Fit For Duty

About Fit For Duty

Welcome to Fit For Duty, the podcast dedicated to providing occupational health professionals with valuable strategies and best practices. Empower yourself with the tools to make a positive impact on your practice, and on the employers and workers you serve.

Publisher

Larry Earl, MD

Category

business · education · health & fitness

Language

en

Explicit

No

First episode

26 Jan 2024

Latest episode

28 Oct 2024

Latest episodes

12 episodes in the feed.

1. 

   28 Oct 2024

   The Essentials of IMEs: A Conversation with Diana Kraemer

   In this comprehensive episode of 'Fit for Duty,' Dr. Larry Earl, president of the National Association of Occupational Health Professionals, hosts neurosurgeon Dr. Diana Kraemer to explore the critical role of Independent Medical Exams (IMEs) in the occupational health field. The discussion delves into the significance, process, and intricacies of IMEs, covering scenarios that necessitate these evaluations, and shedding light on the perspectives of healthcare professionals and employers. Key topics include ethical and legal considerations, the impact of biases, maintaining objectivity and impartiality, and effective communication in advancing patient cases. The episode also addresses the nuances of headache diagnoses, particularly migraine misdiagnosis, and evaluates emerging trends in technology such as AI and big data. Practical insights on diagnosis, treatment recommendations, and dispute resolution are provided, emphasizing state-specific regulations, Functional Capacity Evaluations (FCEs), and the importance of considering biopsychosocial aspects in patient treatment. Key topics include: 00:00 Introduction to Fit for Duty 00:54 Exploring Independent Medical Exams (IMEs) 01:56 Understanding the IME Process 10:44 Challenges and Ethical Considerations in IMEs 14:44 Addressing Bias and Legal Issues in IMEs 18:13 Common Challenges and Solutions in IMEs 20:50 Disagreeing Respectfully in Medical Opinions 21:58 Impact of IME Findings on Treatment Plans 22:51 Diagnosing and Managing Carpal Tunnel vs. Radiculopathy 23:27 Challenges in Returning to Work Post-Injury 25:38 Evaluating Risk, Capacity, and Tolerance 27:56 Writing Effective IME Reports 29:12 Addressing Disagreements in IME Results 31:02 Undiagnosed Migraines and Misdiagnosis Issues 34:00 Navigating Work Comp and Medical Care 38:04 Emerging Trends in IME Technology 40:32 Conclusion and Future Topics Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Video: https://youtu.be/eTKwCNrEDZI Meet With Me about the Market Analyzer: https://app.reclaim.ai/m/larry-naohp/occmed-market-analyzer Wait List for the Sales & Marketing course: https://hl.naohp.com/widget/form/t0gf3v2pgjYNfzCmQkoE Stop guessing, start strategizing. The NAOHP Benchmark Study report reveals key metrics to optimize your occ med practice. Click here to download: https://naohp.com/lp/benchmarking-report/ Join NAOHP membership: https://naohp.com/membership/ Occupational Medicine for Providers: https://naohp.com/courses/occupational-medicine-for-providers/

2. 

   23 Sept 2024

   Optimizing Sales and Marketing in Occupational Medicine: Roles, Budgets, and Training

   This episode of Fit for Duty dives into key aspects of sales and marketing within the occupational medicine sector. The discussion begins with housekeeping points before transitioning to a robust exploration of audience questions. Key topics include the division of sales roles into inside and outside positions, budgetary considerations, and the importance of incentives for achieving sales targets. The conversation further delves into sales and marketing alignment, training methodologies, and insights from panel members with real-world examples. The episode concludes by offering audience members the opportunity to explore new sales training courses and tools for market analysis. Key topics include: * Discussion on Sales Roles and Budgeting * Insights from Ira Pasternak * Sales and Marketing Strategies * Audience Interaction and Feedback * Budgeting for Sales and Marketing * Incentives and Bonuses * Training Sales Staff * Upcoming Courses and Resources Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Meet With Me about the Market Analyzer: https://app.reclaim.ai/m/larry-naohp/occmed-market-analyzer Wait List for the Sales & Marketing course: https://hl.naohp.com/widget/form/t0gf3v2pgjYNfzCmQkoE Stop guessing, start strategizing. The NAOHP Benchmark Study report reveals key metrics to optimize your occ med practice. Click here to download: https://naohp.com/lp/benchmarking-report/ Join NAOHP membership: https://naohp.com/membership/ Occupational Medicine for Providers: https://naohp.com/courses/occupational-medicine-for-providers/

3. 

