- 14
- Episodes
- Weekly
- Cadence
- 2025
- First episode
About Fin Meetups: Conversations with AI Leaders
Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI. https://fin.ai/
- Publisher
- Intercom
- Category
- business · news · technology
- Language
- en
- Explicit
- No
- First episode
- 12 Nov 2025
- Latest episode
- 10 Mar 2026
Latest episodes
14 episodes in the feed.
10 Mar 2026
Fin x Cartesia: Building Voice AI Products
Voice AI adoption is rapidly accelerating — and the gap between scripted IVR trees and truly intelligent voice agents is closing fast. In this Fin x Cartesia conversation, Peter Bar (Product Lead, Fin Voice, Intercom) sits down with Israel Shalom (Head of Product, Cartesia) to explore what it actually takes to build production-grade voice AI for the phone and why shipping great voice experiences demands a fundamentally different bar for product quality and customer experience. They cover the mechanics behind human-feeling voice AI, how high-performing teams design for real conversational complexity, and how to evaluate and scale voice responsibly as these systems grow. Whether you're a product leader, builder, designer, or engineer working on the frontier of AI — this one's for you. Watch this episode on YouTube: https://youtu.be/x4gw-LxNk5s?si=SSTCuftxXiIPrkvb Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what's next. Learn more at https://www.fin.ai. Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
10 Mar 2026
Fin x Incident.io: Transforming Incident Response with AI
Incidents are inevitable. Great incident leadership is not. In this Fin × incident.io panel from London (February 18, 2026), Declan Ivory (VP of Customer Support, Intercom, building Fin), Lawrence Jones (Founding Engineer, incident.io), and Eric Fitzgerald (Manager, Customer Support, Intercom) break down what excellent incident response actually looks like in practice. From declaring incidents early, to structuring clear communication roles, to publishing transparent Root Cause Analyses (RCAs), this conversation explores how high-performing teams protect customer trust when things go wrong. You’ll learn: Why incident response is a defining brand moment How to structure roles during high-pressure outages Where AI reduces cognitive load (not headcount) What great first customer communication looks like How transparency can become a competitive advantage The session also includes a live walkthrough of Intercom’s incident response playbook, showing how Fin and incident.io work together to coordinate internal teams and communicate externally at scale. If you run support, engineering, SRE, or operations—this is a practical deep dive into modern incident leadership. Subscribe for more conversations with AI, product, and support leaders. Watch this episode on YouTube: https://www.youtube.com/watch?v=7XBjliUOATQ Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what's next. Learn more at https://www.fin.ai. Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
6 Feb 2026
Fin x Productboard meetup: Product Craft in the Age of AI
What does great product craft look like when AI can draft PRDs, summarize customer feedback, and help teams ship faster than ever? In this Fin x Productboard conversation, Archana Agrawal (President, Intercom, building Fin) sits down with Hubert Palan (Founder & CEO, Productboard) to unpack how product leadership is changing in an AI-first world. They explore why speed is no longer the bottleneck, how judgment and focus have become the real differentiators, and why AI should supercharge product teams - not replace the hard work of decision-making. From durable differentiation and domain expertise to incident risks with agent outputs and keeping GTM aligned as product velocity increases, this discussion offers practical insight for product leaders navigating constant change. Whether you’re a PM, founder, or product-minded leader, this conversation goes deep on how to build the right things when building anything is easier than ever. Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom/ X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → https://www.youtube.com/@FinAIAgent → https://www.youtube.com/@Intercominc #ProductManagement #AIinProduct #ProductLeadership #BuildingWithAI #SaaS See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Dec 2025
Fin x Glean x Jasper meetup: How AI is Fueling the GTM Engine
AI is rapidly reshaping how companies scale. The traditional go-to-market model—funnels, handoffs, quarterly targets—no longer fits. In its place, a living, adaptive system is emerging: one that learns continuously, compounds intelligence across teams, and transforms not just GTM strategy but the entire system of work behind it. AI is dissolving silos, redefining roles, and pushing leaders to rethink how decisions get made. This isn’t just a technology shift; it’s a new form of judgment. In this conversation, Des Traynor (Intercom, building Fin), Arvind Jain (Glean), and Timothy Young (Jasper) break down how AI is redefining the foundations of growth—and what taste, trust, and leadership look like in a world where information is infinite. You’ll learn: • How GTM architecture is shifting as context and intelligence make every function smarter • Real examples of how leaders are balancing autonomy, accountability, and trust in AI-led products • How strong AI foundations enable better customer understanding, faster learning loops, and scalable growth • What it takes to build AI-ready organizations—preparing teams, data, and decision-making for AI-driven scale Expect bold viewpoints, practical frameworks, and honest reflections from the builders shaping the AI foundations of modern GTM teams. Speakers: • Des Traynor, Co-founder & CSO, Intercom (building Fin.ai) • Arvind Jain, Founder & CEO, Glean • Timothy Young, CEO, Jasper Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #ArtificialIntelligence #GTMStrategy #SaaSLeadership #AIGrowth #FutureOfWork See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Dec 2025
