Digital Game Changers

About Digital Game Changers

Welcome to Digital Game Changers — a Tagit original podcast series where banking meets bold ideas. In each episode, we invite visionary leaders from the banking and fintech industries to share their first-hand experiences, strategies, and lessons from the frontlines of digital transformation. This isn’t just about buzzwords. It’s about unpacking what real change looks like—how banks are modernising legacy systems, adopting new-age technologies like AI and cloud, improving customer journeys, and reshaping their digital DNA to stay ahead of disruption. We explore a wide range of themes including: The evolution of digital banking Fintech collaboration and competition Future-ready banking architectures Customer-centric innovation Emerging technologies like GenAI, APIs, and more Whether you're a tech leader, banking professional, or simply curious about how digital is redefining finance, Digital Game Changers offers thoughtful, behind-the-scenes conversations that inspire action and spark ideas. Tune in, learn, and lead the change!

Publisher

Tagit

Category

technology

Language

en

Explicit

No

First episode

21 Jul 2025

Latest episode

4 Dec 2025

Latest episodes

25 episodes in the feed.

1. 

   4 Dec 2025

   🚀 Episode 25: In Conversation with Ramon Abasolo on Digital Banking & IT Transformation

   Join us as we explore digital banking transformation in the Philippines with one of the country's most accomplished technology leaders. Discover how strategic IT leadership, innovative product development, and next-generation technologies are reshaping the Philippine banking landscape. ________________________________________ Meet Our Guest: Ramon Abasolo, Digital Banking & IT Transformation Leader Ramon is a seasoned digital banking and IT transformation leader with over 25 years of experience across the Philippines, Japan, and Indonesia. He has served in senior IT leadership roles at Citi and major Philippine financial institutions, leading large-scale tech overhauls and digital innovations. Most notably, he transformed Robinsons Bank into a fully digital bank, from modernizing its cloud infrastructure and launching award-winning mobile platforms, to pioneering agency banking, innovative loan products, and gamified savings products. More recently, he was a key leader in the post-merger integration of Robinsons Bank into BPI, and was part of the payments team that focused on cross-border remittance innovation. Beyond executive roles, Ramon serves as a strategic advisor to fintechs and technology solution providers, and is an active voice in AI governance, payments strategy, and platform innovation. When he's not architecting the future of digital banking, you might find him running marathons or capturing street photography. ________________________________________ Key Discussion Topics: - The Evolution of Digital Banking in the Philippines How banks' approach to digital solutions has shifted over the past 25 years, and the most significant transformation moments that have shaped the industry. - Understanding Philippine Banking Customers The features and attributes that Filipino banking customers value most in their digital interactions, and what drives successful user experiences in the local market. - Provincial Banks Rising to Digital Challenges How smaller, regional banks are overcoming resource constraints to meet the expectations of tech-savvy customers, even in rural areas with high digital adoption. - AI and GenAI in Banking The key areas banks should focus on when considering GenAI adoption, from use case identification to governance frameworks for responsible implementation. - Future Technology Challenges The biggest technology-related challenges Philippine banks will face in the coming years, from regulatory evolution to competitive pressures and customer expectations. - Build vs. Buy Strategic Decisions How IT leaders approach the critical decision between building custom solutions versus purchasing off-the-shelf technology, and the factors that influence this strategy. Tune in to hear some great insights! To be a part of our series or know more about us write to us at info@tagitmobile.com (mailto:info@tagitmobile.com)

2. 

   17 Sept 2025

   🚀 Episode 24: Redefining User Experience in Banking | Marichelle Almario (PBCOM) I Digital Game Changers

   Join us for Episode 24 as we sit down with Marichelle Almario, Head of Customer Protection and Experience Management & Data Protection Officer at the Philippine Bank of Communications (PBCOM). With over 30 years of leadership experience across telecom, hospitality, and banking, Marichelle has driven transformative initiatives that elevated customer satisfaction and engagement. As PBCOM’s Vice Representative for the banking sector on customer and data protection, she continues to shape the future of customer experience in the Philippines. In this episode, we explore how strategic UX design, customer feedback, and innovative thinking are transforming digital banking experiences. 💡 Key Discussion Points 🔹 Defining User Experience: Cutting through buzzwords to understand what truly matters in today’s digital landscape. Evaluating Digital Excellence: How to assess whether a website or mobile app delivers outstanding UX. 🔹 Motivating UX Innovation: Where great designers find inspiration and how they drive innovation. 🔹 Customer Feedback Strategies: Effective methods for gathering and leveraging feedback on digital channels. 🔹 UX Refresh Timing: How often banks should refresh their digital user experience and why. 🎧 Whether you’re a banking professional, digital transformation leader, or CX enthusiast, this conversation offers actionable insights and real-world lessons for achieving digital excellence in financial services. 👉 Don’t forget to like, comment, and subscribe for more expert conversations on digital banking innovation! #UserExperience #DigitalBanking #CustomerExperience #UXDesign #Philippines #Banking #CustomerProtection #DigitalTransformation #UXPodcast

3. 

   18 Aug 2025

   Ep 23: Cybersecurity Leadership in Africa Banking I Digital Game Changers

   The future of cybersecurity in African financial services is being shaped by pioneering leaders who understand that protection and innovation must work hand in hand. In our latest episode, we explore the groundbreaking journey of cybersecurity excellence across East and Southern Africa. 🎙 Meet Our Guest: Matambila Karima-Chuunga - Regional Chief Information Security Officer, United Bank for Africa (UBA) Matambila oversees cybersecurity strategy across East and Southern Africa. As the first Zambian and first female to hold this role, she has led key initiatives, including PCI DSS, ISO 27001, SWIFT CSP, and Data Protection Compliance, strengthening organizational resilience. A dedicated advocate for cybersecurity awareness and diversity in tech, she co-hosts HoneyPot Chats and co-founded Women in Technology Network Zambia (WiTN), whose mentorship program won the Best Tech Initiative for Women at the 2023 Techtrends Awards. Recognized as a FinTech leader in SADC (2022) and profiled by MIT Horizon, she is also a two-time 2024 ICTAZ Award winner, receiving the Cyber Security Excellence Individual Award and Outstanding Female ICT Professional of the Year Award. 💡 What We Explored: 🔹Digital Banking Trends - Key developments shaping the African banking sector and their security implications 🔹Cyber Threat Landscape - Why banks remain prime targets and the evolving tactics of cybercriminals 🔹Innovation & Security Balance - Managing cyber risks without stifling digital transformation initiatives 🔹Customer Protection Strategy - Comprehensive approaches to protecting customers from sophisticated scams and fraud 🔹Future-Ready Security - The evolution of cybersecurity in financial services and emerging defense mechanisms 🔹AI Governance Framework - Responsible AI implementation and governance structures in banking operations 🎯 Key Takeaways: ✅ Why diverse leadership strengthens cybersecurity frameworks and threat identification ✅ How to implement international security standards across diverse African regulatory environments ✅ The critical balance between technology solutions (60%) and human factors (40%) in cybersecurity ✅ Strategies for building customer awareness and education programs that prevent fraud ✅ Essential components of AI governance for responsible technology deployment in banking To be a part of our podcast series, write to us at: info@tagitmobile.com (mailto:info@tagitmobile.com) #DigitalGameChangers #Cybersecurity #AfricanBanking #WomenInTech #FinTech #BankingSecurity #DigitalTransformation #Leadership #Zambia #UBA #Tagit #Podcast #FinancialServices #DataProtection #RiskManagement #TechLeadership #Innovation #Africa

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Based on episode analysis; this does not confirm that the show is currently accepting guests.