   10 May 2024

   Post Offer Employment Testing

   In this episode of Fit for Duty, host Dr. Larry Earl, along with guest Dena Kirk, an occupational health expert, delve into the importance of post-offer employment testing (POET) for workplace safety and productivity. They discuss the difference between POET and pre-employment physicals, the relevance of essential job functions as defined by the ADA, and the variety of industries that benefit from POET. The episode covers the benefits of these tests in identifying potential musculoskeletal issues before employment, ensuring ADA compliance, and reducing the risk of workplace injuries. It also touches on the legal aspects and steps involved in implementing an effective POET program within companies, including data analysis, job site assessments, and the role of technology in future assessments. The discussion underlines the importance of engaging qualified professionals, such as physical and occupational therapists, in designing and conducting these evaluations to ensure workplace safety and compliance with legal standards. Key Topics: * Welcome to Fit for Duty: Unraveling Occupational Health * Spotlight on Dena Kirk: A Career in Occupational Medicine * Deep Dive into Post Offer Employment Testing (POET) * The Benefits and Implementation of POET * Navigating Legal Risks and ADA Compliance in POET * The Future of POET: Technology and Trends * Advice for Employers Considering POET Programs * Conclusion and Final Thoughts Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Watch the video version here: Here (https://youtu.be/aYHZyHxETP0) Don't let your competitors outsmart you. Gain an unfair advantage with NAOHP's Occmed Market Analyzer – your secret weapon for strategic growth. Click here to discover how. (https://naohp.com/lp/occmed-market-analyzer/) Stop guessing, start strategizing. The NAOHP Benchmark Study report reveals key metrics to optimize your occ med practice. Click here to download. (https://naohp.com/lp/benchmarking-report/) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

4. 

   26 Apr 2024

   Recruitment and Retention Strategies: A New Era of Swifties

   In this episode of Fit for Duty, host Dr. Larry Earl, president of the National Association of Occupational Health Professionals, is joined by Dena Kirk, an occupational therapist and director for Occupational Medicine and Outpatient Rehab Services at Southern Illinois Health, highlights effective recruitment and retention strategies in occupational medicine post-pandemic. They discuss the importance of understanding employee values beyond salary, adapting management styles for work-life balance, and fostering a positive organizational culture. The episode also covers innovative retention strategies, including flexible work hours and involving team members in decision-making processes, to build stronger, healthier, and more productive workplaces. Key Topics: * Welcome to Fit for Duty: Unveiling Occupational Health * Spotlight on Dena Kirk: A Journey in Occupational Medicine * Deep Dive into Recruitment and Retention Strategies * Exploring the New Era of Workplace Flexibility and Culture * Fostering Belonging and Adapting to Generational Shifts * Innovative Approaches to Employee Engagement and Retention * Closing Thoughts on Recruitment, Retention, and Workplace Culture Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Watch the video version here: Here (https://youtu.be/zqTIUxWFGAQ) Don't let your competitors outsmart you. Gain an unfair advantage with NAOHP's Occmed Market Analyzer – your secret weapon for strategic growth. Click here to discover how. (https://naohp.com/lp/occmed-market-analyzer/) Stop guessing, start strategizing. The NAOHP Benchmark Study report reveals key metrics to optimize your occ med practice. Click here to download. (https://naohp.com/lp/benchmarking-report/) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

5. 

