Driven to Repair

About Driven to Repair

The Driven to Repair podcast focus' on the automotive industry with insights from industry experts and powerful stories of what drives them in their professional and personal lives.

Publisher

John Webb

Category

business · leisure

Language

en

Explicit

No

First episode

31 Mar 2026

Latest episode

21 Oct 2026

Latest episodes

13 episodes in the feed.

1. 

   21 Oct 2026

   EPISODE 13: The Future of Auto Claims: Rising Repair Costs, AI & Smarter Solutions

   What's driving the rising cost of automotive collision repairs, and how can the industry become more efficient without sacrificing quality? In this episode of the TenPoint Complete Podcast, host John Webb welcomes Telly Berry, Director of Vendor Management and New Product Orientation at Sedgwick, to explore the changing landscape of automotive claims management and collision repair. Telly shares insights into the rising cost of vehicle repairs, the impact of advanced automotive technology, and how Sedgwick is introducing new solutions to reduce claims costs and improve repair efficiency. The conversation also explores the role of artificial intelligence in claims processing, the importance of human expertise, and the growing opportunities in heavy-duty vehicle repair networks. Main Topics Discussed Rising Collision Repair Costs: Why repair costs continue to increase even as insurance claim volumes decline. Tow and Storage Negotiations: How managing excessive towing and storage fees can reduce unnecessary total losses and keep more vehicles repairable. AI in Automotive Claims: How artificial intelligence can accelerate estimating and claims processing while still requiring experienced professionals to ensure accuracy. Heavy-Duty Vehicle Repair: Sedgwick's expanding repair network for commercial trucks, RVs, emergency vehicles, and other specialized equipment. Improving Repair Cycle Times: Why connecting vehicles with the right repair facilities is essential for minimizing delays and controlling costs. Industry Partnerships: How collaboration between insurance carriers, repair shops, and service providers creates opportunities for greater efficiency. Whether you're a collision repair professional, insurance executive, claims manager, or automotive industry leader, this conversation offers valuable insights into the technologies, partnerships, and strategies shaping the future of automotive claims. Discover how smarter claims management can help control costs, improve repair outcomes, and keep vehicles on the road.

2. 

   20 Oct 2026

   Episode 12: How to Reduce Business Costs Without Sacrificing Service

   Are overlooked business expenses eating into your profits? On this episode of Driven to Repair, John Webb of TenPoint Complete talks with Jim Lichtenberg of Schooley Mitchell about finding savings in the services businesses use every day. From telecommunications and credit card processing to waste removal, shipping, and uniforms, Jim explains how reviewing contracts, comparing market pricing, and correcting billing errors can help businesses control expenses. They also discuss TenPoint Complete's experience upgrading its communications technology and Schooley Mitchell's savings-based fee model. If you own or manage a collision repair shop or another business, this conversation offers practical ways to identify unnecessary spending while keeping the services your team needs. What the Podcast is about: Helping business owners protect profits by reviewing everyday operating expenses, negotiating better vendor agreements, and managing costs over time. Main points: Focus on costs you can control: Review service expenses to help offset pressures such as rising parts prices and supply chain costs. Look for overlooked savings: Telecom, internet, shipping, waste removal, payment processing, and uniforms are common opportunities. Compare contracts with market pricing: Longstanding vendor relationships do not automatically mean competitive rates. Choose the right solution: Service quality, technology, and business needs matter alongside price. Keep reviewing after implementation: Ongoing audits help catch billing errors and hold vendors accountable. Understand the payment model: Jim explains that Schooley Mitchell earns a percentage of implemented savings, with no upfront fee. Challenge "we're okay": Owners should verify that their expenses are competitive through a clear review process.

3. 

   6 Oct 2026

   EPISODE 11: Building a Stronger Collision Repair Business with Richard C. Harrison.

