innovative culture of Derdack, a bootstrapped company, leveraging innovation as an advantage. Discover how SIGNL4 bridges the last mile, empowering on-call, remote, and mobile teams to collaborate effectively. Stay tuned for stories of success and the transformative impact of SIGNL4 in critical incident management.
14 Jul 2023
Building a Sustainable and Secure Future in Cybersecurity
In this episode, Maarten Goet, Director of Cybersecurity at Wortell, shares valuable insights on what MSPs in the security space need to keep in mind for building a sustainable and successful future. Learn about key aspects that support your digital transformation and the importance of a fully integrated solution for a holistic view and a better response to potential threats and cyberattacks. Hear Maarten talk about Microsoft’s journey and their evolution into a trailblazing security solution provider and how you can prepare your MSP business for upcoming regulations and threats.
7 Jun 2023
Scinetiq CEO Reveals Insights: Defense, Automation & Future IoT
Join us for an engaging discussion with Hugh Dean, the CEO of Scinetiq Technology Solutions. Listen to his captivating journey in the defense sector, the inception of Scinetiq, and how he came to collaborate with Derdack. Discover the great value of Derdack's SIGNL4 in seamlessly integrating with external resources and enabling streamlined automation across various ventures, including drone operations. Get some insights into the challenges of the South African market and hear Hugh share his vision on the future of IoT.
11 May 2023
The Power of Customer-Centricity in Building a Thriving Business
CEO Insights - Matthes speaks with Doreen, CEO and President of Derdack Corp., to discuss the strategies and approaches that have helped Derdack become a respected player in critical alerting and incident management within the US market. Doreen shares insights on how the company has managed to maintain a customer-centric culture while also dealing with industry challenges and a highly competitive environment. This conversation offers valuable lessons for anyone looking to build a successful business in a rapidly evolving industry.
13 Apr 2023
The Future of Data Processing
Join Mikael Samuelsson, Director of Strategic Alliances and Partners at Crosser Technologies, as he shares his expert insights on how the company's edge computing platform is transforming the fields of manufacturing, healthcare, and smart agriculture. Discover how the platform's unique features, including local data processing and centralized management, are revolutionizing data management and analysis. In addition, Mikael discusses the benefits of integrating Crosser's platform with SIGNL4 for real-time incident management. Get the inside scoop on next-level incident management!
22 Mar 2023
Arturs Lontons of Zabbix on IT Monitoring and Ensuring 24/7 Availability
Tech Experts Talk - Technical Marketing Engineer at Zabbix, Arturs Lontons and the CEO of Derdack, Matthes about the ever-evolving world of modern IT monitoring. Learn about the success of Zabbix and the challenges of running mission-critical IT and ensuring high availability, and deep dive into the art of alerting for 24/7 IT ops. Tune in to take your IT operations to the next level.
7 Dec 2022
Solutions for global Cybersecurity Challenges
Shuffle is an automation platform for the cybersecurity space and created for and by the community so, that anyone has access to important knowledge and information.
Frederik, Founder & CEO of Shuffle, shares his vision of companies working in the space and the importance OpenSource plays in it all. He will also talk about challenges in the industry and how the human factor leads to the importance of partnering with companies like Derdack and solutions like SIGNL4.
12 Sept 2022
Efficient Service Delivery by automating your Incident Response
Hear first hand how Greenlight Group is able to fully automate their ITSM response by integrating Derdack’s SIGNL4 with their ITSM systems for ease of transition and reassignment of calls or full transparency for management as to who is taking care of what. Doreen Jacobi, CEO of Derdack Corp and Joe Madden, President of Greenlight Group discuss Greenlight’s experience and use cases in implementing SIGNL4.
28 Jul 2022
Technology and Opportunities for Cybersecurity Service Providers
Matthes Derdack – founder of Derdack and SIGNL4 – talks to our client Callum Golding – founder of CSP Lighthouse, a Cyber Security Provider from Adelaide, Australia – about challenges and opportunities in the cyber security space and his experiences of using Derdack’s alerting and incident response solution SIGNL4 at CSP.
19 May 2022
Enterprise Alert at Bridgeport Public School District
Doreen Jacobi – co-founder of Derdack GmbH and CEO of Derdack Corp – talks to our client Jeff Postolowski, Director Information Technology Services at Bridgeport Public School District about some of his experiences and use cases of our solution Enterprise Alert.
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