   12 Apr 2024

   Delayed Recovery Part 2 - Risk Assessment & Interventions

   In this episode of Fit for Duty, Dr. Larry Earl hosts Dr. Diana Kramer to continue the discussion on delayed recovery in workers compensation cases, focusing on the biopsychosocial model. They explore its role in addressing the comprehensive health of workers beyond just the physical injury, emphasizing the importance of work in the healing process. Key concepts such as the 80-20 model, resilience, and the significance of a correct diagnosis are discussed, alongside the impact of mental and social factors on recovery. The conversation also highlights how technology can improve personalized treatment and the overall system. The episode further delves into practical strategies for early intervention, assessing and addressing social aspects impacting recovery, the physician’s role in navigating these challenges, and the significance of collaboration with workplaces. To wrap up, they discuss how big data and evidence-based medicine can advance the workers' compensation system to better manage delayed recovery, unnecessary disability, and high-risk payouts, aiming for a holistic approach to worker health and wellness. Key Topics: * Deep Dive into the Biopsychosocial Model * Exploring Key Concepts: Resiliency, Return to Work, and Diagnosis * Interventions and Strategies for Occupational Health * Addressing Social Aspects and Recovery in Occupational Health * Leveraging Technology and System Improvements for Better Outcomes * Concluding Thoughts on Occupational Health and Recovery Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Watch the video version here: Here (https://youtu.be/IavG-hVKEc4) Don't let your competitors outsmart you. Gain an unfair advantage with NAOHP's Occmed Market Analyzer – your secret weapon for strategic growth. Click here to discover how. (https://naohp.com/lp/occmed-market-analyzer/) Stop guessing, start strategizing. The NAOHP Benchmark Study report reveals key metrics to optimize your occ med practice. Click here to download. (https://naohp.com/lp/benchmarking-report/) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

6. 

   29 Mar 2024

   Beyond Band-Aids: Why Holistic Care Matters for Workplace Injury Recovery

   In this episode titled 'Beyond Band-Aids: Why Holistic Care Matters for Workplace Injury Recovery', guest Wamaitha Sullivan shares her journey into occupational medicine, highlighting her initial encounter with the field through her HR role at an oil factory, leading to a longstanding collaboration with Dr. Fletcher. Sullivan advocates for a holistic approach to treating workplace injuries, emphasizing the need to consider the full spectrum of an employee's life, including their emotional, social, and physical well-being, to ensure a comprehensive recovery. She discusses her transition from HR to becoming a clinical director at SafeWorks and the implementation of the biopsychosocial model in occupational health. Sullivan further explores strategies for creating a supportive work environment, addressing common misconceptions about workplace injuries, and the critical role mental health plays in recovery. The conversation sheds light on the importance of continuous assessment, modified duty programs, and the benefits of telehealth in supporting injured workers. Sullivan's insights underscore the significance of a supportive, inclusive work environment and proactive policies in enhancing employee well-being and productivity. Key Topics: * Journey into Occupational Medicine * The Importance of Holistic Care in Occupational Health * Addressing Mental Health and Workplace Support * Biopsychosocial Model and Comprehensive Care * Promoting Mental Health and Holistic Care in the Workplace * Common Misconceptions and Holistic Solutions * Creating a Supportive Work Environment * Identifying and Addressing Mental Health Risks * Navigating Workers' Compensation and Return to Work Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Watch the video version here: Here (https://youtu.be/LClF-9K00DA) Don't let your competitors outsmart you. Gain an unfair advantage with NAOHP's Occmed Market Analyzer – your secret weapon for strategic growth. Click here to discover how. (https://naohp.com/lp/occmed-market-analyzer/) Stop guessing, start strategizing. The NAOHP Benchmark Study report reveals key metrics to optimize your occ med practice. Click here to download. (https://naohp.com/lp/benchmarking-report/) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

7. 

