We make work flow with ServiceNow. When work flows, people can do their work unimpeded, productive and without frustration.
But how do we do that? With our ServiceNow platform expertise and knowledge of business/industry processes. In this podcast, we share as much of our expertise with the world as we can, because we genuinly want to help organizations make work flow for EVERYONE.
www.plat4mation.com
S2E10 - How to Write Effective Project Requirements for Successful Delivery
Join us on this episode of Flow at Work as Emma Thomas interviews Brianna Culver, a key member of the Americas team and expert project manager. Brianna shares insights on writing clear, actionable requirements, leveraging the INVEST model, and using stakeholder analysis to improve project outcomes.
10 Oct 2024
S2E9 - Building a Scalable IT Strategy with ServiceNow
In this episode of Flow@Work, Emma Thomas welcomes ITSM expert Mike Simpson for a deep dive into optimizing Service Desk operations using ServiceNow.
Learn about Mike’s journey with ITSM, red flags to watch out for in service desk workflows, and the importance of improving customer satisfaction (CSAT) and automation.
5 Sept 2024
S2E8 - Ensuring successful NIS2 compliance
In this video we will discuss the outcomes of the Nis2 dashboards together with Raymond Bierens from the Connext2Trust Foundation and Edwin van de Heuvel from Tanium. Talking about the risks you can manage and the ones you can not, why data is the fuel for dashboards and why people should focus on high quality data to achieve a cyber resilient organization.
8 May 2024
S2E7 - Risk Management VS Compliance
Struggling to comply with NIS2 and DORA Directive?
Discover how to move beyond compliance and follow a proactive approach with our GRC expert Carel Jansen, Ph.D. researcher Raymond Bierens, and Edwin Van Den Heuvel from Tanium. Learn more about managing and balancing all your resources.
23 Nov 2023
S2E6 - All you need to know about starting your Digital Transformation journey
Discover the insightful magic behind digital transformation and learn why it’s the hottest topic in today’s business landscape. Join us for this in-depth journey offering practical and valuable tips to ensure your digital transformation journey is fun and rewarding in the long run.
5 Oct 2023
S2E5 - Creating lasting success with CMDB
Learn how to create lasting success with a healthy
CMDB. Understand what the critical success factors are to create a successful
organization to establish a CMDB that will get you ahead of the wave.
14 Sept 2023
S2E4 - Why do CMDB fails?
In this episode we will give you the answer for the question; Why do CMDB’s fail? We know that a vast majority of business have a broken CMDB. You will learn, why do they not worked like they expected to.
18 Aug 2023
S2E3 - Symptoms of an unhealthy CMDB
Understand the value of a healthy CMDB, because if you
don’t know what you have how can you manage it? In this episode we will explain
what signs and symptoms organizations could experience if they have an
unhealthy CMDB.
5 Aug 2022
S2E2 - How to transition to a new ServiceNow instance
When transitioning to a new ServiceNow instance for the reasons we discussed in talk #1, there’s only one approach that guarantees success. Hear expert Ruben explain this approach—based on People, Process & Technology—and his do’s and don’ts for each of these areas, including some valuable and very practical tips on People Management!
INSTANCE STRATEGY TALKS
In this series, our experts share our ServiceNow instance best practices to maximize the platform’s potential and ROI.
19 May 2022
S2E1 - Time for a new ServiceNow instance?
When ServiceNow upgrades become cumbersome, you’ve probably over-customized and it’s time for a new ServiceNow instance. But there are more red flags that tell you that ServiceNow is no longer giving you a competitive advantage.
In this episode, Digital Transformation Expert Ruben Koster points out all of these red flags, explains the benefits a new instance can bring and which transition scenarios there are.
INSTANCE STRATEGY TALKS
In this series, our experts share our ServiceNow instance best practices to maximize the platform’s potential and ROI.
17 Dec 2021
S1E9 - We make work Flow | Elmer de Valk
Welcome to our We make work Flow podcast series, where we interview inspiring Belgian business leaders about what Flow means to them and their business.
In this episode, we talk to Elmer de Valk, CEO of Plat4mation. Elmer has extensive experience in the IT sector. He started his career in 2006 at ING, worked for Capgemini and was a manager at Accenture before founding Plat4mation with Roel and Bas back in 2013.
Who would be better to give us insights about Flow, than our own CEO Elmer?! Welcome, Elmer!
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17 Dec 2021
S1E8 - We make work Flow | Martine Tempels
Welcome to our We make work Flow podcast series, where we interview inspiring Belgian business leaders about what Flow means to them and their business.
