emPower 15 with Timothy Sylvester

About emPower 15 with Timothy Sylvester

Short sharp and hopefully insightful. This podcast is all about bringing out the best in your call centre staff to allow your staff to grow and inspire. Join me on this journey of discovery and untapped potential.

Publisher

Timothy Sylvester

Category

education

Language

en

Explicit

No

First episode

31 Aug 2021

Latest episode

21 Nov 2023

Latest episodes

7 episodes in the feed.

1. 

   21 Nov 2023

   The adventures of Yellow Rabbitt

   For Lily

2. 

   21 Nov 2023

   Yellow Rabbitt finds a home

   Just for you Lily

3. 

   20 Jul 2023

   Farming : the challenges facing agriculture in an a changing environment

   What are the challenges and potential solutions for the farming industry as we all face an uncertain future

4. 

   13 Oct 2021

   Questioning…. Is it science or intuition?

   In today’s session we talk about questions. What are effective questions and questioning techniques.

5. 

   3 Sept 2021

   Customers and Advisors : a relationship of inconvenience

   In this episode we’re going to attempt to understand who you are speaking to. What do they want or need? How can I best meet those needs? Join on a quick dive into customer behaviour and expectations

6. 

   31 Aug 2021

   Episode 2: Getting into the flow…

   Today we’re delving into having the conversation with our customer and how to integrate sales into our service experience. How do you approach the subject? What should you do? How do you deal with objections? I’ll do my best to give you some insightful information and pointers to help you overcome whatever may be holding you back. Join me on this journey of discovery and learning

7. 

   31 Aug 2021

   Sales and Service: 2 sides of the same coin or polar opposites

   In this session we will briefly explore the relationship between sales and customer service and highlight the elements of a successful individual who is able to navigate both worlds

Contact emPower 15 with Timothy Sylvester

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.