Ensuring Trust with Leppard

About Ensuring Trust with Leppard

Ensuring Trust with Leppard podcast unpacks the stories behind the Leppard Underwriting team, who make it their mission to protect your reputation. Leppard Underwriting is a specialist in professional indemnity and liability insurance.

Publisher

Leppard Underwriting

Category

business

Language

en

Explicit

No

First episode

29 Sept 2022

Latest episode

28 Mar 2025

Latest episodes

16 episodes in the feed.

1. 

   28 Mar 2025

   How Single Project PI Policies Protect Construction Projects

   We close out Season 2 of Ensuring Trust with Leppard speaking about Single Project Professional Indemnity (SPPI) policies with Vanessa Klebber and Keith Mumford. Discover how these policies differ from annual PI, the importance of understanding contract conditions, and the critical role of SPPI in large construction projects. Also, gain insight about potential risks, from design flaws to project delays, and how comprehensive insurance coverage can protect your reputation and financial stability. Don't miss this essential discussion for construction professionals! To find out more about Leppard products or to get support as a broker, visit leppard.co.za Series produced for Leppard and Associates by Audiodacious. Chapters: (0:00) Large construction projects are complex and have many risks (2:47) SPPI policies are becoming increasingly popular for single project projects (5:56) NB: understanding the dictates of a contract (11:01) An overview of standard project lifespan and pressure points (17:44) Standard single project PI exclusions (23:14) Tales from the field: claims examples

2. 

   7 Mar 2025

   Financial Institutions: managing crime and civil liabilities

   In this episode of Ensuring Trust with Leppard, we navigate the complexities of financial crime and civil liabilities impacting financial institutions. Join Andrea Minaar, Executive Head of Underwriting, and Carolyn Roach, Head of Professional Indemnity and Financial Institutions, as they discuss the evolving regulatory landscape. Plus, the importance of crime and civil liability protection, and how Leppard's innovative policies are designed to safeguard reputations. Discover the challenges and solutions in managing risk, the role of technology in compliance, and the significance of maintaining trust in the financial sector. To find out more about Leppard products or to get support as a broker, visit leppard.co.za Series produced for Leppard and Associates by Audiodacious. Chapters: (0:00) Scenario: a senior accountant is accused of stealing client funds (1:28) Financial institutions are falling prey to crime and civil liability incidents (2:08) Leppard has developed an easy to understand comprehensive policy for financial institutions (6:14) Certain financial sectors are vulnerable and need strong crime and civil liability protection (9:48) Staying ahead of evolving risks and adapting to the changing landscape (11:33) Carolyn: It's important that financial institutions do regular risk assessments

3. 

   21 Feb 2025

   Navigating Professional Indemnity in Construction

   We're taking a deep dive looking at professional indemnity in the construction sector. Listen to Vanessa Klebber, Head of Corporate Risks, and Keith Mumford, Head of SPPI, as they explore the challenges of managing macro and micro risks in the built environment. Find out how claims trends, risk management, and the importance of robust contract management play crucial roles in mitigating potential liabilities. Learn from real-world scenarios and gain insights into the complexities of joint ventures and subcontractor management. To find out more about Leppard products or to get support as a broker, visit leppard.co.za Series produced for Leppard and Associates by Audiodacious. Chapters: (1:39) Professional indemnity has decreased PI premium pool due to soft market conditions (3:17) Common trends in terms of claims (7:01) Considering the opening scenario (12:25) Managing subcontractor and joint venture liability (15:27) Under-pricing can lead to cutting corners, increasing risk of errors and claims (18:24) "Risk management could have prevented some catastrophes" (20:43) Tales from the field: Subcontractor accidentally turns a swimming pool into a boiler

4. 

   7 Feb 2025

   Guarding the Guards: security contracts under the microscope

   We're talking about the legal intricacies of security service contracts in this episode of Ensuring Trust with Leppard. Discover how a breach of contract can impact both security companies and their clients, and learn about the essential terms, legislation, and best practices that govern this industry. Our guests, Kerry Waugh and Stacy le Pan, provide expert insights into the responsibilities and liabilities involved, sharing real-life cases and practical advice for navigating this complex field. Tune in for a comprehensive discussion on maintaining trust and compliance in the security industry. To find out more about Leppard products or to get support as a broker, visit leppard.co.za Series produced for Leppard and Associates by Audiodacious. Chapters: (0:00) Scenario: when a private security company gets sued (1:24) Why the terms and conditions in security service contracts are important (6:55) When private security guards outnumber the police (10:24) Compliance with security regulations is not optional for security companies (16:49) Industry standards that security companies should adhere to (22:37) Having liability insurance in place provides a security company with protection from lawsuits (25:38) The cause of most security incidents on site

5. 

