About Disability Sector Podcasts by National Disability Services (NDS)
Tune in as we talk about the NDIS, COVID-19 and disability sector topics. In this podcast series, the NDS team along with studio guests explore the changing shape of the sector. You will hear the voices of experts in our sector and people with disability providing real life examples and operational advice for disability service providers.
AI Practice Insights: How Interaction is Using AI to Strengthen Quality, Governance, and Advocacy
Interaction is taking a cautious, people-first approach to AI adoption, focusing on practical use cases that save time, strengthen governance, and improve advocacy outcomes rather than replacing human judgement. Starting with tools they already had access to, AI is being used across quality, planning, and leadership decision-making.
In this episode, we spoke to Brett Thompson, CEO of Interaction, to learn more.
30 Jul 2024
Continuous Improvement for Disability Service Providers
In this podcast NDS is joined by Sharon Paley, Founder of the Australian Centre for Restraint Reduction and Elimination to share some key information and tips with Disability Service Providers for Continuous Improvement.
This podcast shares:
The aims and benefits of continuous improvement
How to engage staff in continuous improvement
Embedding a continuous improvement approach
Resource list
NDS Resources:
Risk, Incidents and Complaints Management Resources (nds.org.au) (https://www.nds.org.au/resources/all-resources/risk-incidents-and-complaints-management-resources) full library includes related resources for policy development, training resources for teams, resources in community languages and short films.
NDS Quality and Safeguards Sector Readiness Project - Continuous Improvement Tools (https://nds.org.au/resources/all-resources/nds-quality-and-safeguards-sector-readiness-project-resources-and-tools#ContinuousImprovement)
Leading to Address Occupational Violence - Just Culture (nds.org.au) (https://nds.org.au/resources/all-resources/leading-to-address-occupational-violence-just-culture) is a recorded presentation for Board and Senior Leaders. Just Culture promotes: Speaking Up, Listening, Acting and Completing Feedback Loops.
NDS Quality Portal (https://nds.org.au/resources/all-resources/nds-quality-portal) offers a free trial of the Portal. One of the many resources includes creating quality improvement plans from outstanding tasks to achieve compliance.
This podcast is part of the NDS Risk, Incidents and Complaints Management Project funded by the Australian Government.
30 Jul 2024
Planning Investigations in Disability Services
In this podcast NDS is joined by Kristie Walker, Director of On Track Investigations to share some key information and tips with Disability Service Providers for Planning Investigations in Disability Services.
Investigations play a key role in providing safer and better-quality services by helping providers learn from mistakes and prevent future incidents. The process can also help with rebuilding trust and relationships when something has gone wrong.
This podcast shares:
An overview of the 5 stages for Investigations
A deep-dive on planning an investigation
What an investigation plan should include
How to identify and avoid challenges and barriers in the planning stage
Working with unique challenges for small and medium providers
Resource list
NDS – Risk Incident and Complaints Resources:
NDS RICM Resource Library: Investigations (https://www.nds.org.au/resources/all-resources/risk-incidents-and-complaints-management-resources#investigations) includes:
Policy and Procedure Checklists
Investigations Guide
Communcation Plan
Action Plan Template and more
Risk, Incidents and Complaints Management Resources (nds.org.au) (https://www.nds.org.au/resources/all-resources/risk-incidents-and-complaints-management-resources#investigations) full library includes related resources for policy development, training resources for teams, resources in community languages and short films.
NDIS Commission Resources:
The NDIS Commission Incident management (for all providers) (https://www.ndiscommission.gov.au/providers/complaints-and-incidents/managing-incidents/incident-management-all-providers) includes an investigations section in the principles of good incident management and resolution.
The NDIS Commission Practice Review Guidance Materials (https://www.ndiscommission.gov.au/resources/fact-sheets-and-guides/fact-sheets-and-process-guides#paragraph-id-1472) include a resources that can assist in investigations into systemic issues that may have led to an adverse outcome.
This podcast is part of the NDS Risk, Incidents and Complaints Management Project funded by the Australian Government.
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