Fireside chats without the fires

About Fireside chats without the fires

Welcome to Fireside Chats Without The Fires, THE customer experience podcast. Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline. Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.

Publisher

Fireside Chats Without The Fire

Category

business

Language

en

Explicit

No

First episode

27 Mar 2020

Latest episode

7 Mar 2022

Latest episodes

92 episodes in the feed.

1. 

   7 Mar 2022

   Season 3: Episode 2, Built To Win, with Annette Franz

   Host Neal Topf interviews author Annette Franz about her book "Built To Win," exploring employee experience and cultural change principles.

2. 

   11 Jan 2022

   Season 3 : Episode 1 - ”Punk XL” with Adrian Swinscoe

   Neal interviews author Adrian Swinscoe about his book Punk XL, exploring innovative strategies for customer-facing organizations.

3. 

   22 Dec 2021

   Spotlight on the Business of CX with Amanda Malach

   Amanda Malach interviews Neal Topf, sharing strategies to align CX projects with company financials and gain CFO buy-in.

Who has been a guest on Fireside chats without the fires

Names identified in recent episode analyses. Showing up to five guests.

• Annette Franz
• Adrian Swinscoe
• David Koning
• Robert Bamberger
• Jessica Noble

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

4.7 / 5

7 ratings

Contact Fireside chats without the fires

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.