Drug Diversion Insights with Terri Vidals

About Drug Diversion Insights with Terri Vidals

For everyone in the healthcare industry looking to reduce substance abuse and drug diversion. The host, Terri Vidals, is a pharmacist with over 30 years of experience; fifteen of those years in medication safety and drug diversion prevention and monitoring. Listen to an interview each week with a healthcare professional involved in diversion detection. Learn about how to leverage artificial intelligence to detect diversion and get exposure to products or services designed to facilitate diversion detection.

Publisher

Terri Vidals

Category

health & fitness

Language

en

Explicit

No

First episode

7 Apr 2021

Latest episode

21 Oct 2026

Latest episodes

179 episodes in the feed.

1. 

   21 Oct 2026

   Employee of the Year: A Pharmacist's Recovery Story | Nancy Hooper

   She was named Employee of the Year at the same job she would later lose to substance use disorder. In this episode of Drug Diversion Insights, host Terri Vidals welcomes Nancy Hooper, pharmacist and Director of the Tennessee Pharmacy Recovery Network (TPRN), for an honest conversation about addiction, professional consequences, and the journey toward lasting recovery. Nancy worked her way through pharmacy school, maintained strong grades, and met every expectation. But behind her success were panic attacks and a growing reliance on alcohol and benzodiazepines. Her first treatment admission came in 1998. What followed was a difficult journey involving multiple treatment experiences, returns to substance use, and consequences affecting her career, family, and freedom. Nancy has been sober since 2013. Today, she has regained her pharmacy license, practices part-time, and helps other pharmacists navigate substance use disorder and recovery. In this episode, we discuss: The hidden struggles behind professional success Anxiety, alcohol, and benzodiazepine use Multiple treatment experiences and the challenges of recovery Losing a pharmacy job after being named Employee of the Year Rebuilding a career and regaining a pharmacist license The importance of compassion and professional accountability How the Tennessee Pharmacy Recovery Network supports pharmacists Recovery resources and professional licensing considerations in Tennessee Nancy's story is a powerful reminder that recovery isn't always a straight line, and a difficult past doesn't have to define someone's future. This conversation is especially relevant for pharmacists, pharmacy leaders, healthcare professionals, and anyone supporting colleagues experiencing substance use disorder. Learn more about the Tennessee Pharmacy Recovery Network (TPRN) (https://tnpharm.org/member-center/tprn/) More from Rxpert Solutions (https://www.rxpert.solutions/?utm_source=spotify&utm_medium=insights&utm_campaign=nancy_hooper)

2. 

   14 Oct 2026

   The Software Isn't Catching It—Their Coworkers Are

   What if coworkers are identifying drug diversion before the monitoring software does? In this episode of Drug Diversion Insights, Kim Harris, Manager of Controlled Substance Stewardship, and Morgan Gray, Supervisor of Drug Diversion Prevention at Mercy, share how their health system built a centralized drug diversion prevention program supporting more than 50 hospitals. Before 2019, individual Mercy hospitals managed diversion prevention independently. Today, an 11-person team supports controlled substance oversight across acute care and retail pharmacy operations. Kim and Morgan explain how they built the program, secured executive support, and developed practical workflows to strengthen diversion detection, investigations, and accountability. In this episode, we discuss: How Mercy built a system-wide drug diversion prevention program Why the team modeled its structure after the 340B program The important role pharmacy technicians play in diversion prevention Why coworkers may identify potential diversion before software does How Mercy manages daily unreconciled controlled substance transactions Using Epic secure chat to address missing documentation Why department leaders must take ownership of practice accountability When to address a discrepancy immediately versus monitor for patterns What a comprehensive drug diversion investigation involves Lessons from real investigations and opportunities to improve diversion prevention Where organizations with limited staffing and budgets should begin One of the biggest takeaways is that technology alone cannot prevent drug diversion. Effective programs combine diversion monitoring software, frontline awareness, trained professionals, consistent workflows, and leadership accountability. This conversation offers practical insights for pharmacy leaders, drug diversion specialists, pharmacy technicians, nursing leaders, compliance professionals, medication safety teams, and healthcare executives looking to strengthen controlled substance monitoring and patient safety. Whether you're starting a diversion prevention program or improving an established one, Mercy's experience provides valuable lessons in building a sustainable, organization-wide approach. More from Rxpert Solutions ([https://www.rxpert.solutions/?utm_source=spotify&utm_medium=insights&utm_campaign=kim_harris](https://www.rxpert.solutions/?utm_source=spotify&utm_medium=insights&utm_campaign=kim_harris))

3. 

   7 Oct 2026

   Top 10 Things to Consider Before Drug Diversion Finds You

   When did your organization last proactively identify suspected controlled substance diversion—not hear about it, but actually find it? In this solo episode of Drug Diversion Insights, Terri Vidals shares her Top 10 considerations for healthcare executives, compliance leaders, and others responsible for controlled substance diversion prevention. The central message: drug diversion is an enterprise risk, not simply a pharmacy responsibility. Terri examines the leadership decisions that can determine whether a diversion program succeeds or fails—from staffing and ownership to technology, investigations, accountability, and organizational culture. In this episode: Why diversion prevention is an enterprise responsibility Why software can identify outliers but cannot replace an investigation What a quiet diversion program may actually be telling you Why detection should be fast, but investigations should be deliberate How clear SOPs create consistency and defensibility Why accountability must apply across disciplines How documentation and wasting practices can create risk Why leadership, staffing, and reporting structures matter What healthcare executives should expect from their diversion programs Why controlled substance diversion prevention should be viewed first as a patient safety program This episode is designed especially for healthcare executives, compliance leaders, pharmacy and nursing leaders, risk professionals, medication safety teams, and diversion program leaders who want to evaluate whether their organization is truly prepared to identify and respond to controlled substance diversion. Because the question isn't whether your organization has policies, software, and reports. The question is whether your program can find the problem before the problem finds you. More from Rxpert Solutions ([https://www.rxpert.solutions/?utm_source=spotify&utm_medium=insights&utm_campaign=top_10_mitigation](https://www.rxpert.solutions/?utm_source=spotify&utm_medium=insights&utm_campaign=top_10_mitigation))

Who has been a guest on Drug Diversion Insights with Terri Vidals

Names identified in recent episode analyses. Showing up to five guests.

• Michelle Nation
• Tracy Hunt
• Denise Bruscino
• Stephen Loyd, MD

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

3 ratings

Spotify

5.0 / 5

2 ratings

Podcast Authority Score: 54 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

81

Social presence

0

YouTube

0

Engagement

68

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Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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