   24 Jan 2025

   Insurance intermediaries: heroes or scapegoats?

   Claims, the reason for insurance, right? In this episode of Ensuring Trust with Leppard, we talk about insurance intermediaries. Our experts, Fatima Ebrahim, Executive Head of Claims, and Leppard Chairman Steve von Roretz, discuss the critical role of brokers in understanding client needs and managing risks. From the nuances of cyber risks to the importance of sound written agreements, this episode is packed with insights for intermediaries aiming to protect their clients and themselves. To find out more about Leppard products or to get support as a broker, visit leppard.co.za Series produced for Leppard and Associates by Audiodacious. Chapters: (0:00) Insurance intermediaries have come under scrutiny recently following several significant events (2:31) What are the key areas of focus for insurance intermediaries (4:52) Understanding the increase in insurance intermediary claims (6:28) Businesses have not put in place sufficient measures to protect themselves against cyber risks (10:32) Common claims in this space (12:51) Global warming, weather phenomena... how should brokers respond? (14:57) The duties of a broker (19:31) Risk management remains key for brokers and intermediaries (21:46) "Why it is important for a broker to limit their liability" (27:14) Steve responds to an angry underwriter (31:18) "The wrong kind of fireworks": when insurance claims go bad (33:17) Important takeaways for brokers regarding insurance negotiations

6. 

   9 Dec 2024

   Beyond Mandela Day: building lasting change in communities

   Leppard co-founders Milesha Chetty, Glenn Standen, Tiffini Hein, and Blake Dyason share their experiences in building lasting change in communities through intentional corporate social responsibility and giving back.

7. 

   22 Nov 2024

   Insuring renewable energy

   Leppard's Irene Abrahams and Sophie Maggs from Crawford Dougall Insurance Brokers explore the renewable energy landscape and discuss the critical role of liability policies in mitigating risks for energy security.

8. 

   8 Nov 2024

   Simplifying and demystifying D&O policies

   In this episode of Ensuring Trust with Leppard, we discuss the complexities of Directors and Officers (D&O) liability insurance. Discover how Leppard is innovating in the field by simplifying D&O policies, making them more accessible and understandable for businesses. Join Ryan Naven and Carolyn Roach as they discuss the challenges and solutions in providing comprehensive cover for directors and officers, ensuring that they can make confident decisions without the fear of legal repercussions. We also learn about the new approach Leppard is taking to streamline D&O insurance, providing peace of mind for stakeholders and maintaining business integrity. To find out more about Leppard products or to get support as a broker, visit leppard.co.za Series produced for Leppard and Associates by Audiodacious. Chapters: (0:00) Scenario: Board of chocolate producer makes the wrong decision (1:19) Ryan Naven and Carolyn Roach discuss D&O liability (2:03) How D&O insurance would help directors defend against negligence claims (4:17) Leppard is redeveloping its D&O insurance to make things simpler (9:21) Solving the problem of heavily technical D&O policies (12:31) The most important thing to know about D&O liability

9. 

   25 Oct 2024

   Navigating Medical Malpractice

   In this compelling episode of Ensuring Trust with Leppard, we delve into the pressing issue of medical malpractice with industry experts. Listen as Janine Davis, Deniro Pillay, and Beverly Bolton discuss the intricacies of malpractice claims, the importance of effective communication, and strategies to mitigate risks. Discover how healthcare professionals can protect themselves and their patients through improved bedside manner, informed consent, and specialized insurance solutions. This episode is essential listening for anyone in the medical field seeking to enhance their practice and safeguard their reputation. To find out more about Leppard products or to get support as a broker, visit leppard.co.za Series produced for Leppard and Associates by Audiodacious. Chapters: (0:00) One of the biggest threats facing the healthcare sector is medical malpractice (4:47) Major claims areas arising from post-op complications (6:17) Cerebral palsy claims make up a large portion of contingent liability claims (9:54) South Africa's highest paid medical malpractice claims are childbirth and cerebral palsy (11:08) Simple risk management measures healthcare professionals can implement to reduce claims (17:42) Doctors need to understand that the insurer is there for them (20:51) Leppard offers numerous benefits for healthcare professionals and entities facing malpractice claims (23:10) Janine shares practical example of Leppard's medical malpractice coverage (24:34) Strategies to reduce incidences of medical malpractice litigation (26:01) Can communication skills training improve healthcare in South Africa? (31:58) Good communication is one of the seven core competencies for doctors (33:01) There's an epidemic of burnout in medicine (34:49) Deniro and Beverly share parting thoughts on medical malpractice issues (37:15) This question often comes up from brokers when discussing medical indemnity contracts

10. 

