Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.
How to Build Outstanding Customer Service for Your Patients & Referral Sources
Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team. Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at: www.excellentiagroup.com to learn more about us. Support the show
18 Jul 2025
016- Turning Around Toxic Company Culture
Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control. This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management. Support the show
16 Jul 2025
DEI vs. EEOC Clarification
Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices. Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools. Support the show
17 Feb 2023
014 - Introduction to AAAHC 2023 v.42
Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC accredited and need to know updates and changes. This presentation is not intended to be everything A-Z for newbies to AAAHC. Support the show
11 Feb 2023
013- What About Those Drills? Questions Answered.
Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization. Cathy and Sandra will discuss what they are and how to go about in accomplishing successful drills that will meet your surveyors expectations. Support the show
11 Feb 2021
Team Building - A Manager's Self-Assessment
Roger Manning gives the beginning excerpt from a 79 minutes webinar presentation on Team Building with the focus on the manager's self-assessment of their team building skills. Support the show
1 May 2020
011- Professionalism
Roger Manning, Managing Partner, Excellentia Advisory Group discusses what professionalism should look like in managers and their staff in the surgery centers and medical clinics including what traits to look for in hiring professionalism and what unsavory characters you need to eliminate from your organization. Support the show
18 Mar 2019
010 - ASC Success Series: An Interview With John Paoni
This is the second episode of our ASC Success Series interview featuring John Paoni; a passionate and enthusiastic Administrator of the Green Mountain Surgery Center. Roger Manning interviews John to learn about what has made him such a successful ASC Administrator and learn about his new project, the first multi-specialty ASC in the State of Vermont. Support the show
11 Mar 2019
009 - New Surgery Center Start Up Process
Cathy Montgomery and Roger Manning discuss the process of starting up a new ASC. Support the show
6 Mar 2019
008 - Do's and Don'ts of Recruiting
Cathy Montgomery interviews Roger Manning on the topic of Recruiting Do's and Don'ts at Ambulatory Surgery Centers, as well as how to find the best candidate for your available position. Support the show
25 Feb 2019
007 - I Am Being Sued Over My Employee Handbook
Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to the importance of clear wording and intentions in your Employee Handbook in ambulatory surgery centers (small businesses.) Support the show
18 Feb 2019
006: ASC Success Series: An Interview With Jim Stilley
This is our first ASC Success Series interview. Roger Manning interviews Jim Stilley, VP of Operations from VEI Michigan about his ASC industry successes. Support the show
11 Feb 2019
005 - CMS Proposals
Cathy Montgomery discusses three (3) CMS proposed rule changes. Also, an introduction of Regina Robinson as faculty speaker at Excellentia University with upcoming webinar on Case Costing. Support the show
4 Feb 2019
004 - Employee Misclassification and the Court of Law
Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to employee misclassification in ambulatory surgery centers (small businesses) and how misclassification can put you on the losing end of a employment lawsuit. Support the show
28 Jan 2019
003 - Lessons We Learn from a Notable New Jersey Survey
Cathy Montgomery reviews a notable New Jersey Survey in hopes to prepare your facility to avoid similar citations. Support the show
24 Jan 2019
002-Emergency Operations Plan Discussion
Cathy Montgomery has a brief discussion as to the Emergency Operations Plan and what she is hearing as the most common surveyor citations. Support the show
16 Jan 2019
001- Quality Reporting 2019
This is Excellentia Advisory Group's first podcast episode. To kick it off, Cathy Montgomery, President of Excellentia Advisory Group will discuss briefly some important changes to ambulatory surgery center's Quality Reporting. Support the show
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
4.0 / 5
1 ratings
Podcast Authority Score: 17 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
33
Social presence
0
YouTube
0
Engagement
0
Contact Excellentia Podcast: Surgery Center Chat
Guest appearances
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