Experience Better: The CX Podcast

About Experience Better: The CX Podcast

Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.

Publisher

kubracx

Category

business

Language

en

Explicit

No

First episode

27 Sept 2019

Latest episode

17 Aug 2026

Latest episodes

51 episodes in the feed.

1. 

   17 Aug 2026

   The Fee Shift: Navigating Evolving Payment Models in Utilities

   Utilities are facing a new kind of pressure, and it's not just about the grid. Rising infrastructure costs, extreme weather, and a growing shift toward digital payments are all converging at once, forcing utility leaders to take a hard look at how payment costs are managed and who absorbs them. In this episode of Experience Better: The CX Podcast by KUBRA, we're diving into one of the most timely conversations happening across the utility sector right now: evolving payment fee models. We'll walk through what's driving this shift, what options utilities actually have today, how changes to card networks are creating new possibilities, and what it takes to navigate all of this while keeping the customer experience front and center. Whether you are just starting to ask the right questions or actively evaluating a transition, this episode is designed to help you think through the landscape with clarity and confidence.

2. 

   4 Jun 2026

   The 5-Minute Bill: 2026 Redesign Insights and Preferences

   KUBRA experts Sara Small and Matt DeLaRosa join guest host Erind Shkurti to reveal how consumers interact with utility bills and what utilities must prioritize for better customer engagement.

3. 

   1 Apr 2026

   E-Bill Adoption Strategies That Actually Work

   Lindsey Parham and Candice Merrifield discuss proven strategies for increasing e-bill adoption and overcoming barriers to digital enrollment in this interview.

Who has been a guest on Experience Better: The CX Podcast

Names identified in recent episode analyses. Showing up to five guests.

• Sara Small
• Matt DeLaRosa
• Lindsey Parham
• Candice Merrifield
• Cali Johnston

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

5 ratings

Spotify

5.0 / 5

2 ratings

Podcast Authority Score: 26 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

24

Social presence

0

YouTube

0

Engagement

68

Contact Experience Better: The CX Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Experience Better: The CX Podcast