   What does it take to build a stronger collision repair business in a challenging market? In this episode of Driven to Repair, John Webb sits down with Richard C. Harrison of Collision Right to explore how leadership, culture, and innovation shape a successful repair organization. Richard shares his journey from the auto glass industry to collision repair and explains Collision Right's approach to growth: preserving local shop names and customer relationships while connecting teams through shared systems and support. In this conversation, we discuss: • Growing through acquisitions while protecting local brands and their legacy • Building a workplace culture that helps attract and retain employees • Using employee feedback to support shop managers and strengthen teams • Exploring AI to improve efficiency and the customer experience • The importance of ADAS calibration, documentation, and safe repairs • Leading through declining claims and a changing industry Whether you're a shop owner, manager, or collision repair professional, this episode offers practical insights into building stronger teams and keeping customers at the center of your business.

4. 

   2 Sept 2026

   EPISODE 10: Future of Collision Repair | Leadership, Safety & Service | Trent Tinsley | Driven Repair Podcast

   What does the future of collision repair look like and how can the industry work together to better support repair shops? In this episode of Driven to Repair, John Webb sits down with Trent Tinsley, incoming chair of the Collision Industry Conference (CIC), to discuss leadership, service, vehicle safety, and the challenges facing today's collision repair industry. With more than 30 years of experience, Trent shares what he has learned from working alongside body shops, insurers, OEMs, technology providers, and other industry stakeholders. He also explains why meaningful conversations, continued education, and collaboration are essential to achieving safe, proper, and high-quality vehicle repairs. In this conversation: • Trent's journey through the collision repair industry • His vision as the incoming CIC chair • Why repair shops must remain the industry's priority • The importance of safe and proper vehicle repairs • Leadership through service and collaboration • The growing shortage of skilled collision technicians • Career opportunities for the next generation • How industry stakeholders can better understand the needs of body shops If the collision repair industry wants long-term growth and sustainability, strong repair shops must be at the center of the conversation.

5. 

   3 Aug 2026

   EPISODE 9: The Salty Sales Method: Ask Better Questions and Build Real Trust with Brent Long

   In this episode of Driven to Repair, host John Webb of TenPoint Complete sits down with longtime sales coach Brent Long to discuss how businesses can build trust, serve customers more effectively, and create stronger sales relationships. John and Brent also discuss building trust during both quick transactions and long term relationships, understanding different buyer personalities, learning through practice and failure, and making sure a company's marketing message matches the behavior of its sales team. The conversation offers practical lessons for collision repair businesses and anyone responsible for sales, customer service, or business development. Learn more about Brent Long, Salty Sales Training, and his book, The Greatest Sales Question Ever Asked, at https://www.longonlife.net (https://www.longonlife.net/) Follow Brent Long on Linkedin (https://www.linkedin.com/in/brent-long-6b574510/) Instagram Facebook Youtube Get a copy of his book  (https://www.thegreatestsalesquestioneverasked.com/) For the past 30+ years, Brent wakes up each morning with a desire to see his clients grow revenues and increase their impact in the Marketplace. He brings over 35 years of experience in sales, sales management, marketing management, sales training, coaching, and consulting to the table. He loves to see people win! Brent possesses a deep passion for helping people in the revenue generating business grow, flourish, and pursue excellence while leaving stereotypes behind.

6. 

   20 Jul 2026

   EPISODE 8: Leading with Empathy in Collision Repair with Kena Dacus | Driven to Repair Podcast

   Kena shares how her accounting background helped her and her husband grow from a small, one-man operation into a successful two-location collision repair business. She also discusses her leadership experience with the Kansas Auto Body Association and the Society of Collision Repair Specialists, and why becoming involved in industry organizations can create new opportunities and meaningful change. The conversation also explores some of the biggest challenges facing repair facilities today, including declining claim counts, increasing operating expenses, insurance pressures, rapidly changing vehicle technology, and the growing role of AI. Most importantly, Kena explains why empathy, communication, and understanding each customer's priorities are essential to creating a better repair experience. Listen to discover how strong leadership, exceptional customer service, and investing in your team can help collision repair businesses navigate a changing industry.

