About Engage to Lead: Customer Success & Leadership Bites
Engage to Lead is your go-to podcast for bite-sized, actionable lessons on Customer Success, Account Management, and Leadership. In just 10 minutes per episode, we break down real-world insights, mistakes, and strategies to help you engage customers, empower teams, and drive success—without the fluff.
Because whether you're leading a customer or a team, engagement is the key to success.
🎧 Listen now and start leading through engagement!
Unlocking Customer Success with AI: Practical Insights and Real-Life Lessons
Are you ready to bring your Customer Success strategy to the next level with AI? 🚀 In this episode of Engage to Lead, I dive into real-world stories and practical tips on how AI can help you predict customer risks, automate routine tasks, and boost your team's productivity. Spoiler: AI doesn't replace us—it amplifies our ability to deliver real, human value. Tune in and discover how you can use AI to focus more on what really matters!
5 Mar 2025
From CSM to AM – A Promotion or a Downgrade?
In this episode of Engage to Lead: Customer Success & Leadership Bites, we tackle a growing challenge in Customer Success—companies blurring the line between CSMs and Account Managers. What happens when you’re suddenly expected to upsell, even though you signed up for a retention-focused role? Is this a promotion, a downgrade, or just the evolution of CS? We break down: ✅ Why CS and AM roles must be separate ✅ The investor-driven push for Net Revenue Retention (NRR) ✅ What to do if you’re...
1 Mar 2025
Burnout in Customer Success: How to Avoid It
Burnout in Customer Success and Leadership is real—but it doesn’t have to be inevitable. In this episode of Engage to Lead, we dive into why burnout happens, the hidden impact of bad-fit customers, and how constant escalations can drain your energy. But more importantly, we’ll talk about what you can actually control to protect yourself from burnout. I’ll share my personal experience, the warning signs to watch for, and six practical strategies to set boundaries, prioritize what matters, and...
Podcast Authority Score: 38 / 100
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