Pod Engine
Podcast thumbnail for Experience This!

Experience This!

Claim This Podcast

by Joey Coleman and Dan Gingiss

4.8(53 reviews)
185 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸

Podcast Overview

Welcome to Experience This! where you'll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don't want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264

Language

🇺🇲

Publishing Since

9/19/2017

Visit WebsiteAppleView on Apple PodcastsRSS Feed

1 verified contact email on file for Experience This!

Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.

See contact details

Recent Episodes

Episode thumbnail for EP185: Reading, Resigning, and Retaining!

February 28, 2023

EP185: Reading, Resigning, and Retaining!

<p>Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organizations today, and a method for enhancing your customer experience by focusing on your employee experience.</p> <p><strong>Bite-Sized Delight From the Episode:</strong></p> <p>• Never Lose an Employee Again - By focusing on the First 100 Days of the employee journey, you can create the foundational experiences that will retain your best people for many years.</p> <p>• Losing Employees Is Costly - Research shows that the cost of replacing an employee is somewhere between 3-4 times their annual salary.</p> <p>• If You Seek Longterm Retention, Pay Attention to Each Step in the Employee Journey - Use six tools of communication to create remarkable interactions in each of the eight phases of the employee journey.</p> <p><strong>Are You Looking for Things We Referenced?</strong></p> <p>• <a title= "Never Lose an Employee Again: The Simple Path to Remarkable Retention" href="https://amzn.to/3WHOTME" target="_blank" rel="noopener">Never Lose an Employee Again: The Simple Path to Remarkable Retention</a> - by Joey Coleman</p> <p>• <a title= "Never Lose a Customer Again: Creating Lifelong Loyalty in the First 100 Days" href="https://amzn.to/2U0N2nE" target="_blank" rel="noopener">Never Lose a Customer Again: Creating Lifelong Loyalty in the First 100 Days</a> - by Joey Coleman</p> <p>• Special Giveaway for Experience This! Show Listeners:</p> <p>Fan Prize<br /> 1) Purchase one copy of Never Lose an Employee Again on <a title= "Amazon" href="https://amzn.to/3WHOTME" target="_blank" rel= "noopener">Amazon</a><br /> 2) Send receipt to: joeyc@joeycoleman.com<br /> 3) Receive "Ten Most Commonly Asked Questions (and Answers) from Leaders Trying to Solve Employee Challenges" </p> <p>Raving Fan Prize<br /> 1) Purchase one copy of Never Lose an Employee Again on <a title= "Barnes & Noble" href= "https://www.barnesandnoble.com/w/never-lose-an-employee-again-joey-coleman/1142363724" target="_blank" rel="noopener">Barnes & Noble</a><br /> 2) Send receipt to: <a href= "mailto:joeyc@joeycoleman.com">joeyc@joeycoleman.com</a><br /> 3) Receive the "Fan" prize (see above) and Early Chapter from the Book ("The Eight Phases and Six Tools of a Remarkable Employee Experience")</p> <p>Super Fan Prize<br /> 1) Purchase one copy on each platform (Amazon or Barnes & Noble or your favorite Indie Book Store)<br /> 2) Send receipt to: joeyc@joeycoleman.com<br /> 3) Receive the "Fan" and "Raving Fan" prizes, and the "Never Lose an Employee Again Implementation Kit"</p> <p>Experience This Listener Rockstar Prize<br /> 1) Promote the new book (Never Lose an Employee Again) on social media <br /> 2) Tag Joey or Dan<br /> 2) Receive the: "Super Secret Antarctica Case Study"</p> <p>• <a title= "They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer" href="https://amzn.to/3mD5FdD" target="_blank" rel="noopener">They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer</a> - by Marcus Sheridan</p> <p>• <a title="Society for Human Resource Management" href= "https://www.shrm.org/" target="_blank" rel="noopener">Society for Human Resource Management</a></p> <p>• <a title="Association for Talent Development" href= "https://www.td.org/" target="_blank" rel="noopener">Association for Talent Development</a></p> <p>• <a title="Work Insitute" href="https://workinstitute.com/" target="_blank" rel="noopener">Work Insitute</a></p> <p>• <a title="Well-Oiled Operations" href= "https://www.welloiledoperations.com/" target="_blank" rel= "noopener">Well-Oiled Operations</a></p> <p>• <a title="Salesforce" href="https://www.salesforce.com/" target="_blank" rel="noopener">Salesforce</a></p> <p>• <a title="Brasa Peruvian Kitchen" href= "https://brasaperuvian.com/" target="_blank" rel="noopener">Brasa Peruvian Kitchen</a></p> <p>• <a title="Rate and Review" href= "http://Lovethepodcast.com/experiencethis" target="_blank" rel= "noopener">Rate and Review</a> The Experience This! Show</p> <p><strong>Learn more about the Experience This Show and the hosts: </strong></p> <p><a title="Joey Coleman" href="https://joeycoleman.com/" target= "_blank" rel="noopener">Joey Coleman</a> - keynote speaker and author of "<a title="Never Lose a Customer Again" href= "https://amzn.to/2U0N2nE" target="_blank" rel="noopener">Never Lose a Customer Again</a>" and "<a title="Never Lose an Employee Again" href="https://amzn.to/3WHOTME" target="_blank" rel="noopener">Never Lose an Employee Again</a>"</p> <p><a title="Dan Gingiss" href="https://dangingiss.com/" target= "_blank" rel="noopener">Dan Gingiss</a> - keynote speaker and author of "<a title="https://amzn.to/3m0KpE0" href= "https://amzn.to/3m0KpE0" target="_blank" rel="noopener">Winning at Social Customer Care</a>" and "<a title="The Experience Maker" href="https://amzn.to/3n8scmK" target="_blank" rel="noopener">The Experience Maker</a>"</p>

