About Download Incredible Full Audiobooks in Business & Economics, Sales & Retail
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TECHNO-Nationalism: How it's Reshaping Trade, Geopolitics, and Society by Alex Capri
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Title: TECHNO-Nationalism: How it's Reshaping Trade, Geopolitics, and Society
Author: Alex Capri
Narrator: Jonathan Yen
Format: Unabridged Audiobook
Length: 18 hours 10 minutes
Release date: December 10, 2024
Genres: Sales & Retail
Publisher's Summary:
Nations have long sought to use technology as a power-multiplier for their own ambitions. In the twenty-first century, at a time of unprecedented innovation, the United States and China are in a race to achieve technological superiority. But how will this affect long-standing trade ties and the international landscape? Techno-nationalism holds that a nation's economic strength and its national security—even its social stability—are linked to the technological prowess of its institutions and enterprises. From artificial intelligence and biotechnology to semiconductors and quantum science, nations that fall behind in the technology race risk becoming permanent losers, with potentially catastrophic consequences. After decades of trade liberalization and free-flowing investment into China, a paradigm shift amongst a bloc of like-minded, mostly Western countries, has set in motion epic change. Techno-nationalism is reorganizing the global economy. Alex Capri, who spent decades as a trade and supply chain professional, lays out the dynamics of this change and its underlying themes, from the paradox facing US-China commercial linkages to the gray zones in which states and firms must now try to coexist. He provides a realist's perspective of both the challenges and opportunities facing international actors.
26 Nov 2024
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, 3rd Edition by Breanne O. Reeves, Robert Spector
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Title: The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, 3rd Edition
Author: Breanne O. Reeves, Robert Spector
Narrator: Steve Menasche
Format: Unabridged Audiobook
Length: 5 hours 55 minutes
Release date: November 26, 2024
Genres: Sales & Retail
Publisher's Summary:
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds—both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's 'Best Companies to Work For' and 'Most Admired' lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer—and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences.
18 Nov 2024
Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth by Christoph Senn, Mehak Gandhi
Please visit https://thebookvoice.com/podcasts/1/audiobook/820725 (https://thebookvoice.com/podcasts/1/audiobook/820725) to listen full audiobooks.
Title: Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth
Author: Christoph Senn, Mehak Gandhi
Narrator: Christopher P. Brown
Format: Unabridged Audiobook
Length: 6 hours 18 minutes
Release date: November 18, 2024
Genres: Sales & Retail
Publisher's Summary:
Business relationships are still dominated by a narrow perspective—trying to match products to customer needs and making deals. It's a buyer-seller relationship built on a transactional mindset, and it's not how you should be doing business. There's a better way—orchestrating growth—in which suppliers and customers collaborate to build strategies and grow together. Christoph Senn and Mehak Gandhi lay out the Triple Fit Strategy framework, which will help you escape the product-centric mindset and put customers at the heart of your business strategy. Based on a hands-on tool set, Triple Fit ensures that customer and supplier are aligned across three areas: planning, execution, and resources. The Triple Fit canvas, a diagnostic and action framework, provides a systematic approach that every account manager and sales team can use to boost business results. Companies who use it can contribute ten times more to their customers' success and can double account values in less than three years. What's more, the Triple Fit Strategy helps sales and business leaders better understand the health of their customer relationships and allocate resources for faster breakthroughs. It's a proven approach that Senn and Gandhi have implemented with hundreds of companies over twenty-five years and validated with data from more than ten thousand cases.
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