In this episode, we talk to Martine Tempels. Martine is Executive Vice President Telenet, IT Woman of the Year Award Winner, founder of CoderDojo Belgium and a committee member of STEM PLATFORM. The latter two initiatives focus on geting more young people excited about technology and STEM.
At Telenet, Martine managed to turn the B2B division’s profitability from almost nothing to a 550 million turnover. An impressive achievement! After being with Telenet for 12 years, she’s recently announced her departure. We’re very excited to talk to this powerwoman about her next step and vision on Flow. Welcome, Martine!
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16 Dec 2021
S1E7 - We make work Flow | Dries de Beul
Welcome to our We make work Flow podcast series, where we interview inspiring Belgian business leaders about what Flow means to them and their business.
In this episode, we talk to Dries de Beul. Dries is General Manager Solutions at Toshiba. He started his career as a Product Manager for TEC BELGIUM, worked for 10 years at Honda Access Belgium and started his career at Toshiba in 2007.
Dries knows a lot about Sales & Marketing and Retail, which helped him work his way to the top of a tech company. But, beneath all that he’s also a real family man. Welcome, Dries!
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16 Dec 2021
S1E6 - We make work Flow | Machiel den Dekker
Welcome to our We make work Flow podcast series, where we interview inspiring Belgian business leaders about what Flow means to them and their business.
In this episode, we talk to Machiel den Dekker. Machiel is Managing Director of AFAS Belgium, an ERP software company. He started his career at AFAS 15 years ago as a Consultant and has been with the company ever since. Or well, maybe he did kinda leave, because he left the Dutch office to set up a new office in Belgium.
Since Machiel’s office will be located next ours in Belgium by the end of 2021 and he’s a colleague in the IT branche, we’re curious about his experience and vision on Flow. Welcome, Machiel!
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15 Dec 2021
S1E5 - We make work Flow | Chris Wuytens
Welcome to our We make work Flow podcast series, where we interview inspiring Belgian business leaders about what Flow means to them and their business.
In this episode, we talk to Chris Wuytens. Chris is managing director of Acerta Consult. He started his career as a software engineer and soon worked his way up to several management positions in companies like TG Team Consult, Interface Consult and SD Workx. He also holds a mandate throughout different boards.
With his background in tech businesses and heart for human capital, we are very keen to have him here as part of our series about Flow! Welcome, Chris!
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13 Dec 2021
S1E4 - We make work Flow | Niels Mertens
Welcome to our We make work Flow podcast series, where we interview inspiring Belgian business leaders about what Flow means to them and their business.
In this episode, we talk to Niels Mertens. Niels is PhD and researcher at the KU Leuven Physical Activity, Sports & Health Research Group. His research focuses on shared leadership where he maps out the leadership structure in teams, allowing him to identify high-quality leaders.
Besides being a researcher, Niels is also a sports addict and a basketball coach. Listen to how he shares his insights about what flow means for athletes and leaders. Welcome, Niels!
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25 Nov 2021
S1E3 - We make work Flow | Erik Cuypers
Hear Stef Knaepkens, Managing Director Plat4mation BE, talk to Erik Cuypers, CIO of Maxeda DIY Group, about how important it is to create an environment that flows for himself and the business.
Eric experiences flow if he has the right work-life balance, is able to connect people with each other to reach a common goal and coach people. Mindfulness techniques and meditation help him stay in the flow in stressful periods. In business, he stimulates flow by empowering his people, meaning he always balances freedom against boundaries.
18 Nov 2021
S1E2 - We make work Flow | Marc Lambotte
Marc Lambotte is no stranger to the IT world. After an eight-year career as a primary school teacher, he made the switch to the IT sector, in which he since has built a remarkable career. He started as a consultant at Unisys in Belgium and worked his way into becoming their general manager. He furthered his career at Arogia, where he became CEO. Seven years later, in 2021, he decided to return to his very first passion, being teaching.
Today, he is managing partner of Purusha – a company that quite literally helps people get back ‘into the flow’, be it through yoga, reiki or storytelling. Marc takes it upon himself to help others communicate better using a variety of technical tools.
4 Nov 2021
S1E1 - We make work Flow | Chantal Smedts
Hear Stef Knaepkens, Director Plat4mation BE, talk to Chantal Smedts, co-owner of Qlick Coaching & Training for SMB leaders and their teams. Chantal is a real entrepreneur, a Master Certified Coach and mainly engaged in high-level coaching supporting business leaders and their teams to reach their full potential on both a professional and personal level. Hear them chat about what flow means to her, how she makes sure people can work in a flow state of mind and how important flow is for a team.
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