    11 Oct 2024

    "What you don't change, you choose"

    Welcome to the second season of the "Ensuring Trust with Leppard" podcast! Join us as we explore Leppard's three-decade journey, their core values, and the importance of maintaining trust and ethical practices in the insurance industry. In this episode, we sit down with Glenn Standen, CEO of Leppard Underwriting, Steve von Roretz, Chair of Leppard, and Milesha Chetty, Executive Head of Marketing. Discover how Leppard integrates technology and navigates the ever-evolving market while staying true to their authentic brand. Don't miss this insightful discussion on building a strong company culture and ensuring customer-centric operations. To find out more about Leppard products or to get support as a broker, visit Leppard.co.za (https://leppard.co.za) Series produced for Leppard Underwriting by Audiodacious (audiodacious.com). Chapters: (0:00) Leppard Underwriting is in the business of protecting your reputation (1:19) Three words or phrases to describe Leppard's three-decade journey (5:03) How do you ensure that Leppard remains relevant in an ever-evolving industry (5:54) Leppard is built on five key pillars (7:43) Steve says "culture is key to success at Leppard" (11:00) What are some of the new trends in the insurance market (12:24) How is Leppard integrating technology into its operations and customer interactions (15:23) Leppard believes happy employees equal happy clients (17:36) How Leppard ensures that the customer is at the heart of operations and decisions (22:22) What are some of your goals and vision for Leppard in the years to come

11. 

    30 Sept 2022

    Ep 6: Claims

    When it comes to submitting a claim, there's a perception that insurance companies will do whatever it takes to not pay out claims! The Leppard team believe that they go against the grain of this stereotype and will do their utmost to ensure your claim is settled. In this episode we find out exactly how they do that, in conversation with Glenn Standen, CEO of Leppard Underwriting, and Fatima Ebrahim, Executive Head of the Claims Department. Series produced for Leppard Underwriting (https://leppard.co.za) by Audiodacious (https://audiodacious.com).

12. 

    30 Sept 2022

    Ep 5: Directors & Officers

    Directors and officers of privately owned businesses carry a weight of responsibility, from creating vision and strategy, to leading through turbulent times. They also carry the weight of responsibility for maintaining a good reputation. Leppard team members Milesha Chetty (Head of Directors and Officers), Ryan Naven (Directors and Officers Underwriter) and Steve von Roretz (Chair of Leppard) share how that weight of reputation management can be mitigated. Series produced for Leppard Underwriting (https://leppard.co.za) by Audiodacious (https://audiodacious.com).

13. 

    30 Sept 2022

    Ep 4: Broadform Liability, Security and Events

    Poor workmanship, product liability, public liability, accidents on your premises or at your event, and a breach of security on your clients premises or event, can tarnish the reputation of even the most established business. That's why Liability Insurance is a must. In this episode we find out why that's the case from Andrea Minnaar (Executive Head of Underwriting), Kerry Waugh (Head of Security Liability) and Glenn Standen, CEO of Leppard. Series produced for Leppard Underwriting (https://leppard.co.za) by Audiodacious (https://audiodacious.com).

14. 

    30 Sept 2022

    Ep 3: Single Project PI

    Construction projects are complex and have many potential risks. From delays in the building project, to hazards caused by poor workmanship. In this episode Keith Mumford, Head of Single Projects, and Steve von Roretz, Chair of Leppard talk about Single Project PI. This is the type of insurance that covers contractors, subcontractors, principals, engineers, and in certain instances developers. Series produced for Leppard Underwriting (https://leppard.co.za) by Audiodacious (https://audiodacious.com).

15. 

    30 Sept 2022

    Ep 2: Professional Indemnity

    When the stakes are high, professional indemnity insurance can be the difference between a business staying operational or going bust! In this episode Leppard Chair Steve von Roretz makes the case for the importance of PI in the current financial environment and Vanessa Kleber (Head of Corporate Risks) explains why brokers must thoroughly understand their client’s needs and potential exposure. Series produced for Leppard Underwriting (https://leppard.co.za) by Audiodacious (https://audiodacious.com).

16. 

    29 Sept 2022

    Ep 1: The Leppard Way

    In episode one of the Ensuring Trust with Leppard podcast we hear more about "The Leppard Way". CEO Glenn Standen reflects on how it all began; Steve von Roretz (Chair of Leppard) shares about the ethics that make Leppard different, and Milesha Chetty (Executive Head of Marketing) explains why Professional Indemnity insurance should not be a grudge purchase. Series produced for Leppard Underwriting (https://leppard.co.za/) by Audiodacious (https://audiodacious.com).

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

5,322

Score snapshot 15 Sept 2025

Podcast Authority Score: 44 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

61

Social presence

0

YouTube

68

Engagement

0

Contact Ensuring Trust with Leppard

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.