Welcome to a new edition of Digital Airline, the podcast in which we talk about how airlines are redefining what the travel business means thanks to digitization. In this podcast, we talk with people in the travel industry who are innovating in the way they manage the relationship with customers, define products, provide an excellent experience and improve revenue and profit.
This podcast is possible thanks to the sponsorship of newshore, the eCommerce solutions for travel.
"Low-Cost Mastery: Implementing the Original Recipe in a vast country"
“Witness the immense growth prospects for FlyArystan and the exceptional talent nurtured within the country as we traverse the expansive landscapes of Kazakhstan, a nation poised for a travel revolution. Discover how Adrian and his team are revolutionizing the skies with their unwavering dedication to a pure low-cost model. Don't miss this enlightening exploration of the fundamentals of the low-cost business that will leave you inspired by their remarkable achievements.”
► Host Digital Airline: Enric Puig, CEO at Newshore: https://www.linkedin.com/in/enric-puig/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqazZzVFNZM0ZsZ0IzdXpldUJIZThWSjExVFViZ3xBQ3Jtc0trS2xXMzBBbnJ3NE8xRjJ1eW5RSndsZVlnQTQzbW81Yll6UUhlZXdOb2o3OGluVzAzWmRqZVF3TG5pOHVZemhUWUk1blRyZ3llT2JIQTh0M0ZqbWdmQ05NZUFXZ2RSeEpyaTgtMzhxSGt0R1ZZZHhXMA&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fenric-puig%2F)
► Invited: Adrian Hamilton-Manns , Managing Director FlyArystan: https://www.linkedin.com/in/adrianhm/ (https://www.linkedin.com/in/adrianhm/)
► Sponsorship: https://www.newshore.es/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbG5ISXBzZ1pIbHdmR19RWkxnN1JnREpCMDZsZ3xBQ3Jtc0ttc1RFUFhQdkZ1N3JPV29jbVl0QWlrb2lJcXY1MzBHUjhBQzZVQmlrWmZteHhINkRPNXdvcjhhUXp6Z2pGTkl3aDVEWm5ncUk4X2NtcWN2OENHd29VcklrekZpT1lGd2VCdTR4dVQ0M0k0ajhxamJiNA&q=https%3A%2F%2Fwww.newshore.es%2F)
► You can watch the episode on YouTube! 👉🏼 https://youtu.be/gcKLzwf3AR4
03:08 - Introduction
03:36 - Who's Adrian Hamilton-Manns
05:37 - Can a full-service airline give birth to an LCC?
09:45 - Focusing on direct relationship with the customer
11:21 - Competing and partnering with other players
12:08 - Value proposition, channel, and price
16:48 - Milking every inch of the airport
19:10 - Customer self-managing disruption in extreme weather
21:22 - Keeping competitors at bay
23:17 - Sourcing options for digital in FlyArystan
26:50 - The ancillaries' roadmap
28:10 - What keeps you up at night?
10 Oct 2022
“The Avianca’s business model transformation”
Every eCommerce business knows what the fight is about: being agile! The airline industry, while early technology adopter, hasn’t been traditionally very agile. But this (along with many other things) is changing in Avianca. In today’s episode, Robert Mulet, Avianca’s Digital Director explains what this iconic airline is doing to improve results and pave a bright future.
► Host Digital Airline: Enric Puig, CEO at Newshore by Flyr: https://www.linkedin.com/in/enric-puig/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqazZzVFNZM0ZsZ0IzdXpldUJIZThWSjExVFViZ3xBQ3Jtc0trS2xXMzBBbnJ3NE8xRjJ1eW5RSndsZVlnQTQzbW81Yll6UUhlZXdOb2o3OGluVzAzWmRqZVF3TG5pOHVZemhUWUk1blRyZ3llT2JIQTh0M0ZqbWdmQ05NZUFXZ2RSeEpyaTgtMzhxSGt0R1ZZZHhXMA&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fenric-puig%2F)
► Invited: Robert Mulet, Director of eCommerce & Ancillary Revenue at Avianca: https://www.linkedin.com/in/robertmulet/ (https://www.linkedin.com/in/robertmulet/ )
► Sponsorship: https://www.newshore.es/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbG5ISXBzZ1pIbHdmR19RWkxnN1JnREpCMDZsZ3xBQ3Jtc0ttc1RFUFhQdkZ1N3JPV29jbVl0QWlrb2lJcXY1MzBHUjhBQzZVQmlrWmZteHhINkRPNXdvcjhhUXp6Z2pGTkl3aDVEWm5ncUk4X2NtcWN2OENHd29VcklrekZpT1lGd2VCdTR4dVQ0M0k0ajhxamJiNA&q=https%3A%2F%2Fwww.newshore.es%2F)
► You can watch the episode on YouTube! 👉🏼 ttps://youtu.be/MYPHanu4U5w (https://youtu.be/MYPHanu4U5w)
03:14 - Who´s Robert Mulet?
