Phone calls, the foundation of every business, are often a neglected part of training. In this podcast, we will discuss training tips and techniques that you can use no matter what industry you are in, to improve your phone skills.
Music by bensound.com
This isn’t my first year in the car business, and I’ve seen this before.
Sales slow down. Traffic drops. The floor gets quiet. And everyone starts asking, “What’s going on?”
Here’s the truth: It’s not a matter of if a sales slump will happen again. It’s a matter of when. The dealers who survive are the ones who are prepared and are willing to make difficult changes that result in growth.
In this episode, we’re breaking down what I’m seeing right now from the customer’s perspective, where trust is breaking down, where follow-up is failing, where AI is replacing relationships, and where opportunity is quietly being missed.
More importantly, we’re talking about solutions.
What to fix. What to tighten up.
And how to sell more cars, even when the market feels slow.
Because slow sales aren’t just a market problem. They’re a process problem. Let’s get into it.
14 Aug 2025
Collections: Promise To Pay Example Call
We know that everyone struggles with collecting, especially when setting up a promise to pay. In this episode, you’ll hear a real recorded call from one of our trained collectors as they handle a tough promise to pay situation. Listen in as they apply proven techniques to guide the customer from hesitation to commitment, and walk away with a payment plan in hand.
23 Jul 2025
Good Tools, Bad Habits Why People Still Matter In The Automotive Space
Everyone at NIADA was buzzing about AI, and many AI companies stopped by my booth to see how their product could "solve all my problems". In this episode, I will dive into my opinion on AI, how you SHOULD be using it in your dealership and why it needs to be set up correctly. Settle in, it's worth it!
Reach and audience
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Apple Podcasts (US)
5.0 / 5
3 ratings
Podcast Authority Score: 50 / 100
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Quality
76
Social presence
0
YouTube
0
Engagement
60
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