CG Excellence is more than a podcast—it’s a movement to uplift, empower, and inspire servant leaders in every industry.
Hosted by Christine George, each episode features dynamic conversations with real people who live out excellence in customer engagement on the daily. Learn how to turn everyday interactions into extraordinary impact.
Common topics include:
"What makes excellent customer service memorable?"
"Leading with the synergy of service and kindness"
"Mint-on-the-pillow mentality"
"Avoiding burnout while staying mission-focused"
"Company culture is a direct link to client retention"
Open | The Difference Between Accessibility and Availability
Frontline professionals become familiar faces, and warm service earns trust well beyond the shift. A customer waves across the grocery aisle. A name you know lights up your phone after closing. A friendly exchange can drift into private territory.
This episode separates accessibility, an invitation to connect, from availability, a decision to engage. You will hear a gracious reply for a Saturday encounter, words for personal questions, and five practices for guarding your energy while staying welcoming.
Explore more audio reflections:https://cgexcellencetraining.com/frontline-ingenuity-audio (https://cgexcellencetraining.com/frontline-ingenuity-audio)
Discover Performance Development for you and your team:https://cgexcellencetraining.com/distinctive-specialties (https://cgexcellencetraining.com/distinctive-specialties)
Written and narrated by Christine George. Learn more at cgexcellencetraining.com.
5 Oct 2026
TRIGGER | Decide What Earns Your Attention
A trigger can open a doorway to deeper understanding.
Join Christine George for a Frontline Ingenuity reflection on how unexpected encounters reveal our values and invite a more intentional response.
Explore how self-awareness, compassion, forgiveness and thoughtful boundaries create space to process emotions and return to the work, relationships, creativity and life deserving your attention.
The trigger may arrive unannounced. Where you direct your attention is your choice.
Explore more audio reflections:
https://cgexcellencetraining.com/frontline-ingenuity-audio (https://cgexcellencetraining.com/frontline-ingenuity-audio)
Discover Performance Development for you and your team:
https://cgexcellencetraining.com/distinctive-specialties (https://cgexcellencetraining.com/distinctive-specialties)
Written and narrated by Christine George.
CG Excellence Training™
You are always better than you think.
28 Sept 2026
BEGIN | Every Morning Waits for You
How will you meet the day?
Join Christine George for a Frontline Ingenuity reflection on mindfulness, gratitude and the choices shaping our lives.
Inspired by the teachings of Thich Nhat Hanh, Begin invites you to recognize familiar thought patterns, bring care to everyday interactions and appreciate the opportunity within “I get to.”
Discover how a deliberate breath, attentive listening and a thoughtful response can enrich your work, relationships and daily experience.
Your service, creativity and kindness leave an impression that is distinctly yours.
Written and narrated by Christine George, Founder of CG Excellence Training™.
Explore resources and performance development:
https://www.cgexcellencetraining.com (https://www.cgexcellencetraining.com/)
Mindfulness reference:
https://plumvillage.org/about/thich-nhat-hanh/key-teachings (https://plumvillage.org/about/thich-nhat-hanh/key-teachings)
You are always better than you think.
Before customers tell us everything they need, they are already communicating.
A glance. A pause. A change in tone. A moment of hesitation.
Perception explores how attention, empathy, emotional intelligence and discernment help service professionals recognize human cues and respond with greater attunement.
Perception provides the insight. Emotional intelligence guides the response.
Walking in the customer’s shoes deepens emotional insight. Attunement to the individual turns understanding into an exemplary customer experience.
Written and narrated by Christine George, Founder and Creator of CG Excellence Training™.
Continue the experience with the written Perception reflection and Frontline Ingenuity resources from CG Excellence Training™.
📖 Read Perception | Frontline Ingenuity
🎧 Explore Frontline Ingenuity Audio Editions
Until we meet again, know that you are always better than you think.
Dr. H₂O: A Life Calling to Bring Safer, Cleaner Water to the World
What does it look like to serve humanity through something as fundamental as water?
In this episode of Excellence in Customer Engagement, Christine speaks with Mark Miller, also known as “Dr. H₂O,” founder of Safer Cleaner Water and UA Legacy Grants.
Mark shares how a childhood guided by faith and service evolved into a lifelong mission to protect people’s health, dignity, and quality of life through a clean, safe water solution.
This conversation explores servant leadership in its most practical form. Mark speaks about honoring intuition, answering a calling that is bigger than business, and the responsibility leaders carry when their work directly impacts human well-being.
You’ll hear how purpose, family influence, and a deep commitment to others shaped Mark’s path and how his work today is saving lives in ways many people never think about.
This episode is a reminder that true leadership often begins in the quiet decision to serve where it matters most.