04:10 - Turning Avianca upside down
04:37 - The need w2fly is to fulfil
05: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=403s)18 - What´s the difference between a legacy and a low-cost airline?
08: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=641s)12 - Testing and learning
12: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=778s)10 - Building an ecosystem for evolution
17: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1123s)02 - The pillars of Avianca's digital strategy
19: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1294s)56 - Opportunities and challenges of integrating into Abra
24: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1294s)36 - How big is the digital gap in airlines compared to other industries?
26: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1294s)54- How do we adapt technology to deliver better results?
28: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1294s)58 - What keeps you awake these days?
* At the beginning of the episode I incorrectly introduce Robert Mulet as Chief Digital Office, while his correct position is Director of eCommerce and Ancilliary Revenue.
11 May 2022
Increasing revenue with Virtual Reality
"Challenge: how would you sell ancillaries to clients that you don’t know until they check in? Well, Alvaro Coromina, IT & innovation Manager Director with World 2 Fly is explaining how they do that. Additionally, World 2 Fly is a great example of a Digital Airline, since they use Virtual Reality to sell more ancillaries (with impressive results) and they have embraced the paperless mindset from the very beginning.
► Host Digital Airline: Enric Puig, CEO at Newshore: https://www.linkedin.com/in/enric-puig/ (https://www.linkedin.com/in/enric-puig/)
► Invited: Alvaro Coromina Sanz, IT & Innovation Director @ World 2 Fly: https://www.linkedin.com/in/acoromina/ (https://www.linkedin.com/in/acoromina/)
► Sponsorship: https://www.newshore.es/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbG5ISXBzZ1pIbHdmR19RWkxnN1JnREpCMDZsZ3xBQ3Jtc0ttc1RFUFhQdkZ1N3JPV29jbVl0QWlrb2lJcXY1MzBHUjhBQzZVQmlrWmZteHhINkRPNXdvcjhhUXp6Z2pGTkl3aDVEWm5ncUk4X2NtcWN2OENHd29VcklrekZpT1lGd2VCdTR4dVQ0M0k0ajhxamJiNA&q=https%3A%2F%2Fwww.newshore.es%2F)
► You can watch the episode on YouTube! 👉🏼 https://youtu.be/D4wg5b5WEmo
02:45 - Introduction
04:33 - The need w2fly is to fulfill
06:27 - Selling ancillaries to clients you don't know… yet
13: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=403s)35 - Using 3D technology to sell ancillaries
15: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=641s)34 - Benefits of 3D for the business
18: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=778s)30 - w2fly ancillaries plan
19: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1123s)42 - Direct integration with travel agencies
23: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1294s)08 - Challenges for the future
16 Mar 2022
Deconstructing digital distribution systems
"You have to know it before you change it”. This is one of the great points Ann Cederhall makes during this podcast about legacy distribution systems. Ann looks to me like the perfect person to walk us through the complexity of legacy distributions solutions and show us the new ways of selling travel products because she started with the old approach but she is actively defining and implementing some of the cutting edge solutions that are re-shaping airlines’ distribution landscape.