   15 Mar 2024

   Financial Management of the Occupational Medicine Practice

   In this episode of Fit for Duty, host Dr. Larry Earl, president of the National Association of Occupational Health Professionals, and guest Keith Lavin, Director of Business Operations at Hackensack Meridian Health, delve into the financial hurdles facing occupational medicine practices. They discuss the increasing costs and shrinking revenues in healthcare, particularly in occupational medicine, studying pre and post-pandemic cost drivers like salaries and turnover rates. The conversation also covers financial management strategies, including cost containment, billing and coding innovations, and the importance of tracking key financial metrics. The episode highlights the role of technology and AI in enhancing service delivery, examines trends in workplace health services, and offers insights on starting and growing an occupational medicine practice amidst financial and operational challenges. Key Discussion points: 00:00 Welcome to Fit for Duty: Unraveling Occupational Health 01:07 Deep Dive into Financial Challenges in Occupational Medicine 02:14 Exploring Financial Hurdles and Solutions 06:38 Strategies for Financial Management and Growth 09:44 Innovations in Billing, Coding, and Revenue Optimization 14:14 Cost Effectiveness and Value-Based Care in Occupational Health 25:59 Expanding Services and Embracing Technology for Growth 31:57 Emerging Trends and Opportunities in Occupational Medicine 35:17 Advice for New Practitioners and Conclusion Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Watch the video version here: Here (https://youtu.be/Y78WBAlKyKM) Don't let your competitors outsmart you. Gain an unfair advantage with NAOHP's Occmed Market Analyzer – your secret weapon for strategic growth. Click here to discover how. (https://naohp.com/lp/occmed-market-analyzer/) Stop guessing, start strategizing. The NAOHP Benchmark Study report reveals key metrics to optimize your occ med practice. Click here to download. (https://naohp.com/lp/benchmarking-report/) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

8. 

   1 Mar 2024

   Fast Tracks to Recovery: Advanced PT Strategies for Early RTW in Workers' Comp Cases

   Fast Tracks to Recovery: Advanced PT Strategies for Early RTW in Workers' Comp Cases with Lucas Myers In this episode of Fit for Duty, Dr. Larry Earl, president of the National Association of Occupational Health Professionals, is joined by Lucas Myers, Senior Director at ATI Physical Therapy. They delve into the world of advanced physical therapy for occupational health. They discuss the use of work conditioning, an innovative method that combines standard physical rehabilitation with elements tailored to job-specific tasks, by simulating workplace scenarios as part of the therapy process. This approach provides a transformative bridge between recovering from injury and securing a safe and effective return to work. Myers also highlights the importance of effective communication between the therapist, physician, and injured worker. The possibility of customizing therapy sessions to resemble actual work situations is explored as well. The conversation also touches on the need for continuous learning, preventing work injuries, and the importance of advocacy for patients. Key Conversation Points: 00:06 Introduction to Fit for Duty Podcast 00:58 Exploring Advanced Physical Therapy Strategies 03:16 The Role of Physical Therapists in Occupational Health 06:44 Understanding Work Conditioning and Work Hardening 09:20 The Importance of Simulating Work Tasks in Therapy 10:26 Identifying Suitable Candidates for Advanced Therapy Techniques 20:40 Addressing Misconceptions and Challenges in Work Conditioning 29:44 The Future of Physical Therapy in Workers' Compensation 32:16 Conclusion and Wrap-up Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Book a Call with me to learn more about Physical Therapy and MSK Interventions Here (https://app.reclaim.ai/m/larry-naohp/physical-therapy-msk-interventions) Check out the video version of the podcast Here (https://youtu.be/3qIbGdWPiNA) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

9. 

   16 Feb 2024

   Navigating Occupational Health: Fitness for Duty Assessments

   In this episode of the Fit for Duty podcast, Dr. Larry Earl, president of the National Association of Occupational Health Professionals, talks with Dr. Manijeh Berenji, an expert in occupational medicine. They discuss the complexities of fitness for duty assessments, the impact of mental health conditions on workplace safety and productivity, the importance of confidentiality, and the ethical and legal considerations during these assessments. Dr. Berenji shares practical advice, real stories, and tips to ensure a safe and productive work environment. The episode also provides resources and strategies to stay informed about the latest occupational health practices. Key Discussion points: 00:06 Introduction to Fit For Duty Podcast 01:10 Guest Introduction: Dr. Manisha Berenji 02:54 Understanding Fitness for Duty Assessments 03:46 Addressing Mental Health in the Workplace 05:48 Dealing with Physical Limitations at Work 10:58 Balancing Privacy and Safety in Occupational Health 13:27 Evaluating Mental Health in Occupational Medicine 16:42 Accommodating Employees with Disabilities 23:19 Addressing Misconceptions about Fitness for Duty Exams 27:37 Success Stories in Occupational Health 38:04 Conclusion and Wrap-up Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! ODG - Here (https://www.mcg.com/odg/) MDGuidelines - Here (https://www.mdguidelines.com/) Job Accommodation Network - Here (https://askjan.org/) Join NAOHP membership - Click here (https://naohp.com/membership/) Occupational Medicine for Providers - Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

10. 

