Welcome to the dunnhumby Customer First podcast where we discuss the latest data and insights in grocery retail, and how truly Customer First retailers are winning the hearts, and wallets, of shoppers today.
Episode 9 | Customer First Personalisation at Scale, with Emily Turner
Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it well, and the challenges you need to overcome to get it right.
14 Mar 2022
Episode 8 | Insights from the Consumer Pulse Survey, February 2022
Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby sit down to discuss key insights from the dunnhumby Consumer Pulse Survey, a two-year worldwide study of the impact of COVID-19 on customer attitudes and behavior across 23 countries.
24 Jan 2022
Episode 7 | Customer First Business Practices for Inflationary Times
Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby discuss Customer First business practices for how grocery retailers can respond to inflation.
10 Jan 2022
Episode 6 | Retail Media at dunnhumby
Dave Clements talks with Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby about what Customer First means in Retail Media and shares some info on the new dunnhumby retail media platform.
7 Jan 2022
Episode 5 | What Customer First Means in Retail Media
David Ciancio talks with Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby about what Customer First means in Retail Media.
7 Jan 2022
Episode 4 | Customer First Approaches for Category Management
David Ciancio talks with Daryl Wehmeyer, Head of Category Management, North America for dunnhumby about what Customer First means.
7 Jan 2022
Episode 3 | Grant Steadman, President of North America for dunnhumby
David Ciancio sits down with Grant Steadman, President of North America for dunnhumby to discuss what it takes to be truly Customer First and examples of retailers around the world who embody the Customer First model.
7 Jan 2022
Episode 2 | The 2021 Retailer Preference Index: Who’s winning and why
The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the RPI, Erich Kahner. They unveil key insights and discuss who is winning and who is best positioned for the future.
7 Jan 2022
Episode 1 | What it means to be Customer First
In the first episode of Customer First Radio, Dave Clements, Global Head of Retail for dunnhumby and David Ciancio, Global Head of Grocery for dunnhumby kick off the series by discussing what it means to be a truly Customer First business, share which retailers and brands today embody a Customer First mindset, and examine how Customer First materialized during the pandemic with retailers.
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