► Host Digital Airline: Enric Puig, CEO at Newshore: https://www.linkedin.com/in/enric-puig/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqazZzVFNZM0ZsZ0IzdXpldUJIZThWSjExVFViZ3xBQ3Jtc0trS2xXMzBBbnJ3NE8xRjJ1eW5RSndsZVlnQTQzbW81Yll6UUhlZXdOb2o3OGluVzAzWmRqZVF3TG5pOHVZemhUWUk1blRyZ3llT2JIQTh0M0ZqbWdmQ05NZUFXZ2RSeEpyaTgtMzhxSGt0R1ZZZHhXMA&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fenric-puig%2F)
► Invited: Ann Cederhall, Travel Technology Specialist: https://www.linkedin.com/in/anncederhall/ (https://www.linkedin.com/in/anncederhall/)
► Sponsorship: https://www.newshore.es/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbG5ISXBzZ1pIbHdmR19RWkxnN1JnREpCMDZsZ3xBQ3Jtc0ttc1RFUFhQdkZ1N3JPV29jbVl0QWlrb2lJcXY1MzBHUjhBQzZVQmlrWmZteHhINkRPNXdvcjhhUXp6Z2pGTkl3aDVEWm5ncUk4X2NtcWN2OENHd29VcklrekZpT1lGd2VCdTR4dVQ0M0k0ajhxamJiNA&q=https%3A%2F%2Fwww.newshore.es%2F)
► You can watch the episode on YouTube! 👉🏼 https://youtu.be/mOiUH7s6LhY (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbFZuQmpHSFFqRjB2M2MwajNjZi11c3BuN1NrZ3xBQ3Jtc0ttemJIcnZJMVM2S0NJS1hYbXNLamROYy1JM1o1VkJodk1HOHRHWkJ6WGlIVUxWeGc2QjNNY2FHTTJVWTdERWJSdG4zRTN4eUx4Q0c4N2FxcjNOQWFySnBHaTRVMzJSam9RTlVTRllPa3BEaEtFb2VwNA&q=https%3A%2F%2Fanchor.fm%2Fdigitalairline)
02:26 - Who's Ann Cederhall?
03:50 - Why distribution in the airline industry is so complex?
16:15 - The economics around the shift in distribution
20: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=403s)00 - Why does it take that long to change?
24: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=641s)26 - Is NDC going to solve this?
25: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=778s)55 - How to implement change?
29: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1123s)37 - How does the future of distribution look like?
34: (https://www.youtube.com/watch?v=dKQWg_TWg1w&t=1294s)12 - Exciting projects Ann is involved with
25 Jan 2022
Implementing the “Netflix” business model in airlines
In Digital Airline we talk with Juliana Ramírez, travel business consultant and former Ancillaries Revenue Manager with Volaris. She explains how to retain a customer in the airline business, an industry well known by its sensitivity to price. Volaris is continuously listed as one of the top performers in ancillary revenue, and Juliana explains the "Ancillary Roadmap" approach, her framework to conduct the implementation of new products based on their return and implementation costs. Juliana also shares some valuable strategies to manage resistance to change and what decided to shift gears and her new projects.
► Enric Puig, Host Digital Airline: https://www.linkedin.com/in/enric-puig/ (https://www.linkedin.com/in/enric-puig/)
► Juliana Ramirez, Former Ancillay Revenue Head: https://www.linkedin.com/in/ramirezjuliana/
► Sponsorship: https://www.newshore.es/ (https://www.newshore.es/)
► You can watch the episode on YouTube! 👉🏼 https://youtu.be/dKQWg_TWg1w (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbFZuQmpHSFFqRjB2M2MwajNjZi11c3BuN1NrZ3xBQ3Jtc0ttemJIcnZJMVM2S0NJS1hYbXNLamROYy1JM1o1VkJodk1HOHRHWkJ6WGlIVUxWeGc2QjNNY2FHTTJVWTdERWJSdG4zRTN4eUx4Q0c4N2FxcjNOQWFySnBHaTRVMzJSam9RTlVTRllPa3BEaEtFb2VwNA&q=https%3A%2F%2Fanchor.fm%2Fdigitalairline)
2:08 - Who's Juliana Rodríguez
4:33 - Travel and innovation… how do they get along?
6:43 - The ancillaries roadmap
10:41 - Change management in the airline industry
12:58 - Experiments
18:43 - Metrics
21:34 - The Netflix for aviation
27:43 - Blurring lines among airline business models
39:22 - The new big thing in hospitaly
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
1 ratings
Contact Digital Airline
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of Digital Airline?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
