A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
Everybody hates your brand
Claim This Podcastby Jen Clinehens, Rob Voase
5.0(4 reviews)
66 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇬🇧
42
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality57
Social0
YouTube0
Engagement68
Podcast Overview
A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
Language
🇺🇲
Publishing Since
8/13/2020
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42
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality57
Social0
YouTube0
Engagement68
7
Excellent Areas
2
Good Performance
10
Growth Opportunities
excellent
Episode Length
43 minutes
Performing excellently!
good
Show Notes Quality
3.0/5
Recommendations available
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poor
Publishing Consistency
Every 30 days
Recommendations available
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Recent Episodes
April 20, 2026
Episode 66 - Talking Loyalty and the Psychology that drives it with Special Guest Mark Sage
<p>In this episode, we talk to Mark Sage. Mark is a Writer and Strategist who explores the Psychology behind loyalty and how brands can earn it. He’s got bags of practical experience in multiple markets, having worked on Nectar in the UK and Yuu Rewards in Hong Kong, from where he joined us for this podcast. </p><p><strong>External resources:</strong></p><ul><li>Mark's Medium Writing - <a href="https://medium.com/@marksage"><strong>CLICK HERE</strong></a></li></ul><p><strong>Audio-Visual assets:</strong></p><ul><li>Imagery: Photo by <a href="https://unsplash.com/@mrbrodeur?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText"><strong>Matthew Brodeur</strong></a> on <a href="https://unsplash.com/@mrbrodeur?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText"><strong>Unsplash</strong></a></li><li>Music: Hot Thang by Daniel Fridell. <a href="https://www.epidemicsound.com/music/tracks/d7bb9135-a9dc-484f-ae99-069fd7d3d7d8/"><strong>CLICK HERE</strong></a></li><li>Music: Sunday Morning Blues by <a href="https://www.epidemicsound.com/artists/rymdklang-soundtracks/"><strong>Rymdklang Soundtracks</strong></a>. <a href="https://www.epidemicsound.com/music/tracks/137e3277-272d-4c53-8192-4dbbfd0ddabc/"><strong>CLICK HERE</strong></a></li></ul>
April 7, 2026
Episode 65 - Talking the role of CRM, AI and formal marketing training with Special Guest Gianfranco Cuzziol
<p>In the episode, we talk to Gianfranco Cuzziol. Gianfranco is a CRM and Personalisation Advisor, Speaker, Author, Consultant and Educator. </p><p> </p><p>He’s worked both client and agency side, leading global CRM for brands like Aesop. We talk about CRM dos and don'ts, the role of AI and his recently launched CRMBA – a Mini MBA designed for CRM and Loyalty practitioners.</p><p>As an added extra, if you use the code "<strong>RobV20</strong>" you’ll get 20% off when you sign up for it. </p><p><strong>External resources:</strong></p><ul><li>CRMBA Website - <a href="https://courses.crmminimba.com/"><strong>CLICK HERE</strong></a></li></ul><p><strong>Audio-Visual assets:</strong></p><ul><li>Imagery: Photo by <a href="https://unsplash.com/@mrbrodeur?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText"><strong>Matthew Brodeur</strong></a> on <a href="https://unsplash.com/@mrbrodeur?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText"><strong>Unsplash</strong></a></li><li>Music: Hot Thang by Daniel Fridell. <a href="https://www.epidemicsound.com/music/tracks/d7bb9135-a9dc-484f-ae99-069fd7d3d7d8/"><strong>CLICK HERE</strong></a></li><li>Music: Sunday Morning Blues by <a href="https://www.epidemicsound.com/artists/rymdklang-soundtracks/"><strong>Rymdklang Soundtracks</strong></a>. <a href="https://www.epidemicsound.com/music/tracks/137e3277-272d-4c53-8192-4dbbfd0ddabc/"><strong>CLICK HERE</strong></a></li></ul>
February 10, 2026
Episode 64 - Talking agency independence and martech problem solving with Special Guest Ian Reeves
<p>In this episode, we talk to Ian Reeves. Ian is the Managing Director of Flourish CRM, an independent, specialist CRM agency with offices in both Bristol in the UK and Dubai, where they create award-winning campaigns for clients like Nissan and Samsung.</p><p><br>We talk about how an agency like his is, if you’ll pardon the obvious pun, flourishing in the febrile world of huge holding companies like Omnicom and WPP and a martech sector that is undergoing extraordinary change. </p><p><strong>External resources:</strong></p><ul><li>Flourish website - <a href="https://flourishworld.com/"><strong>CLICK HERE</strong></a></li></ul><p><strong><br>Audio-Visual assets:</strong></p><ul><li>Imagery: Photo by <a href="https://unsplash.com/@mrbrodeur?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText"><strong>Matthew Brodeur</strong></a> on <a href="https://unsplash.com/@mrbrodeur?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText"><strong>Unsplash</strong></a></li><li>Music: Hot Thang by Daniel Fridell. <a href="https://www.epidemicsound.com/music/tracks/d7bb9135-a9dc-484f-ae99-069fd7d3d7d8/"><strong>CLICK HERE</strong></a></li><li>Music: Don't Lie by Will Harrison. <a href="https://www.epidemicsound.com/music/tracks/84aa8de4-95e3-4fce-bafc-6343b7871170/"><strong>CLICK HERE</strong></a></li></ul>
66 total episodes available
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Frequently asked questions
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This podcast updates bi-weekly.
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