    26 Jan 2024

    Delayed Recovery: Identifying Risk Factors in Workers Comp Cases w/ Diana Kraemer of IAIME

    Navigating the Complexities of Delayed Recovery in Occupational Health: A Conversation with Dr. Diana Kramer In this episode of the Fit for Duty podcast, the host Dr. Larry Earl, President of the National Association of Occupational Health Professionals, discusses the concept of delayed recovery in occupational health with guest Dr. Diana Kramer of iaime.org (https://iaime.org). Dr. Kramer, an occupational medicine expert, neurosurgeon, and the President of the International Academy of Independent Medical Evaluators, shares her insights on the intricate layers of delayed recovery, addressing risk factors in workers' comp cases, utilizing the biopsychosocial approach over the limited biomedical model, and talking about medically unexplained physical symptoms. She also highlights methods to optimize recovery processes, reduce unnecessary disability risk, and the systemic barriers in healthcare and workers' comp systems. Consideration is given to the importance of education, appropriate care referral, and the significant role of industry engagement for effective approaches. Key Conversation Points: 00:06 Introduction to Fit for Duty Podcast 00:59 Understanding Delayed Recovery in Occupational Health 01:42 Guest Introduction: Dr. Diana Kramer 02:58 Decoding Delayed Recovery: A Conversation with Dr. Kramer 03:20 Understanding DFRUD: Delayed and Failed Recovery, and Unnecessary Disability 04:57 The Impact of Delayed Recovery on Patient's Treatment 09:59 The Difference Between Impairment and Disability 13:31 The Biopsychosocial Model of Recovery 18:50 Strategies and Interventions for Biopsychosocial Aspects of Recovery 22:26 Special Offer from the International Academy of Independent Medical Evaluators 22:49 Integrating Biopsychosocial Model Aspects into Clinical Practice 25:39 The Importance of Movement in Injury Recovery 26:43 Addressing Migraines and Headaches in the Workplace 27:25 The Role of Sleep, Diet, and Nutraceuticals in Health 29:33 Understanding Medically Unexplained Physical Symptoms 33:46 The Impact of Imaging Studies on Patient Perception 37:00 Addressing Systemic Barriers in Healthcare 41:32 Raising Awareness and Encouraging Cultural Shifts in Medical Settings 45:43 Closing Remarks and Future Discussions Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Check out the video version of the podcast at - https://www.youtube.com/@naohp-occhealth (https://www.youtube.com/@naohp-occhealth) PROMOTION: “Never-A-Member” first year Dues for IAIME at half price, $247.50 instead of $495. New Members receive our Core Competencies Study Guide, our Report Writing Handbook, and our 3-hour video course, “Introduction to IMEs. https://iaime.org/become-a-member-2/ (https://iaime.org/become-a-member-2/) Hill Criteria Article: Fedak KM, Bernal A, Capshaw ZA, Gross S. Applying the Bradford Hill criteria in the 21st century: how data integration has changed causal inference in molecular epidemiology. Emerg Themes Epidemiol. 2015 Sep 30;12:14. doi: 10.1186/s12982-015-0037-4. PMID: 26425136; PMCID: PMC4589117. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4589117/ (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4589117/) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: <a...

11. 

