Excellentia Podcast: Surgery Center Chat
Claim This Podcastby Cathy Montgomery & Roger Manning
Podcast Authority
Beta
Podcast Overview
<p>Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.</p>
Language
🇺🇲
Publishing Since
1/16/2019
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Recent Episodes
January 13, 2026
How to Build Outstanding Customer Service for Your Patients & Referral Sources
Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team. Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at: www.excellentiagroup.com to learn more about us. Support the show
July 18, 2025
016- Turning Around Toxic Company Culture
Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control. This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management. Support the show
July 16, 2025
DEI vs. EEOC Clarification
Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices. Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools. Support the show
17 total episodes available
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Frequently asked questions
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- What is Excellentia Podcast: Surgery Center Chat?
<p>Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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