Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

EQ Your Business

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by Tracey Finlay

7 episodes

Updated Daily

Accepts GuestsHas SponsorsLocation 🇬🇧

Podcast Overview

Mastering customer experience and employee engagement can be incredibly frustrating for many businesses. In this series, Emotional Intelligence expert and founder of Business EQ Ltd, Tracey Finlay, gets frank about what many businesses and business leaders are getting wrong when it comes to engaging both staff and customers. Here you'll learn how it's possible to influence customer and staff engagement and overcome frustrations by understanding what really motivates people. It's all about the win-win.

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Publishing Since

1/6/2020

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Recent Episodes

April 21, 2020

Ep#7 - Getting a customer-led culture

Do you feel your staff need to get better at customer experience? Are you struggling with where to start? This episode is designed to help you understand where to start. It'll also stop you from spending your money on things that won't add real benefit when it comes to raising your game on your customer experience.

April 21, 2020

Ep#6 - Redefining The Role Of Leaders

Ep#6 - Redefining The Role Of Leaders by Tracey Finlay

February 25, 2020

Ep #5 - Complaint Handling - Are you Winding Your Customers Up?

Do you find dealing with complaints difficult? Can you be sure that you're not just winding your customers up with the way you're dealing with them? This episode covers some basic mistakes that complaint handlers make, and teaches you how a straightforward solution can get your angry customer onside quicker than you think.

7 total episodes available

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Frequently asked questions

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What is EQ Your Business?: Mastering customer experience and employee engagement can be incredibly frustrating for many businesses.

In this series, Emotional Intelligence expert and founder of Business EQ Ltd, Tracey Finlay, gets frank about what many businesses and business leaders are getting wrong when it comes to engaging both staff and customers.

Here you'll learn how it's possible to influence customer and staff engagement and overcome frustrations by understanding what really motivates people.

It's all about the win-win.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: No, this podcast does not typically feature guests.

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