First Contact: Stories of the Call Center

Hosted by Christian Montes · NobelBiz Studios

5.0from 3 ratings

Books guestsus

38Podcast AuthorityScore out of 100 · How it is scored

65
Episodes: 3
Ratings: Weekly
Cadence: 2020
First episode

About First Contact: Stories of the Call Center

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.

Publisher: NobelBiz Studios
Category: business · technology
Language: en
Explicit: No
First episode: 16 Jan 2020
Latest episode: 22 Oct 2025

Apple Podcasts Website RSS feed

Latest episodes

65 episodes in the feed.

22 Oct 2025
Data-First Outbound, Building Performance and Trust | Guest: Joe Laskowski
Christian Montes interviews Joe Laskowski, CEO and Managing Partner at Saguaro Global Consulting, on building compliant and effective data-first outbound strategies.
18 Sept 2025
Outbound Survival Guide: AI, Robocalls, and Real Compliance: Eric Troutman
Christian Montes interviews TCPA Czar Eric J. Troutman on navigating AI, robocalls, and compliance to protect brands and ensure successful outbound outreach.
20 Aug 2025
Call Center Growth Strategy: From Agent to CRO with Mike McGuire
Chief Revenue Officer Mike McGuire shares his journey from agent to CRO, detailing growth strategies, AI's impact, and resilience for contact center leaders.

Who has been a guest on First Contact: Stories of the Call Center

Names identified in recent episode analyses. Showing up to five guests.

Joe Laskowski
Eric Troutman
Eric J Troutman
Mike McGuire
Amanda Pietrocola

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US): 5.0 / 5; 3 ratings

Podcast Authority Score: 38 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality: 44
Social presence: 0
YouTube: 0
Engagement: 81

Contact First Contact: Stories of the Call Center

Guest appearances: Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about First Contact: Stories of the Call Center

Who hosts First Contact: Stories of the Call Center?

Christian Montes host the show. Published by NobelBiz Studios.

How often do new episodes come out?

The show publishes weekly, based on its RSS feed.

Does First Contact: Stories of the Call Center take guests?

Yes. Guests have been identified in episode analyses.

Host of First Contact: Stories of the Call Center?

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