7. 

   23 Jun 2026

   EPISODE 7: Patrick Crozat | Growing a Family-Owned Collision Repair Business to 60 Locations | Driven to Repair

   In this episode of Driven Repair, John Webb sits down with Patrick Crozat  of G&C Auto Body to talk about the journey of building a family-owned collision repair business from one shop into a growing MSO with 60 operational locations. Patrick shares the story of how his father started in the industry, how G&C Auto Body grew through family leadership, and how the company continues expanding through mergers, acquisitions, new locations, and a strong people-first culture. They also discuss the current challenges in the collision repair industry, including lower claim volume, rising costs, customer-pay work, AI, parts procurement, employee retention, company culture, and the importance of giving back through the Crozat Family Foundation. This is a great conversation for collision repair owners, operators, managers, and anyone interested in the future of the automotive repair industry. Meet Patrick Visit: https://gandcautobody.com/ Instagram faceBook

8. 

   4 Jun 2026

   EPISODE6: Collision Repair, Media, and the Future of the Industry with Jason Stahl

   In this episode of Driven to Repair, John Webb sits down with Jason Stahl from Body Shop Business and Babcox Media for a conversation about the evolution of automotive media and the changing collision repair industry. Jason Stahl has 32 years of experience as an editor, 25 of which is in B2B media, and has served as editor of BodyShop Business for the past 20 years. Originally from Cleveland, Ohio, Jason earned a Bachelor of Arts degree in English from John Carroll University and began his journalism career at a weekly newspaper, where he did everything from delivering newspapers to selling advertising space to writing articles. In this conversation, Jason shares his journey from writing and journalism to becoming one of the most recognized voices in collision repair media. He also talks about how media has shifted from print magazines and newsletters to podcasts, video, social media, SEO, and digital content. The conversation also dives into some of the biggest issues body shops are facing today, including ADAS, calibrations, insurer pushback, rising costs, AI, after-hours opportunities, and the need for shops to keep adapting. If you work in collision repair, automotive media, shop operations, or the broader aftermarket, this episode offers a valuable look at where the industry has been, where it is now, and where it may be heading next. Learn more about Jason. https://www.bodyshopbusiness.com/ Follow Jason on Linkdin Facebook Instagram Youtube

9. 

   19 May 2026

   EPISODE 5: Paul Hill: A Lifetime of Service in the Collision Industry

   In this episode of Driven to Repair, host John Webb sits down with Paul Hill, President of the Board of Trustees for the Collision Industry Foundation, longtime collision industry professional, and dedicated volunteer leader. Paul brings more than 34 years of experience in the automotive and collision repair industry, with a career that has included manufacturer sales, distribution sales, collision education, and industry support. Paul shares how he grew up around the auto parts business, developed a lifelong love for cars, and eventually moved into the collision repair space. He also talks about his current work supporting companies that invest in collision education, along with his passion for giving back through organizations like CIF. A major focus of this conversation is Paul's journey into volunteering with the Collision Industry Foundation, how he became involved, and what the foundation does to help people in the collision industry during times of need. Paul also discusses CIF's mission, the importance of creating more awareness, and how individuals and companies can get involved by volunteering, donating, or helping spread the word. The episode also touches on Paul's personal commitment to service, including his work with youth programs, coaching, school leadership, and community involvement. Paul's story is a great reminder that leadership in the collision industry is not only about business. It is also about service, education, and helping others when they need it most. To learn more, volunteer, or donate, visit https://www.collisionindustryfoundation.org/

10. 

