Our latest series is dealing voicebots and how to get the most from the powerful tools and services that are around including best practice and how this is going to impact us over the next few years.You can also check out our previous series that includes quick chats about automation solutions for business around chatbots, voicebots, development, integration and process automation with the team at Disruption Works and a few special guests. Just some light hearted interviews, comments and tips that might help business with their digital journeys or automation thoughts. Find out more about Disruption Works at www.disruptionworks.co.uk
Product recall - how do you instantly scale when it is needed and what are the challenges
Tom and Steve discuss the challenges around scaling up to deal with product recalls and automating the inbound and outbound calls or multichannel responses? With time sensitive recalls that can be public health issues, we talk about how automating this can be scaled instantly from a passive service and triggered when needed. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here a...
3 Apr 2023
Multi channel automation all working in harmony
Check out today's episode that is all about multichannel automation and how it's changing the game for customer service. We'll be discussing the latest trends in voicebots, chatbots, SMS and email, and these channels are working in harmony for businesses creating seamless, self-service journeys for customers. Join us for a (we hope) informative chat as we explore how this technology is disrupting traditional customer service models and making life easier for everyone involved. So sit back, re...
10 Mar 2023
Voicebots delivering verbal examinations with your teams
A really interesting podcast with Tom and Steve today, around testing your teams knowledge retention for both in house sales or product training or for financial compliance like changes in FCA regulations or similar. We talk about how voicebots can do this with not only fully compliant and live assessment, but also with intelligent prompting for in complete answers given to the bot. This is a very powerful collaborative approach to verbal testing that has been proven to not only give you a ...
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