Field Service Stories: Where industry heavyweights spill the beans. Join BigChange’s podcast as we plunge into the nitty-gritty of field service management. No waffle, just honest insights from professionals who’ve built their businesses and skills from the ground up.
From growing pains to tech shake-ups, we pick apart the strategies that set the cream of the crop apart. Tune in for a proper dose of inspiration and practical tips to boost your business in the ever-changing world of field service.
From McDonald's to Millions: How This Ex-Corporate Executive is Building a Waste Empire
In this episode of Field Service Stories, Charles Scully, Managing Director of Cornwall Waste Care, reveals how he transformed his career at 49, building a multi-million-pound waste collection business from the ground up.
Charles shares invaluable insights on market research, creating recurring revenue streams, maintaining professional standards, and fostering trust through transparency. Whether you’re a business owner, field service professional, or curious about resilient leadership, this episode is packed with inspiration and practical advice.
20 Nov 2024
From Startups to $1.7bn Success: How Resilient Leaders Drive Change
Gary Specter, CEO of Simpro Group, shares his journey from scaling startups to leading a $1.7 billion global success story. Drawing from decades of leadership experience at SAP, NetSuite, IBM, and Adobe, Gary offers insights into resilient leadership, customer-centric growth, and the transformative power of technology in field service.
Discover how Simpro’s recent acquisition of BigChange drives innovation and creates opportunities for businesses worldwide. Learn how AI, automation, and strategic prioritisation can help field service companies thrive in today’s evolving landscape.
This episode is a must-listen for field service professionals, business owners, and anyone inspired by growth, leadership, and innovation stories.
18 Sept 2024
From Dragon’s Den Rejection to £25M Cleaning Empire: Dominic Ponniah’s Incredible Journey
In this episode of Field Service Stories, Dominic Ponniah, CEO of Cleanology, shares his journey from rejection on Dragon’s Den to building a £25 million cleaning empire. He discusses the importance of paying a Living Wage, the role of sustainability and innovation in business, and Cleanology’s support for The Hygiene Bank charity. Tune in for insights on leadership, ethical practices, and the future of the cleaning industry.
11 Sept 2024
What PE Investors REALLY Care About in Field Service Funding
In this episode of Field Service Stories, Jamie Roberts, Chief Investment Officer at YFM Equity Partners, shares insights on private equity investment for field service business owners aiming for growth. He covers key traits investors look for in management teams, positioning for future funding, and the importance of patient capital. Jamie also offers practical advice from YFM’s Entrepreneur’s Economy report on thriving in today’s market and securing investment.
4 Sept 2024
Pipe Dream to Reality: Challenges of Installing 600,000 Heat Pumps each Year
In this episode of Field Service Stories, Peter Holmwood, Managing Director of SES Home Services, discusses the ambitious goal of installing 600,000 heat pumps annually by 2028 and the challenges facing the utilities and heating sectors. He highlights technological advancements, strategies to address the skills shortage, and the importance of building customer trust with new climate technologies. Peter also shares how SES is empowering its workforce and enhancing customer experiences on the journey towards sustainability.
21 Aug 2024
Mastering Digital Transformation: A Change Expert’s Winning Strategies
In this episode of Field Service Stories, Dr. Lee Williams, a change management consultant, delves into digital transformation in the field service industry. He shares strategies for streamlining operations with digital tools, overcoming resistance to change, and using big data to improve decision-making. Lee also provides practical advice on optimising field service management to enhance efficiency, reporting, and customer satisfaction.
6 Aug 2024
From Plumber to Tech Disruptor: The WarmZilla Revolution in Home Services
In this episode of Field Service Stories, Matthew Powell shares his journey from plumber to tech innovator, transforming the UK home services industry with WarmZilla. He discusses how his company has grown into a multi-million-pound business through innovative field service management software, brand building, and connecting with Gen Z. Matthew also explores the future of home services, highlighting technology’s role in efficiency and scaling businesses.
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