How do culture and leadership shape performance in the AI era?
That’s the question Paulette Rowe is putting to some of fintech’s most admired leaders on Fired Up, a brand new podcast on the PYMNTS Business News Network.
One of The Financial Technology Report’s Top 25 Payments Executives of 2025, Paulette has built a reputation for value creation and business transformation at global companies as well as scaling high-growth, PE-backed businesses.
Culture has always been central to her formula for success. Now she’s finding out if culture is the real competitive advantage in a world where everyone has access to the same AI tools.
How do culture and leadership shape performance in the era of AI? Previous waves of technology unfolded over years, sometimes decades. AI is moving in weeks. The tools keep changing, and mastery has become a moving target. Today’s guest is Mark Sundt, and his thirty years of experience leading engineering teams makes him to believe the answer isn’t more knowledge. It’s agency - the willingness to try, fail, learn and try again, fast enough to keep pace. Host: Paulette Rowe One of The Financ...
21 Oct 2026
Firing Up AI at Global Scale w/ Suzan Kereere
If every company can access the same information - and increasingly, the same AI tools - where does competitive advantage come from? The latest episode of Fired Up with Paulette Rowe makes the case for why culture is the answer. Guest: Suzan Kereere Suzan Kereere serves as PayPal’s President of Global Markets, responsible for country management and global go‑to‑market strategy and execution. She leads the activation and delivery of business unit strategies across regions, with a strong focu...
7 Oct 2026
The Trailblazer: Becoming Truly AI Native with Aled Miles
This Episode of Fired Up with Paulette Rowe dives into what happens when you realize that the business you've just taken on as CEO has to fundamentally reinvent itself while the technology disrupting it is changing almost faster than you can imagine. Paulette is joined by Aled Miles, President and CEO of Intellistack for a conversation about culture and AI. But it's also about transformation, fear, judgement and what it takes to lead when standing still may be the biggest risk of all. Gue...
23 Sept 2026
The Heat Is On: Why AI Demands More Human Leadership w/ Sophie Wade
In this episode of Fired Up, host Paulette Rowe sits down with Sophie Wade — founder of Flex Network, author of Empathy Works, and a leading voice on the future of work — to unpack why human-centric leadership might be the real competitive advantage in the age of AI. Tune in for a conversation about trust, empathy, and what it really takes to lead an organization through what might be the most impactful technological shift of our lifetimes. Guest: Sophie Wade Sophie helps business leaders w...
15 Sept 2026
Out of the Frying Pan w/ PYMNTS CEO Karen Webster: Does Culture Determine Whether AI Delivers?
How do culture and leadership shape performance in the AI era? That’s the question Paulette Rowe is putting to some of fintech’s most admired leaders on Fired Up, a brand new podcast on the PYMNTS Business News Network. Hosted by Paulette Rowe: One of The Financial Technology Report's Top 25 Payments Executives of 2025, Paulette Rowe has spent her career leading transformation in complex, tech-intensive businesses across global markets. Her roles span GE Capital, Meta and NatWest, where she...
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