Episode thumbnail for EP184: Computers, Computers, and More Computers!

February 21, 2023

EP184: Computers, Computers, and More Computers!

<p>Learn about how ChatGPT and other AI software can create an entire episode of Experience This, the best CX brands according to ChatGPT, and asking ChatGPT all the tough customer experience questions.</p> <p><strong>Bite-Sized Delight From the Episode:</strong></p> <p>• Empathy in Customer Experience - When asked to create an episode of Experience This, ChatGPT focused on the power of empathy to build relationships with customers.</p> <p>• Even AI Knows the Top CX Brands - ChatGPT easily identified the best brands for customer experience to include Zappos, Amazon, Southwest Airlines, Starbucks, Apple, Nordstrom, and Chewy.</p> <p>• The "AI Experience" Is Limitless - The ease with which ChatGPT answers questions shows a host of practical applications for customer experience professionals and business leaders.</p> <p><strong>Are You Looking for Things We Referenced?</strong></p> <p>• <a title="ChatGPT" href="https://openai.com/blog/chatgpt/" target="_blank" rel="noopener">ChatGPT</a></p> <p>• <a title="Murf Studio" href="https://murf.ai/" target="_blank" rel="noopener">Murf Studio</a></p> <p>• <a title="Zappos" href="https://www.zappos.com/" target= "_blank" rel="noopener">Zappos</a></p> <p>• <a title="Amazon" href="https://www.amazon.com/" target= "_blank" rel="noopener">Amazon</a></p> <p>• <a title="Southwest Airlines" href= "https://www.southwest.com/" target="_blank" rel= "noopener">Southwest Airlines</a></p> <p>• <a title="Starbucks" href="https://www.starbucks.com/" target= "_blank" rel="noopener">Starbucks</a></p> <p>• <a title="Apple" href="https://www.apple.com/" target="_blank" rel="noopener">Apple</a></p> <p>• <a title="Nordstrom" href="https://www.nordstrom.com/" target= "_blank" rel="noopener">Nordstrom</a></p> <p>• <a title="Chewy" href="https://www.chewy.com/" target="_blank" rel="noopener">Chewy</a></p> <p>• <a title="Yoda" href= "https://www.youtube.com/watch?v=fxCR2bFWHxM" target="_blank" rel= "noopener">Yoda</a> - from Star Wars</p> <p>• <a title="Jack Shepard" href= "https://www.youtube.com/watch?v=9FT-nYFZrnw" target="_blank" rel= "noopener">Jack Shepard</a> - from Lost</p> <p>• <a title="Rate and Review" href= "http://Lovethepodcast.com/experiencethis" target="_blank" rel= "noopener">Rate and Review</a> The Experience This! Show</p> <p><strong>Learn more about the Experience This Show and the hosts: </strong></p> <p><a title="Joey Coleman" href="https://joeycoleman.com/" target= "_blank" rel="noopener">Joey Coleman</a> - keynote speaker and author of "<a title="Never Lose a Customer Again" href= "https://amzn.to/2U0N2nE" target="_blank" rel="noopener">Never Lose a Customer Again</a>"</p> <p><a title="Dan Gingiss" href="https://dangingiss.com/" target= "_blank" rel="noopener">Dan Gingiss</a> - keynote speaker and author of "<a title="The Experience Maker" href= "https://amzn.to/3n8scmK" target="_blank" rel="noopener">The Experience Maker</a>"<br /> <br /></p>

