The Forward podcast series features conversations with the people moving commerce and financial services forward during extraordinary times. Forward is hosted by Jason Henrichs, Founder and Managing Director, FinTech Forge.
Millions are spent on financial literacy programs annually, often with no measurable impact on financial outcomes. Meanwhile, people report high levels of stress about their financial health. Tanya Van Court, founder and CEO of Goalsetter, says there's a better way. Tune in to hear the former Nickelodeon executive discuss how Goalsetter makes learning about money entertaining and why fintechs like hers are natural allies in helping financial institutions and merchants tap into their customers' needs for new digital services.
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19 Nov 2021
Blurring the Line Between Fintechs and Financial Institutions
Fueled by open banking, the intersection of fintechs and financial institutions continues to transform the delivery of differentiated, convenient and personalized experiences. In a recent conversation, David McIninch discusses how the evolution is changing how people move and manage money while providing growing opportunities for financial institutions.
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8 Nov 2021
Saluting and Supporting Veterans in the Workplace
Businesses play an outsized role in helping veterans and their families transition to post-service lives. In a recent conversation, Misty Fox from the Syracuse University Institute for Veterans and Military Families (IVMF) and Meg Hendricks from Fiserv discuss how hiring qualified veterans and helping veteran entrepreneurs through initiatives such as supplier diversity can be good for business. Fiserv recently announced an extension of its long-standing partnership with IVMF to help fund veteran and military spouse entrepreneurship programs and initiatives.
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29 Oct 2021
Digital, Data and the New Payments Landscape
Profound changes to financial and payments ecosystems are underway, underscored by the rapid rise of cryptocurrencies and continued acceleration of digital innovation. In this episode, Byron Vielehr, Chief Digital and Data Officer, Fiserv, discusses the transforming landscape, including the growing importance and implications of stablecoins for financial institutions and businesses.
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15 Sept 2021
Realizing the Benefits of RPA: One Bank’s Journey
Robotic Process Automation (RPA) is a rapidly advancing technology for automating repetitive tasks through code that emulates human actions. RPA is on a rocket-ride of adoption, accelerated by both the pandemic and the ongoing need to work faster and more efficiently. In this episode, Jami DeHaven of First Foundation Bank discusses their journey to tap into RPA through partnership with Fiserv.
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29 Jul 2021
Getting Communities Back2Business
As businesses continue their recovery from the financial impacts of the pandemic, Fiserv is helping Black- and minority-owned businesses in the hardest hit communities get Back2Business. Along with financial assistance, our Back2Business program (https://urldefense.com/v3/__http:/links.mkt030.com/els/v2/ameeQvLewEs4/ZjI1bjVkWm9ESzdCS0Vpck1tUE85WHVIN1dDV0VONTZwZUNBalgvYnVNNFRGTUt3N1JUS0RYeExIT0wzSjlTSzFhVzIzdmRYWDU1S0d4QUw2QjZwN1FmdXpSYWdpRXVYSFJ0ZFJza1ArWE09S0/__;!!P9vvK-4S!2S0h0BOYYNSH_FD6dnh4ZtbnIW0wRPHYkKpVzeUx9nEUh0VymUbAFfuSqPlF7BAcBuQ$) provides leading business management solutions from Clover®, small business consulting from our Fiserv experts, strategic partnerships and community engagement.
Hear the full podcast as Leslie Pearce, SVP of Inside Sales and Back2Business champion at Fiserv, discusses the focus on reaching these communities through relationship building, financial education and a passion for service.
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1 Jul 2021
Back in the Game: How Fintech Innovation is Redefining the Fan Experience
COVID-19 forced sports venues to rework traditional food and beverage models to focus on contactless, self-service experiences from ordering through pickup. This ongoing transformation is being enabled by digital payments technology that is replacing cash, card swipes, and long lines, with in-app ordering from your seat, digitized receipts, and touchless fulfillment at stadiums across the country.
In this episode, Geoff Johnson and Jason Henrichs discuss how in-stadium fan experiences have evolved to incorporate the digital payment interactions today’s consumer is demanding, and the challenges stadium operators are incurring along the way.
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31 Mar 2021
The Power and Promise of Open Banking
In this episode, Virginia Heyburn, Vice President of Strategy and Business Development at Fiserv, and Jason Hendrichs, founder of FinTech Forge, discuss both the promise and the real-world implications of open banking in a rapidly evolving landscape.
15 Mar 2021
People are at the Heart of Digital Transformation
Whether it's driving internal change or delivering new embedded finance innovations to consumers, digital technologies are transforming our lives and work. In this episode, Whitney Stewart Russell shares why people are the heart of digital transformation and what it means for the future of consumer financial services and leading people.
16 Feb 2021
Getting Real-Time Payments Right
COVID-19 has accelerated consumers’ use of real-time payments, particularly for person-to-person transactions. In this episode, Howie Wu, Head of Consumer Digital Banking Strategy, Enterprise Mobile Services & Money Movement at First Republic Bank and Tim Ruhe, VP, Real-Time Payments at Fiserv, discuss demand for secure, convenient real-time payments before, during and post-pandemic. Learn about First Republic’s “move forward, move fast” strategy to balance risk with the expectations of a high net worth client base as they rolled out Zelle® just as the pandemic was taking hold.
17 Nov 2020
How Cybercriminals Are Exploiting the Pandemic – And What to Do About it
Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds. Guests: Pete Cavicchia, Senior Vice President, Global General Services, Fiserv; Jim Penrose, Chief Operating Officer, BlueVoyant
26 Oct 2020
Need for Better, Faster Decisions Driving Data Analytics Maturity
COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times. Guests: Danny Baker, Vice President, Market Strategy, Financial and Risk Management Solutions, Fiserv
11 Aug 2020
PPP Lending Transforms Community Institutions into Financial First Responders
Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic. Guests: David McIninch, SVP, Strategy, Marketing and Product Management, Fiserv; Michael Zagorski, Credit Officer, Belmont Bank & Trust
11 Aug 2020
COVID-19 Puts Business Continuity Plans into Action for Citizens Bank
Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis. Guests: Julie Signorille-Browne, Chief Operating Officer, Consumer Business, Citizens Bank; Matt Wilcox, Senior Vice President, Marketing Strategy and Innovation, Fiserv
14 Jul 2020
Pandemic Highlights the Importance of Compassion in Customer Communications
Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model. Guests: Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company; Annette Franz, CEO, CX Journey Inc.
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