    26 Jan 2024

    The Big Four in Occupational Medicine: A Roadmap to a Fit and Productive Workplace

    The Big Four in Occupational Medicine: A Roadmap to a Fit and Productive Workplace In this episode of Fit for Duty, Dr. Larry Earl, president of the National Association of Occupational Health Professionals, probes into occupational health's crucial role in fostering a healthier, productive, and safe workplace. Joined by Dr. John Koehler, the discussion dives into 'The Big Four' in Occupational Medicine — metrics critical to employer service and enhancing occupational provider performance. Dr. Koehler shares his insights on lost time, unnecessary OSHA recordables, intuitive work restrictions, and first-comp phone calls. Additionally, they reflect on how 'OccDocOne,' an innovative web platform, is an indispensable tool in tackling Occupational Medicine's challenges, enriching learning for new providers, and scaling experienced doctors' expertise across multiple clinics. Key Conversation Points: 00:06 Introduction to Fit for Duty Podcast 00:58 The Importance of Occupational Health 01:17 The Big Four Metrics in Occupational Medicine 02:42 Dr. John Koehler's Journey in Occupational Medicine 04:17 The Role of OccDocOne in Occupational Medicine 04:59 Interview with Dr. John Koehler 11:58 The Evolution of Occupational Medicine 15:26 Understanding the Big Four Metrics 21:23 Understanding OSHA Recordables 21:41 The Importance of NSAID and Tylenol 21:48 Understanding Lost Time Restrictions 23:05 Intuitive Work Restrictions Explained 25:55 Improving Performance for the Big Four 26:33 The Impact of Unnecessary OSHA Recordables 27:42 The Importance of First Comp Phone Calls 27:52 Understanding Time Loss vs OSHA Recordables 28:28 The Effects of Deconditioning and Lack of Productivity 33:00 Common Pitfalls in Dealing with the Big Four 35:37 Introduction to OccDocOne 36:22 The Benefits of OccDocOne 39:14 Conclusion and Final Thoughts Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Check out the video version of the podcast at - https://www.youtube.com/@naohp-occhealth (https://www.youtube.com/@naohp-occhealth) Check out OccDoc One: Click here (https://www.occdocone.com/schedule-a-demo?utm_source=naohp&amp;utm_campaign=fitforduty) Join NAOHP membership: Click here (https://naohp.com/membership/) Occupational Medicine for Providers: Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

12. 

    26 Jan 2024

    Exceeding Expectations in Occupational Health: An Interview with Barbara Khozam

    Exceeding Expectations in Occupational Health: An Interview with Barbara Khozam In this episode of the 'Fit for Duty' podcast, host, Dr. Larry Earl, interviews customer service expert, Barbara Khozam, on strategies to improve customer service in occupational medicine. Discussions focus on challenges of balance between patient needs and employer expectations, ways to create positive patient experiences, best practices for employer communication, the importance of ongoing training for staff, and the utilization of technology for efficient workflows. Khozam also shares insights from her global professional experiences, demonstrating how empathy and regular recognition of employees contribute to maintaining high service standards even in a busy medical environment. The conversation concludes with some advice on dealing with mistakes and the importance of treating everyone kindly. Key Conversation Points: 00:06 Introduction to Fit for Duty Podcast 01:06 Exceeding Expectations in Occupational Medicine 01:35 Introducing Barbara Khozam: The Customer Service Magician 02:21 Communication Strategies for Occupational Medicine 02:39 Building Trust and Loyalty with Employer Clients 03:38 Effective Communication in Sensitive Work-Related Topics 05:52 Leveraging Technology for Better Customer Service 07:36 Building Stronger Relationships with Employers 11:07 The Role of Recognition in Customer Service 24:00 Balancing the Needs of Patients and Employers 26:39 Lessons from Volleyball: Teamwork and Customer Service 30:45 Conclusion: The Key to Exceeding Expectations in Occupational Medicine Thanks for tuning in to the Fit for Duty Podcast. Please help us by liking, rating, and subscribing to the channel. It really helps others find this show and benefit from its content. See you on the next one! Check out the video version of the podcast at - https://www.youtube.com/@naohp-occhealth (https://www.youtube.com/@naohp-occhealth) Customer Service Course: Here (https://naohp.com/creating-an-extraordinary-patient-experience/) Join NAOHP membership - Click here (https://naohp.com/membership/) Occupational Medicine for Providers - Click here (https://OccupationalMedicineforProviders:https://naohp.com/courses/occupational-medicine-for-providers/)

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Apple Podcasts (US)

5.0 / 5

3 ratings

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