Fin x Jam x Vercel meetup: The AI Loop Connecting Support and Engineering
Support and engineering teams often sit on opposite sides of the same customer problem, with critical context getting lost in the handoff. In this Fin x Jam x Vercel fireside chat, leaders from Intercom, Jam, and Vercel explore how AI, collaboration tools, and new team structures are closing that gap. We unpack what it takes to turn customer conversations into engineering insight without losing speed, empathy, or trust. You’ll hear real stories about proactive support, automated triage, self-healing systems, issue clustering, and why “everyone is on team support” in the AI era. You’ll walk away with: • Real stories from teams bridging the divide between CX and engineering • A model for connecting customer conversations to engineering action • Practical examples of AI and automation reducing latency between problem and resolution • Lessons learned from failures, fixes, and the systems that made collaboration click Speakers: • Dave Lynch, VP Engineering, Intercom, building Fin • Matt Rubright, CCO, Jam • Lindsey Simon, VP Engineering, Vercel A candid, practical conversation for engineering leaders, support teams, and anyone building AI-powered products. Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #AIEngineering #CustomerSupportAI #DevTools #LLMAgents #EngineeringLeadership See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Dec 2025
Fin x Clay meetup: The New GTM and Marketing Era
Recorded live in London, this conversation brings together two leaders reshaping how modern companies go to market in the age of AI: • Paul Adams — CPO & Head of Marketing, Intercom (building Fin) • Varun Anand — Co-founder & COO, Clay Together, they dig into what GTM and marketing look like when traditional playbooks no longer apply. Neither comes from a marketing background - and that’s exactly why their teams are breaking ground through non-traditional hires, personal brands, scrappy creative campaigns, and AI-powered leverage. They explore: • Why your next great marketer may not be a marketer at all • How authenticity becomes a strategy in a world full of AI-generated sameness • Why B2B is rapidly borrowing from consumer playbooks • How to design for full-stack, T-shaped marketers • Why honest language and honest metrics matter more than ever • The shrinking window of attention—and how to win mindshare when everyone is tired of corporate sludge and AI slop This session includes real stories - from political-organizing stunts to unscripted CFO videos, cold-plunge moments, and behind-the-scenes debates that unexpectedly became high-performing content. You’ll also hear how both Intercom and Clay are rewiring their marketing orgs around curiosity, technical comfort, taste, and the willingness to ship before things are polished. If you’re rethinking your GTM engine, building a modern marketing team, or exploring how AI changes the craft, this is a must-watch. Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #aimarketing #GTMStrategy #SaaSMarketing #AuthenticMarketing #aijobs See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Dec 2025
Fin x Zapier x Cloudflare meetup: Building Connected AI Systems with MCP
At our Fin × Zapier × Cloudflare meetup in San Francisco, Diego Ballona (Intercom, building Fin), Anna-Marie Clifton (Zapier), and Brendan Irvine-Broque (Cloudflare) unpacked what it really takes to build connected AI systems using the Model Context Protocol (MCP). From early challenges to new opportunities, the discussion covered: How MCP is reshaping interoperability between agents and systems Lessons on orchestration, triggers, and reliability Why “fleets” of micro-agents are the next evolution of work Watch for insights from three teams building the future of AI infrastructure—fast, flexible, and production-ready. 👉 Subscribe to Fin’s channel for more conversations with the builders shaping the next era of AI. Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #FinMeetup #AIBuilders #AgenticAI #AIInfrastructure #ModelContextProtocol See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Dec 2025
Fin x Attio x Granola meetup: Leading Product Strategy in the AI Era
Recorded live in London, this conversation brings together three leaders at the forefront of AI-native product strategy: • Des Traynor, CSO & Co-founder, Intercom (building Fin) • Nicolas (Nick) Sharp, CEO & Co-founder, Attio • Vas Zhovner, CTO, Granola They explore what it really means to build products in an AI-first world: how teams navigate unpredictable technology, where products should “stop”, how roles are converging, why hybrid talent matters, and how to hire for speed, judgment, and urgency. You’ll hear candid insights straight from the transcript - including how Attio was “born for AI,” why Granola only became possible post-LLMs, why Intercom’s first reaction to ChatGPT was “holy shit, we’re going to die,” and how all three companies balance exploration with reliability. If you’re building with AI - or leading a product team through this shift—this is a must-watch. Want to join future Fin meetups? Subscribe to our Luma calendar for upcoming events in your city: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #AIProductStrategy #AINative #AILeadership #AIFutureOfWork #AIAgents See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Dec 2025