    4 May 2026

    EPISODE 4: Driving Change in The Collision Repair industry with Aaron Schulenburg | Driven to Repair Podcast

    In this episode of Driven to Repair, John Webb welcomes Aaron Schulenburg, Executive Director of SCRS, for an in-depth conversation about the evolving collision repair industry and the role SCRS plays in supporting repairers across the country. Aaron shares how SCRS continues to educate, inform, and represent collision repair professionals by listening to the real challenges shops face and turning those insights into practical resources. The conversation covers the growth of SCRS, its leadership history, and the many programs built to help repairers operate stronger businesses. John and Aaron discuss key SCRS initiatives including Repairer Driven News, Repairer Driven Education at the SEMA Show, ongoing support of the Database Enhancement Gateway, the Blueprint Optimization Tool, and member-focused programs such as national healthcare and 401(k) solutions. Aaron also explains how SCRS works with its Board of Directors and members to advocate for the industry, create meaningful change, and give collision repair businesses a stronger voice in the conversations shaping their future. Learn More: SCRS: www.scrs.com Aaron Schulenburg on LinkedIn: https://www.linkedin.com/in/aaronschulenburg/ SCRS YouTube Channel: http://www.youtube.com/scrscollision Top 5 Pain Points in the Collision Industry:    https://www.youtube.com/watch?v=TOFBYc9zsGg  (https://www.youtube.com/watch?v=TOFBYc9zsGg) Are you looking for a hands on, all in, customer satisifaction service company? You found the right video! We are TenPoint Complete. We are the best Net Prompter Score service company for helping you increase your score. We specialize in automotive repair service shops, insurance agencies and other organizations that want to make sure their customers are receiving the best in service. If you want to take your business to the next level, find out more at https://www.tenpointcomplete.com/

11. 

    9 Apr 2026

    EPISODE 3: The Collisionista Story | Petra Schroeder on Leadership, Legacy & Impact

    This conversation explores Petra Schroeder's path from her early career in Germany to over 30 years in the U.S. collision repair industry. She shares insights from her time with major brands, her leadership experiences, and her involvement with the Collision Industry Foundation. We discuss the power of networking, mentorship, and community, along with key challenges facing the industry today like technician shortages and evolving workplace culture. Petra also highlights how the industry comes together to support its own during times of need and why attracting the next generation is critical for the future.

12. 

    31 Mar 2026

    EPISODE 2: Recruitment and Retention in the Collision Repair Industry with Amy Shin

    In this episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Amy Shen, an experienced HR and recruitment expert, to discuss one of the biggest challenges facing the collision repair industry today: finding and retaining skilled talent. Amy shares her insights into how human resources, recruiting, and leadership practices impact the success of automotive businesses. The conversation explores the importance of hiring the right people, how companies can attract younger generations into the trades, and why strong leadership and company culture play a critical role in employee retention. They also discuss the evolving role of technology and AI in hiring processes, the importance of mentorship and training, and how collision repair businesses can create long-term career paths for technicians and staff. In this episode, you'll learn: • Why recruiting the right people is critical to long-term business success • How collision repair companies can attract younger generations into the trades • The role leadership and culture play in employee retention • Practical insights into hiring, onboarding, and developing strong teams If you're an auto shop owner, collision repair professional, or industry leader, this episode provides valuable perspectives on building stronger teams and addressing the talent shortage in the automotive industry.

13. 

    31 Mar 2026

    EPISODE 1: Marketing & AI in the Automotive Industry with Doug Dibert Jr. | Driven to Repair Podcast

    In the first episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Doug Dybert Jr., entrepreneur, marketing strategist, and Fractional CMO of TenPoint Complete. Together they explore how marketing, content creation, and artificial intelligence are transforming the automotive industry. Doug shares his journey from working in his family's construction business to building companies focused on video marketing, digital strategy, and business growth, and explains why content and video are becoming essential tools for modern automotive businesses. In this episode, listeners will discover: How AI is influencing marketing and customer engagement Why video and content marketing are becoming critical for automotive companies How businesses can use podcasts and digital content to build authority and trust Practical strategies for standing out in a competitive automotive market This episode offers valuable insights for shop owners, operators, and industry leaders looking to understand how marketing and AI can help drive growth in today's evolving automotive landscape.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

1 ratings

Contact Driven to Repair

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.