Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
Experience Better: The CX Podcast
Claim This Podcastby kubracx
5.0(7 reviews)
50 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
26
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality24
Social0
YouTube0
Engagement68
Podcast Overview
Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
Language
🇺🇲
Publishing Since
9/27/2019
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26
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality24
Social0
YouTube0
Engagement68
7
Excellent Areas
0
Good Performance
12
Growth Opportunities
excellent
Episode Length
14 minutes
Performing excellently!
poor
Publishing Consistency
Every 46 days
Recommendations available
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Recent Episodes
June 4, 2026
The 5-Minute Bill: 2026 Redesign Insights and Preferences
In this episode of Experience Better, guest host Erind Shkurti is joined by KUBRA experts Sara Small and Matt DeLaRosa to explore findings from the new 2026 Bill Redesign Insights and Preferences Report. Together, they unpack how today’s consumers interact with their utility bills, what information they value most, and why utilities are increasingly rethinking the customer experience behind both print and digital billing. From surprising insights about how little time customers actually spend reviewing their bills to the growing demand for clearer usage information and simpler layouts, the conversation reveals what utilities need to prioritize to keep customers informed and engaged.
April 1, 2026
E-Bill Adoption Strategies That Actually Work
What does it actually take to move customers from paper to paperless? In this episode of Experience Better: The CX Podcast by KUBRA, we're sharing highlights from our recent webinar, Navigating the E-Bill Currents, featuring Lindsey Parham from City of Charlotte and KUBRA's own Candice Merrifield. Hear how one of the fastest-growing cities in the country grew e-bill adoption, what barriers are standing between utilities and higher digital enrollment, and five proven strategies to overcome them. Whether you're just getting started or looking to accelerate your existing efforts, this episode is packed with actionable insights to help you drive paperless adoption while keeping the customer experience front and center. Tune in and find out what's really working.
February 3, 2026
Are Digital Wallets Ready to Take Over Bill Pay in 2026?
Digital wallets are everywhere, from everyday purchases to peer-to-peer payments. But are they truly ready to take over bill pay? In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston, Senior Product Marketing Manager at KUBRA, brings you key insights from KUBRA’s latest digital wallets research, featuring expert perspectives from Yara Alatshan, Market Intelligence Lead, and Ashley Czajkowski, Enterprise Payments Strategy Manager at KUBRA, who explores what these trends mean for customer awareness, trust, and adoption. Through curated clips from our recent webinar, we explore how consumer expectations are evolving, why digital wallets are becoming a must-have in bill payments, and what’s still standing in the way of widespread adoption. If you’re responsible for customer experience, this conversation will help you prepare for what’s next in bill pay and how digital wallets fit into a better, more seamless customer experience.
50 total episodes available
Deep-dive analytics for Experience Better: The CX Podcast
Frequently asked questions
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- What is Experience Better: The CX Podcast?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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