Welcome to Firmer Ground from SRM, a podcast exploring key topics and actionable takeaways for leaders in the financial services industry. Every episode we produce features experts from the world of banking and financial services, including SRM thought leaders, executives at future-thinking financial institutions, and other experts from all corners of the industry. Learn more about us at https://srmcorp.com/
An Overview of Stablecoins and The GENIUS Act with Larry Pruss
In this episode, we speak with Larry Pruss, SRM's in-house expert on all things digital assets and stablecoins. Larry has over 30 years of experience as a trusted adviser, strategist, author, speaker, and futurist. The topic of the day is stablecoins and the GENIUS Act passed this summer in Washington. We discuss both the opportunities and challenges that lay ahead for traditional FIs in the age of stablecoins.
25 Jun 2024
Injecting Startup Thinking Into Financial Institutions with Steven Van Belleghem
In this episode, we’re joined by Steven Van Belleghem, Customer Experience expert, author, and keynote speaker, as well as the co-founder of nexxworks in Belgium. Steven is also a member of the SRM International Advisory Board, and on this episode we discuss ways established corporations – notably banking institutions – can think like startups to remove friction for their customers and empower their employees to succeed.
19 Apr 2024
2024 Commercial Payments Overview and Trends
In this episode, we speak with Dean Nolan, SRM's Managing Director of Commercial Payments. Dean brings 25+ years of experience in payments and financial services to SRM, having held leadership positions in payments strategy, innovation, product management, and product sales at Fifth Third Bank, Bank of America, Wells Fargo, First Data, and MasterCard. He is a frequent speaker on Instant Payments and Fintech and API workgroup chair at the US Faster Payments Council. The topic of the day is com...
3 Jan 2024
The State of Fintech with Charles Potts of the ICBA
In this podcast, we discuss technology and innovation with a fintech veteran, Charles Potts with the Independent Community Bankers of America. In addition to serving as the ICBA’s Chief Innovation Officer, Charles oversees the association’s ThinkTECH accelerator program. Charles joins Paul Davis, SRM’s Director of Market Intelligence, for this conversation. The two reflect on the emergence of AI in financial services, discuss the importance of supporting early-stage fintechs, and share t...
27 Oct 2023
Power Dynamics in the Financial Services Industry with Teresa Freeborn
In this podcast, we speak with author, keynote speaker, entrepreneur, and former Credit Union executive Teresa Freeborn about her background in financial services, the continuing challenges women leaders face in the workplace, and the motivation for her book Suits and Skirts: Game On! The Battle for Corporate Power. We also discuss Teresa’s new role on the SRM International Advisory Board. With equal parts tenacity and compassion, Teresa covers a lot of ground in this discussion with our host...
12 Oct 2023
The State of Community Banking with Gary Findley
In this podcast, we speak with one of the preeminent voices in California Banking, Gary Steven Findley. Born into a banking family and now with 50+ years of hands-on experience in the banking industry, Gary shares his insights with us on the current state of banking after a tumultuous 2023 and what he believes are the challenges and opportunities for the road ahead. Gary also breaks down his role with the California Community Banking Network and the organization’s mission. Join us for this in...
22 Sept 2023
Rethinking Customer Experience Tracking and Performance Metrics for FIs
In this podcast, we speak with our colleague from SRM Europe, Pete Bainbridge. Pete is one of our Senior Consultants based in the UK. He brings 2+ decades of experience in customer and business insights for financial services clients, having previously provided similar services at Grant Thornton UK. Pete has been the lead advocate and consultant for the SRM global customer loyalty tracking and insights offering called CLIX, which first debuted in 2021. In this conversation, we talk to Pete ab...
28 Aug 2023
Responsibility, Growth & Innovation in the Credit Union Movement with the NCUA’s Rodney E. Hood
In this podcast, we speak with the Honorable Rodney E. Hood, the 11th Chairman of the National Credit Union Administration (from 2019 to 2021), NCUA board member, and now Board Chair of NeighborWorks America, a non-profit focused on affordable housing across American cities and rural communities. Rodney takes a break from his busy schedule to talk to us about several topics, including his unique background and career, his work related to affordable housing and DE&I, how regulators and cre...
14 Aug 2023
Assessing the Maturity Scale in Today's Banking Environment
In this podcast, we speak with our colleague Simon Rose. Simon is SRM Europe's Consulting Director based in Durham, England. He works directly with bank and credit union clients on matters of organizational design and technology strategy. Simon brings a unique understanding of the global financial services industry to the table. In this conversation, we speak to him about the challenges of scaling and maturing a financial institution in the United States and how the international banking comm...
19 Jul 2023
Balancing Risk & Innovation with SRM's Josh Herman
In this episode, we chat with our colleague, Josh Herman. Josh is a Director in our Digital Assets Advisory team and works with our clients to prepare their institutions for the future of banking. He brings a unique perspective as a former NCUA examiner and credit union insider (having led strategy initiatives at Frankenmuth Credit Union in Michigan). We discuss several topics in this one, including the shifting role of credit unions and community banks, Josh's experience weighing risk and re...
12 Jul 2023
Credit Union Trends, Milestones & Innovation Chat with Travis Frey
In this episode, we chat with our friend and client, Travis Frey, Chief Technology and Security Officer at Dover Federal Credit Union in Dover, Delaware. Mr. Frey has spent more than 20 years in the credit union industry and brings a unique perspective to innovation and IT strategy and execution. Topics discussed include Dover Federal Credit Union's 65th anniversary, how they tackle tech and cybersecurity initiatives, where the future will lead the credit union, and the many challenges facing...
14 Jun 2023
Adopting a Security-First Mindset for Credit Unions
In this episode, we speak with Cynthia Schroeder of Sievewright & Associates, an SRM Company, about a topic she knows very well as both a credit union executive and a university professor. Cynthia shares her insights on the latest cybersecurity threats facing credit unions and how the adoption of a security-first mindset is key to successful operations in a period of quickly evolving technology and the emergence of AI. She breaks down the various types of sophisticated cyber attacks...
30 May 2023
The Tokenization of Everything
In this episode, Paul Davis speaks with SRM’s digital assets expert Larry Pruss about the digitization of money, how financial institutions and other industries continue to innovate on blockchain, and how the tokenization of everything is inevitable going forward. Our guest explains how real-world assets – including deposits, bonds, real estate, and securities – are becoming tokenized through a variety of blockchain applications. Whether you’re new to the world of blockchain or an expert look...
22 May 2023
ChatGPT and Large Language Model Use Cases for Financial Institutions
In this episode, our AI subject matter expert Connor Heaton discusses the topic everyone’s talking about – OpenAI’s ChatGPT and similar AI large language models. Following a surge of investment and interest in AI tech and startups, Connor explains why the financial services industry is taking notice and onboarding these tools for internal and external functions. He covers a variety of active use cases. Even if you’re new to the world of AI large language models, you’ll enjoy the information a...
12 May 2023
Sidecar Core Strategy 101
In this episode, we speak with SRM’s core expert, Jeff Ostheimer, to understand what he means when talking about sidecar core strategies and why this approach has become popular among banks and credit unions. Jeff will discuss how the emergence of fintech players, consolidation of core banking vendors, and more rapid digital transformation goals inside financial institutions have created the need for sidecar core investments and applications. This episode is a great starter for those interest...
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