Delivering an exceptional customer experience is hard. Developing and leading high-performing teams while mastering human-centered experiences is even harder. In each episode of HX Superheroes, we take a deeper look into the battles in customer experience, research and beyond.
Join Kyle Ferguson, Forsta Chief Executive Officer, as he recruits executives, investors, media and leaders in the vanguard of the business world, to find out how focusing on human experience transcends silos in any and all business.
HX SUPERHEROES PODCAST Episode 08: Sven Gierlinger | Northwell Health Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Can a patient transform the healthcare industry? When it comes to healthcare, the patient experience goes beyond just the physical. Sven Gierlinger, Chief Experience Officer at Northwell Health, is the vanguard of change in patient experience at Northwell Health, New York’s largest healthcare provider. In conversation with Forsta CEO Kyle Ferguson, Sven reveals how his personal experience as a patient, and some learnings from his time in hospitality have inspired him to redefine the healthcare experiences at Northwell. For both arenas, it’s the human experience that matters. From responding to feedback, to championing a revolution […]
13 Jul 2023
Episode 07: Paul Abbott | Amex Global Business Travel
HX SUPERHEROES PODCAST Episode 07: Paul Abbott | Amex Global Business Travel Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Navigating business turbulence: Amex GBT’s journey of transformation Picture this: You have just taken on the role of CEO at the world’s largest […]
15 Jun 2023
Episode 06: John Sills | The Foundation
HX SUPERHEROES PODCAST Episode 06: John Sills | The Foundation Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Rediscovering the human element: Restoring authenticity in customer experience CX myth-buster, ardent HX enthusiast, and Managing Partner at The Foundation – John Sills, is more […]
26 May 2023
Episode 05: Sean Albertson | Charles Schwab
HX SUPERHEROES PODCAST Episode 05: Sean Albertson | Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Activating CX culture: How Charles Schwab brought client-first focus to the entire organization Sean Albertson, Head of Client Experiment Measurements and Analytics at Charles Schwab, […]
27 Apr 2023
Episode 04: Jaclyn von Oven | Best Buy
HX SUPERHEROES PODCAST Episode 04: Jaclyn von Oven | Best Buy Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Reinventing with purpose: The power of reimagining customer experiences at Best Buy In our latest HX Superheroes episode, we had the pleasure of hosting […]
6 Apr 2023
Episode 03: Dilip Bhatia | Lenovo
HX SUPERHEROES PODCAST Episode 03: Dilip Bhatia | Lenovo Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. How to build a customer-centric business culture Dilip Bhatia is the Chief Customer Experience Officer and Vice President of User and Customer Experience at Lenovo. In […]
24 Feb 2023
Episode 02: Peter Fader | Wharton School of Business
FORSTA HX SUPERHEROES Episode 02: Peter Fader | Wharton School of Business Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. The patterns behind the person: Why leaders need to know their best (and worst) customers In our 2nd episode, we talk to Dr. […]
17 Nov 2022
Episode 01: Pete Zippelius | Leonard Green & Partners
FORSTA HX SUPERHEROES Episode 01: Pete Zippelius | Leonard Green & Partners Pete Zippelius has spent his career making good decisions, even when the path has been unclear. After a long career in investment banking with a healthcare focus, Pete joined leading private equity firm Leonard Green & Partners in 2018. With Kyle Ferguson, CEO of […]
1 Nov 2022
Welcome to HX Superheroes
FORSTA HX SUPERHEROES Welcome to HX Superheroes Delivering an exceptional customer experience is hard. Developing and leading high-performing teams while mastering human-centered experiences is even harder. In each episode of HX Superheroes, we take a deeper look into the battles in customer experience, research and beyond. Join Kyle Ferguson, Forsta Chief Executive Officer, as he recruits […]
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