Connect with Mark Miller & Safer Cleaner Water
Website
https://safercleanerwater.com (https://safercleanerwater.com/)
Nonprofit Mission (UA Legacy Grants)
https://uagrant.com (https://uagrant.com/)
Email Mark Directly
mark@safercleanerwater.com (http://mark@safercleanerwater.com)
Facebook
https://www.facebook.com/SaferCleanerWaterOfficial (https://www.facebook.com/SaferCleanerWaterOfficial)
Instagram
https://www.instagram.com/safercleanerwater/ (https://www.instagram.com/safercleanerwater/)
YouTube
https://www.youtube.com/@SaferCleanerWater (https://www.youtube.com/@SaferCleanerWater)
More from Mark — WOW: World of Water Podcast Feature
https://ezwaypodcast.com/podcast/wow-world-of-water-by-mark-miller-and-safercleanerwater-com (https://ezwaypodcast.com/podcast/wow-world-of-water-by-mark-miller-and-safercleanerwater-com)
About CG Excellence
CG Excellence Training helps organizations elevate customer engagement through identity-based servant leadership and authentic human connection.
Thank you for your kind attention today!
I am Christine George and this is Excellence in Customer Engagement.
Welcome to CG Excellence Training: www.cgexcellencetraining.com (http://www.cgexcellencetraining.com)
YouTube: youtube.com/@cgexcellencetraining (https://www.youtube.com/@cgexcellencetraining)
Podcast: Excellence in Customer Engagement (available on your favorite platform)
Instagram: @cgexcellencetraining
X (formerly Twitter): @cg_excellence
Please subscribe, like, and share if you’re inspired to strengthen your impact!
With Love and Honor,
Christine
26 May 2025
Tommy's Restaurant: Rooted in Service - Fueled by Love
Tommy Fello and Cindy Fello share how they built Tommy's Restaurant into a beloved community hub through servant leadership, customer-centric food, and a commitment to making everyone feel welcome in this interview with Christine George.
7 Mar 2025
Servant Leadership Driven with Heart and Soul
In this inspiring episode, I have the honor of speaking with the legendary Richard Johns, founder of Richard’s Ride in Solon, OH. Richard’s unwavering commitment to Dependability, Security, Trust, Cleanliness, and Service Excellence has set the gold standard in door-to-door transportation.
Join us as Richard shares how his life experiences have shaped a business philosophy built on Faith, Family, and Friends. Through a heart-centered approach, he has cultivated lasting relationships and a legacy of servant leadership—one that extends beyond business to enrich lives in profound ways.
🎧 Listen now and be inspired by Richard’s journey!
📞 Connect with Richard Johns:
🌐 www.richardsride.com (https://www.richardsride.com)
📱 440-519-1400
Thank you for listening!
If you’re passionate about the fine art of customer service, please subscribe, like and share this episode with your friends, family, and colleagues.
Christine George
CG Excellence Training
Aligning Servant Leaders with the Corporate Mission
Staff and Client Retention
christine@cgexcellence.net
28 Jan 2025
Intrinsic Servant Leadership
Conversation with Angela Lavrisiuk expressing the true nature of intrinsic servant leadership on all levels of human existence.
Insights on Servant Leadership and Customer Service
Introduction to Servant Leadership
Definition: Servant leadership emphasizes serving others and prioritizing their needs above one's own. It fosters a culture of support and positivity in the workplace.
Key Figure: Angela Lavrisiuk, a servant leader at Dollar Tree, exemplifies these principles through her daily interactions and commitment to customer service.
Personal Experiences and Influences
Early Experiences: Angela's first memory of customer service was at Kmart, where a kind employee helped her without judgment, igniting her interest in customer service.
Core Beliefs: The "Golden Rule" of treating others as you wish to be treated is a foundational principle for Angela's approach to service.
Impact of Positive Customer Interactions
Customer Experience: Positive interactions can significantly enhance customer loyalty. Angela believes that a good experience can turn a store into a favorite place.
Role of Positivity: Maintaining a positive demeanor, even in challenging situations, is crucial for effective customer service.
Challenges in Retail
Facing Adversity: Angela discusses the difficulties of staying motivated during peak seasons and the importance of supportive coworkers in overcoming challenges.
Coping Mechanisms: Humor and camaraderie with coworkers help Angela maintain a positive outlook despite the stresses of retail work.
Servant Leadership in Action
Driving Force: Angela's commitment to making her store the best it can be motivates her to provide exemplary service, which is reflected in customer feedback.
Cultural Impact: The supportive work culture at Dollar Tree plays a significant role in Angela's ability to deliver exceptional service.
Personal Growth and Future Aspirations
Career Development: Angela aims to expand her small business, Skittish Boutique, and integrate her customer service skills with her passion for photography.
Role Models: Angela credits her mother and former managers for inspiring her servant leadership journey.
Conclusion
Gratification in Service: The most rewarding aspect of Angela's role is the ability to bring joy to others, reinforcing the reciprocal nature of positive energy in customer service.
Social Media Presence: Angela promotes her craft business on platforms like Facebook and Etsy, showcasing her handmade goods.
Visit Angela's Etsy Ship: https://www.etsy.com/shop/SkittishBoutique
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
715
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
1 ratings
Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 32 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
38
Social presence
0
YouTube
66
Engagement
0
Contact Excellence in Customer Engagement
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of Excellence in Customer Engagement?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
