Fin Meetups: Conversations with AI Leaders
Claim This Podcastby Intercom
Podcast Overview
<p>Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era.</p><p><br></p><p>Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI.</p><p><br></p><p>https://fin.ai/</p>
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Publishing Since
11/12/2025
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Recent Episodes
March 10, 2026
Fin x Incident.io: Transforming Incident Response with AI
Incidents are inevitable. Great incident leadership is not. In this Fin × incident.io panel from London (February 18, 2026), Declan Ivory (VP of Customer Support, Intercom, building Fin), Lawrence Jones (Founding Engineer, incident.io), and Eric Fitzgerald (Manager, Customer Support, Intercom) break down what excellent incident response actually looks like in practice. From declaring incidents early, to structuring clear communication roles, to publishing transparent Root Cause Analyses (RCAs), this conversation explores how high-performing teams protect customer trust when things go wrong. You’ll learn: Why incident response is a defining brand moment How to structure roles during high-pressure outages Where AI reduces cognitive load (not headcount) What great first customer communication looks like How transparency can become a competitive advantage The session also includes a live walkthrough of Intercom’s incident response playbook, showing how Fin and incident.io work together to coordinate internal teams and communicate externally at scale. If you run support, engineering, SRE, or operations—this is a practical deep dive into modern incident leadership. Subscribe for more conversations with AI, product, and support leaders. Watch this episode on YouTube: https://www.youtube.com/watch?v=7XBjliUOATQ Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what's next. Learn more at https://www.fin.ai. Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
March 10, 2026
Fin x Cartesia: Building Voice AI Products
Voice AI adoption is rapidly accelerating — and the gap between scripted IVR trees and truly intelligent voice agents is closing fast. In this Fin x Cartesia conversation, Peter Bar (Product Lead, Fin Voice, Intercom) sits down with Israel Shalom (Head of Product, Cartesia) to explore what it actually takes to build production-grade voice AI for the phone and why shipping great voice experiences demands a fundamentally different bar for product quality and customer experience. They cover the mechanics behind human-feeling voice AI, how high-performing teams design for real conversational complexity, and how to evaluate and scale voice responsibly as these systems grow. Whether you're a product leader, builder, designer, or engineer working on the frontier of AI — this one's for you. Watch this episode on YouTube: https://youtu.be/x4gw-LxNk5s?si=SSTCuftxXiIPrkvb Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what's next. Learn more at https://www.fin.ai. Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
February 6, 2026
Fin x Productboard meetup: Product Craft in the Age of AI
What does great product craft look like when AI can draft PRDs, summarize customer feedback, and help teams ship faster than ever? In this Fin x Productboard conversation, Archana Agrawal (President, Intercom, building Fin) sits down with Hubert Palan (Founder & CEO, Productboard) to unpack how product leadership is changing in an AI-first world. They explore why speed is no longer the bottleneck, how judgment and focus have become the real differentiators, and why AI should supercharge product teams - not replace the hard work of decision-making. From durable differentiation and domain expertise to incident risks with agent outputs and keeping GTM aligned as product velocity increases, this discussion offers practical insight for product leaders navigating constant change. Whether you’re a PM, founder, or product-minded leader, this conversation goes deep on how to build the right things when building anything is easier than ever. Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom/ X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → https://www.youtube.com/@FinAIAgent → https://www.youtube.com/@Intercominc #ProductManagement #AIinProduct #ProductLeadership #BuildingWithAI #SaaS See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
14 total episodes available
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- What is Fin Meetups: Conversations with AI Leaders?
<p>Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era.</p><p><br></p><p>Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI.</p><p><br></p><p>https://fin.ai/</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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