Fin x Legora x Personio meetup: Leading Change in the Age of AI
AI is no longer a side project. It’s reshaping products, org structures, and how teams work. At Slush in Helsinki, Brian Donohue (Intercom, building Fin), Max Junestrand (Legora), and Hanno Renner (Personio) sat down for a candid conversation about what it really takes to lead through this shift. Across companies at very different stages—an established SaaS platform, a fast-growing HR system, and a born-in-the-LLM-era legal tech startup—the same themes emerged: • AI transformation isn’t linear • Process definition is now a strategic bottleneck • Demos are easy; reliable systems are hard • Services are back • Teams and roles are being reshaped in real time This full recording digs into the messy, operational reality behind AI adoption: documenting workflows before you automate them, navigating market ambiguity, balancing model vs. application-layer value, and designing orgs where hybrid, generalist roles thrive. If you want to understand how leaders are making real bets—not just talking about AI—this is the conversation. Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #AILeadership #AIFutureOfWork #AIAgents #FinMeetup See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Dec 2025
Fin x Figma meetup: Shaping the Future of AI Tools
At our Fin × Figma meetup in San Francisco, Jordan Neill (SVP Engineering, Intercom, building Fin) and Marcel Weekes (VP Engineering, Figma) explored what it really takes to build AI products that customers can trust. They shared how AI is reshaping everything—from org design to product strategy—and why speed, clarity, and experimentation now define great engineering. Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #FinMeetup #AIBuilders #ProductEngineering #AITransformation #FigmaAI See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
10 Dec 2025
Fin x Gamma meetup: Transforming Communication with AI
“How do you design AI that sounds smart — and feels trustworthy?” At our Fin x Gamma meetup in San Francisco, Peter Bar, Head of Fin Voice at Intercom, and Deeni Fatiha, Head of AI Product at Gamma explored the challenges of building AI that speaks, listens, and creates with taste. They covered: ↳ How Fin Voice handles latency, interruptions, and natural dialogue ↳ How Gamma teaches AI to exhibit “taste” in content and design ↳ The trade-offs between speed and quality in AI systems ↳ Building trust between AI, creators, and customers ↳ Why metrics like resolution rate, CSAT, and AI judgment scoring matter Fin Voice is transforming phone support—extending Fin’s industry-leading performance to every call with instant, natural, and empathetic conversations. Gamma is reshaping how we communicate ideas visually, with AI-generated decks, docs, and websites. If you’re building products at the intersection of AI, UX, and human communication, this conversation is for you. If you’d like to join future Fin meetups, subscribe on Luma → https://luma.com/FIN See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
28 Nov 2025
Fin x Vanta meetup: Building Trustworthy AI Tools
How do you design AI tools for trust without slowing innovation? And what can you do to showcase security and compliance by default as your systems become more autonomous? Join leaders from Fin and Vanta for a fireside chat on how real-world teams are raising the standard for trustworthy AI. Thibault Candebat, Chief Information Security Officer, Intercom, building Fin and Todd Royal, Head of Engineering, EMEA, Vanta explore what it takes to build AI systems that are compliant by default. You’ll walk away with practical insights on: ↳ Evaluating trust in AI tools and what signals customers look for ↳ Designing agent guardrails and governance that demonstrate safety by default ↳ Proving AI compliance with frameworks like ISO 42001 and EU AI Act while continuing to ship fast ↳ Building auditability and transparency into your AI systems to inspire user confidence Speakers ➤ Thibault Candebat, Chief Information Security Officer, Intercom, building Fin ➤ Todd Royal, Head of Engineering, EMEA, Vanta If you’d like to join future Fin meetups, subscribe on Luma → https://luma.com/FIN See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
26 Nov 2025
Fin x Langchain meetup: A Fireside on Building Agentic AI
“How do you build AI agents that actually work — not just in demos, but in production?” At our Fin x LangChain meetup in Amsterdam, Fergal Reid, Chief AI Officer, Intercom, building Fin and Marco Perrini, Deployed Engineer, LangChain, shared how Fin evolved from hand-coded experiments to a complex, multi-model system powered by LangGraph. They discussed: How Fin moved from GPT-4 prototypes to custom fine-tuned models Building real evaluation and A/B testing at scale Voice agents, Procedures, and what it takes to make AI reliable Why “build it first, optimize later” works for fast-moving teams Hear how Intercom and LangChain are shaping the next generation of trustworthy, production-grade AI agents. If you’d like to join future Fin meetups, subscribe on Luma → https://luma.com/FIN See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
12 Nov 2025
Fin Meetups - Coming Soon
Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI. https://fin.ai/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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