Experience Strategy Podcast with Stone Mantel

About Experience Strategy Podcast with Stone Mantel

With over 100 episodes, the Experience Strategy Podcast is that secret superpower that helps strategists around the world grow their business acumen. Your hosts, Aransas Savas, Joe Pine, and Dave Norton discuss the most important topics in the business world, but they do it by focusing on the experiences and transformations that customers attain.

Publisher

Dave Norton, Aransas Savas, and Joe Pine

Category

business · business

Language

en

Explicit

No

First episode

26 Jun 2021

Latest episode

24 Sept 2026

Latest episodes

20 of 140 episodes have a transcript.

1. 

   24 Sept 2026TRANSCRIPT

   Time Value — The Measurement Framework Every Intelligent Company Needs

   Host Dave Norton explains how "time value" serves as a crucial measurement framework for intelligent companies to assess customer outcomes and evolving expectations, especially with AI's impact.

2. 

   18 Sept 2026TRANSCRIPT

   Modes — The Missing Variable Between Situation and Personalization

   Host Dave Norton explains how understanding customer "modes" offers deeper personalization than demographics, revealing their temporary mindset and behaviors within specific situations.

3. 

   11 Sept 2026TRANSCRIPT

   Situational Markets — The Framework That Replaces Traditional Market Strategy

   Host Dave Norton and Joe explore how situational markets, a framework from Norton's book, offer a more inclusive and effective approach than traditional market segmentation.

Inside a recent episode

Time Value — The Measurement Framework Every Intelligent Company Needs

Published 24 Sept 2026 · Transcript excerpt

[…] Right. And if below ninety nine point eight percent or whatever it is, it should actually highlight. I'm not sure you said this rather than let that because the proofing could still be a confirmation. Yeah. Confirming, you said this. Yes, this. Right. Like there'd have to be checks and balances that make it genius, actually. And this gets to something that I think is really important for companies as they think about employing artificial intelligence. The person who is using the tool should be able to train the tool. And companies haven't gotten used to that idea yet. But the consumer has because they're using Cloud and ChatGPT all the time. […]

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

18 ratings

Spotify

4.9 / 5

10 ratings

Podcast Authority Score: 62 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

93

Social presence

0

YouTube

0

Engagement

77

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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