Deloitte Digital's Leala Shah Crawford explores important foundations of CX personalization with expert guests. Listen in on these engaging conversations and gain exclusive insights about what Deloitte Digital's recent personalization research reveals, what today's most effective leaders are doing to elevate the human experience with personalized journeys, and where brands looking to improve their CX personalization processes can start. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.
Embrace Meaningful Personalization to Maximize Growth: Conversations
Claim This Podcastby Deloitte Digital
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5 episodes
Updated Daily
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Podcast Overview
Deloitte Digital's Leala Shah Crawford explores important foundations of CX personalization with expert guests. Listen in on these engaging conversations and gain exclusive insights about what Deloitte Digital's recent personalization research reveals, what today's most effective leaders are doing to elevate the human experience with personalized journeys, and where brands looking to improve their CX personalization processes can start. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.
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Publishing Since
11/7/2022
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Recent Episodes
January 9, 2023
Personalization: The Future of the Human Experience w/ guest Kelly Leger
Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Kelly Leger (Managing Director & Ad Performance Lead, Deloitte Digital) to discuss why personalization is the future of the human experience—not merely one part of it. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.
December 12, 2022
Data: Personalization's Biggest Asset w/ guest David Chan
Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest David Chan (Managing Director & Customer Data Management Lead, Deloitte Digital) to discuss why data is a brand's most important asset for achieving effective personalization. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.
December 5, 2022
Enabling Your Organization For Personalization Success w/ guest Kate Erickson
Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Kate Erickson (Managing Director & Marketing Performance Lead, Deloitte Digital) to discuss how leaders can prepare their organizations for personalization success, and the company culture required to deliver memorable personalized experiences to customers.
5 total episodes available
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