Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
First Contact: Stories of the Call Center
Claim This Podcastby NobelBiz Studios
5.0(3 reviews)
65 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇺🇸
38
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality44
Social0
YouTube0
Engagement81
Podcast Overview
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
Language
🇺🇲
Publishing Since
1/16/2020
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38
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality44
Social0
YouTube0
Engagement81
7
Excellent Areas
0
Good Performance
12
Growth Opportunities
excellent
Episode Length
59 minutes
Performing excellently!
poor
Publishing Consistency
Every 32 days
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Recent Episodes
October 22, 2025
Data-First Outbound, Building Performance and Trust | Guest: Joe Laskowski
Data first outbound that performs and protects. Joe Laskowski joins Christian to show how to build compliant outreach that still hits the number. They cover buyer and seller alignment, vendor proof of consent, DNC and STOP handling, AI in outreach, and launching tech quickly without creating risk. Guest: Joe Laskowski, CEO and Managing Partner, Saguaro Global ConsultingHost: Christian Montes Subscribe for monthly episodes on contact center growth and compliance.
September 18, 2025
Outbound Survival Guide: AI, Robocalls, and Real Compliance: Eric Troutman
AI is changing outbound fast. So are lawsuits. The “TCPA Czar” Eric Troutman joins Christian to unpack how to run outreach without getting burned. We cover the class action surge, AI-driven calling, robocalls, Do Not Call rules, quiet hours, wrong numbers, reassigned numbers, loyalty SMS pitfalls, and the culture shifts needed to make compliance stick. Practical plays to protect your brand and keep phones ringing for the right reasons. Guest: Eric J. Troutman, Founding partner of Troutman AminHost: Christian Montes, COO at NobelBiz Subscribe for monthly episodes on contact center growth and compliance.
August 20, 2025
Call Center Growth Strategy: From Agent to CRO with Mike McGuire
Mike McGuire, Chief Revenue Officer at NobelBiz, joins First Contact: Stories of the Call Center to share his incredible rise from teenage call center agent to industry leader shaping the future of CX.With decades of experience across fundraising, BPO operations, and technology, Mike opens up about the challenges of managing growth, balancing in-house and outsourced teams, and the real reasons why so many tech implementations fail. He also breaks down how AI is transforming contact centers today, where it still falls short, and what the future looks like for hybrid models of people, process, and automation.Beyond the business side, Mike shares his personal journey of health and resilience, including how Ironman training helped him overcome burnout and sharpen his leadership edge. This episode is packed with insights for contact center professionals, CX leaders, and executives looking to scale smarter, adopt new technology, and stay ahead in a rapidly evolving industry.
65 total episodes available
Recent guests on First Contact: Stories of the Call Center
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Phillip Bennett
Guest
Vern Fernandez
Guest
Steve Bederman
Guest
Deep-dive analytics for First Contact: Stories of the Call Center
Frequently asked questions
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- What is First Contact: Stories of the Call Center?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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