Expand is a limited-series podcast about one of the hardest problems in SaaS: growing revenue from the customers you already have. Each episode features a high-caliber guest from the worlds of Customer Success, Product, RevOps, and Venture sharing the specific tactics, systems, and mindsets behind sustainable expansion.
Expand with Antti
Claim This Podcastby Antti Nevalainen
6 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
Expand is a limited-series podcast about one of the hardest problems in SaaS: growing revenue from the customers you already have. Each episode features a high-caliber guest from the worlds of Customer Success, Product, RevOps, and Venture sharing the specific tactics, systems, and mindsets behind sustainable expansion.
Language
🇺🇲
Publishing Since
12/20/2025
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Recent Episodes
May 8, 2026
The Next Sale: Why Growth After the Deal Is Harder Than You Think with David Karp
<p>Growth after the sale isn’t automatic.</p><p>In fact, it’s often harder than winning the first deal.</p><p>In this episode of Expand, David Karp (Chief Customer Officer at Disco) breaks down why post-sale growth fails — and what actually drives expansion inside real organizations.</p><p>We discuss:</p><ul><li>Why trust comes down to promises made vs promises kept</li><li>Why retention is not a support problem</li><li>How product shapes the ability to deliver value</li><li>What most teams miss about change management after the sale</li><li>And why “post-sale” should really be called <strong>next sale</strong></li></ul><p>If you’re responsible for growth, this episode will change how you think about what happens after “closed-won.”</p>
March 20, 2026
Community as a Growth Engine with Erica Kuhl
<p>Community is not just a place for support.</p><p>It’s one of the most underused expansion engines in SaaS.</p><p>In this episode of Expand, Erica Kuhl (EVP & GM at Gainsight, former Salesforce community leader) breaks down how community actually drives retention, adoption, and revenue growth.</p><p>We cover:</p><ul><li><p>Why customers trust each other more than brands</p></li><li><p>How community creates expansion signals</p></li><li><p>Where community should sit in an organization</p></li><li><p>The biggest mistake companies make when launching community</p></li><li><p>How AI is changing community and learning ecosystems</p></li></ul><p>If you’re building Customer Success, product, or growth motions, this episode will change how you think about community.</p>
March 6, 2026
From Systems of Record to Systems of Action: AI Agents and the Future of CS with Prem Parameswaran
<p>CRMs were built to store data. AI agents are built to act on it. In this episode of Expand, Prem Parameswaran, CTO at Gainsight, explains what that shift means for Customer Success and why the companies winning with agents aren't waiting for perfect technology. We discuss: Why traditional SaaS created rigid, lossy systems and how AI breaks that. The infrastructure most CS teams are missing before they scale. How to know if your org is actually ready for agents. Why people and process beat technology every time. What CS will look like as a measurable, mechanized discipline. For CS leaders and founders who want to understand where the function is heading and how to get ahead of it.</p>
6 total episodes available
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Frequently asked questions
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- What is Expand with Antti?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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