Fin the Week
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Podcast Overview
<p>The Friday financial marketing & technology briefing.</p>
Language
🇺🇲
Publishing Since
4/16/2026
1 verified contact email on file for Fin the Week
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Recent Episodes
July 24, 2026
Mortgage Brokers: Consumer Duty Teardown #3
<p>Four weeks into the trust reset and three episodes into the Consumer Duty teardown series, Amelia, Paul, Pat and Russ turn to what's arguably the biggest financial decision most people ever make: getting a mortgage.</p><p></p><p>Using their scanning tool, UX Duty, the team reviewed the online journeys of a top-tier broker, a mid-tier broker and a smaller, consultant-branded challenger, scoring 125 findings across the three firms and, for the first time in the series, a "medium risk" rating for one of them.</p><p></p><p><b>Chapters</b></p><p>00:00 Introduction and episode overview</p><p>06:57 An overview of the findings from the mortgage brokers</p><p>11:02 Fee disclosure issues</p><p>21:21 How much fee disclosure is reasonable?</p><p>23:31 Firm A drops a GDPR clanger</p><p>29:19 No FCA registration details displayed</p><p>32:02 Back to accessibility flaws across FS websites</p><p>36:54 Missing accessibility statements</p><p>39:11 A project building an accessibility plugin with a major tech firm</p><p>43:40 User testing and inclusive design for accessibility</p><p>47:21 Jargon busters: Understanding industry terms</p><p>48:06 Upcoming topics: protection insurance and final thoughts</p>
July 17, 2026
Consumer Investing: Consumer Duty Teardown #2
<p>Week three of Consumer Duty anniversary month, and we're going up a level; from everyday bank switching to investing. We ran three anonymised robo-advisors (a big player, a mid-tier firm, and a fintech challenger) through Indulge's in-house teardown tool, UX Duty, and turned up 150 findings across the three.</p><p></p><p><b>In this episode we get into...</b></p><p></p><ul><li>Why risk warnings keep losing out to bold "grow your money" headlines, and what that means for consumer understanding</li><li>The FCA's growing focus on "foreseeable harm" from platform features, not just price, and what that means for trading apps</li><li>Missing exit costs and a genuinely hard-to-find "get your money out" journey</li><li>Eligibility criteria buried deep in the sign-up flow, wasting users' time</li><li>Vulnerability support (or the lack of it) for first-time investors</li><li>Why 53% of all issues found were accessibility problems; including one firm whose entire brand colour fails contrast checks</li></ul><p></p><p><b>Chapters</b></p><p></p><p>00:00 Introduction to the episode and main themes</p><p>01:11 Findings from digital journeys of banking products</p><p>11:09 Accessibility issues and common themes</p><p>15:22 Key findings on accessibility and design flaws</p><p>20:01 Risk warnings and consumer understanding</p><p>26:23 Cost transparency (joining vs leaving)</p><p>31:07 Eligibility and vulnerability support</p><p>41:13 One firm drops an accessibility clanger</p>
July 10, 2026
Bank Switching: Consumer Duty Teardown #1
<p>Consumer Duty is turning three, and the FCA's message is clear: the grace period is over.</p><p></p><p>In this episode, Paul, Russ, and Pat break down the FCA's new Enforcement Watch 2 report, then dig into our first teardown: a hands-on review of the bank switching journey across three UK current account providers, run through our UX Duty tool.</p><p></p><p>Loud offers, quiet conditions, missing debt advice signposting, and 205 findings later, here's what good, and bad, Consumer Duty compliance actually looks like in the wild.</p><p></p><p>Chapters:</p><p>00:00 Introduction and Current Events</p><p>01:46 Discussing the FCA enforcement watch 2 update</p><p>06:12 Teardown of Bank Switching Process</p><p>09:06 The methodology for the research</p><p>11:18 Exploring the findings</p><p>16:19 Loud offers with quiet conditions</p><p>24:16 Looking out for financial distress</p><p>26:36 Switching in versus switching out</p><p>29:17 Dealing with vulnerability</p><p>32:30 The Language of Finance</p><p>37:31 Standardising financial product comparison</p><p>41:13 Wrapping up the findings</p><p>42:50 Jargon Busters: Hedging</p>
16 total episodes available
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- What is Fin the Week?
<p>The Friday financial marketing & technology briefing.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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No, this podcast does not typically feature guests.
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