Episode thumbnail for EP183: Super Fans, Super Stars, and Super Answers!

February 14, 2023

EP183: Super Fans, Super Stars, and Super Answers!

<p>Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals.</p> <p><strong>Bite-Sized Delight From the Episode:</strong></p> <p>• Create Superfans - Brittany Hodak's must-read book "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates" offers a fantastic playbook for succeeding in the Experience Economy.</p> <p>• Celebrate Half-Birthdays - stand out from the crowd by celebrating your customers' (and employees') half-birthdays.</p> <p>• Go Beyond the Professional Experience - learn more about the life behind the work when we ask questions of three CX professionals</p> <p><strong>Are You Looking for Things We Referenced?</strong></p> <p>• <a title= "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates" href="https://amzn.to/3R9YESA" target="_blank" rel= "noopener">Creating Superfans: How To Turn Your Customers Into Lifelong Advocates</a> - by Brittany Hodak</p> <p>• <a title="Lomi" href="https://lomi.com/products/lomi" target= "_blank" rel="noopener">Lomi</a> - countertop composting</p> <p>• <a title="Jack Carr" href="https://amzn.to/3HYcovt" target= "_blank" rel="noopener">Jack Carr</a> - fiction writer of the The Terminal List series</p> <p>• <a title="Stamps.com" href="https://www.stamps.com/" target= "_blank" rel="noopener">Stamps.com</a> - print postage at home!</p> <p>• <a title= "The End of the World is Just the Beginning: Mapping the Collapse of Globalization" href="https://amzn.to/3ltqDRn" target="_blank" rel="noopener">The End of the World is Just the Beginning: Mapping the Collapse of Globalization</a> - by Peter Zeihan</p> <p>• <a title="Never Lose an Employee Again" href= "https://amzn.to/3WHOTME" target="_blank" rel="noopener">Never Lose an Employee Again: The Simple Path to Remarkable Retention</a> - by Joey Coleman</p> <p>• <a title= "If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating" href="https://amzn.to/3lyk8Ng" target="_blank" rel="noopener">If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating</a> - by Alan Alda</p> <p>• <a title="Rate and Review The Experience This! Show" href= "http://Lovethepodcast.com/experiencethis" target="_blank" rel= "noopener">Rate and Review The Experience This! Show</a></p> <p>Learn more about the Experience This Show and the hosts: </p> <p><a title="Joey Coleman" href="https://joeycoleman.com/" target= "_blank" rel="noopener">Joey Coleman</a> - keynote speaker and author of "<a title="Never Lose a Customer Again" href= "https://amzn.to/2U0N2nE" target="_blank" rel="noopener">Never Lose a Customer Again</a>"</p> <p><a title="Dan Gingiss" href="https://dangingiss.com/" target= "_blank" rel="noopener">Dan Gingiss</a> - keynote speaker and author of "<a title="The Experience Maker" href= "https://amzn.to/3n8scmK" target="_blank" rel="noopener">The Experience Maker</a>"</p>

185 total episodes available with 3 transcripts

Similar Podcasts

Discover related shows you might enjoy

Podcast thumbnail for The Efficient Advisor: Tactical Business Advice for Financial Planners

The Efficient Advisor: Tactical Business Advice for Financial Planners

Libby Greiwe

Deep-dive analytics for Experience This!

Sign up to explore

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Experience This!?

Welcome to Experience This! where you'll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don't want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com

396264

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Legal Disclaimer

Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.

All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.

We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.

While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.

By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.