Sean Ouimette, Salesforce Practice Leader at Mastersolve: Why Have a Center of Excellence?
Sean Ouimette, Salesforce Practice Leader at Mastersolve, 20x Salesforce Certified and Center of Excellence expert, explains the benefits of having a COE. These include clarifying policy and strategy, improving creativity, and identifying organization bottlenecks. He talks about how a COE is a communication vehicle, and way to clarify process. Steps to creating a COE include getting buy-in, engaging all users, mapping applications to goals and analyzing effectiveness of technology architecture.
20 Aug 2021
Jeff Susich, Salesforce Consultant: Lessons from 200+ Implementations
Jeff Susich, Salesforce Consultant and trainer, shares the lessons from completing over 200 Salesforce implementations. Key lessons for creating and maintaining an outstanding Org are 1. Get senior buy in 2. Don't over complicate it 3. Do great training 4. Ask users the right questions, such as "What do you want Salesforce to do for you?". He also gives great practical tips for Org design.
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