A weekly podcast featuring some of the leading community managers and industry professionals from across the video game industry. We touch on issues of interest to anyone managing a community, social media, or other customer facing channels. Anyone who has ever wondered what a community manager does, and why, should put this podcast on their playlist.
We talk Game Design with Ziba Scott- Owner of PopCannibal- and Amor Estandian - Senior Game Designer at Pipeworks Studios.
Topics include:
What do designers do?
Working with Licensed IPs vs Your own IP
Dealing with community expectations.
Controlling Budgets
Guests:
Zib Scott
Amor Estandian
Hosts
Katie Postma
Rick Heaton
Other links:
Crossing the Streams Podcast by Amor
Kind Words by PopCannibal
Block Pooper by PopCannibal
31 May 2022
S3: E3: Social Media for AAA vs Indie Games. Key tactics and strategy differences.
Boka Agboje shares his thoughts on the differences between Triple A and Indie game social media strategies.
Topics include:
Humanizing your brand.
Growth vs Engagement: Size matters, until it doesn't.
Corporate Responsibility.
Follow our Guests and Hosts on Twitter
Guests:
Boka Agboje
Hosts
Katie Postma
Rick Heaton
Other links:
Bromance Podcast: Rom Com Reviews (https://anchor.fm/bromancepod) by Boka Agbodje & Garret Balliett
20 May 2022
S3: E2: Writing for Games Part One
Guests Amy Noel Green (That Dragon Cancer) and Nicole Hamlett (Writer for interactive story games) join us to discuss writing for games. Topics include:
How being Neurodivergent can present challenges, but can also be a superpower.
Writing for established IPs vs creating your own worlds.
Are you a "shower or a grower"
Women in Gaming
About our Guests:
Amy Noel Green on Twitter: https://twitter.com/amynoelgreen
Nicole Hamlett on Twitter: https://twitter.com/superwonderfrog
Other links:
Nicole's Books on Amazon
Numinous Games (https://twitter.com/Numinous_Games)
That Dragon Cancer (https://www.thatdragoncancer.com/)
Area Man Lives (https://areamanlives.com/)
9 May 2022
S3: E1: Back to normal(ish). Are we doing things right?
After more than two years of remote working and cancelled shows due to the global pandemic, what's the right path forward?
How do we protect employees, customers, fans, and each other as we try to get back to a new normal(ish)?
Linda Carlson, Director, Customer Experience at ModSquad joins hosts Rick and Katie for the hour.
29 May 2019
S2: Episode 2 - Live Service Games
S2: Episode 2: "Live Service Games require a Different Approach"
Special gues Richard Weil, SVP, Global Operations at ModSquad joins Rick and Katie to discuss how and why running a live service game changes everything about how you engage with your community. From social strategy to revenue models, it all changes.
15 Feb 2019
S2: Episode 1 - Happy Fun Times: If you can't find them, make them!
We're back, baby! Join hosts Rick Heaton and Katie Postma as we kick off Season 2!
S2: Episode 1: "Happy Fun Times: If you can't find them, make them!" Our special guest is Jacob Burgess, Community and Influencer Relationship Manager at Ysbryd Games.
12 Feb 2019
Episode 9: Remembering the legendary Stan Lee.
Rick and Katie remember Stan Lee and how he changed our lives. With special guests Stephen Reid and Victor Wachter, and bonus material from Ron Meiners and Eric Campbell.
3 Aug 2018
Episode 8: How to Change Companies with Style!
Changing companies is an inevitability in any industry. In the games industry it can happen for a host of reasons, both voluntary and involuntary. The trick is knowing how to change companies in style without burning bridges and leaving a lasting positive impression.
Mathew Anderson (Senior Community Manager, KingsIsle Entertainment) joins hosts Rick Heaton (Director, Community Activation at YellowPike Media) and Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) to talk about the best strategies for leaving one company for another. Even when leaving wasn't your idea.
31 Jul 2018
Episode 7: There's No Crying in Community Management!
Community Managers often feel like they have to be 'on' 24/7/365. This can lead to the rapid onset of Burnout. How you manage your work/life balance is vital for your success and well being.
Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) discuss burnout, its signs, and how to handle it with the amazing David Bass.
20 Jul 2018
Episode 6: Build-A-Troll Workshop - When and how to shut it down.
Don't feed the trolls has long been a mantra of Community managers, but is it the right one? Has a policy of ignoring negative behavior allowed it to flourish?
Join Nicole Hamlett (Staff Writer, Crazy Maple Studio), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we talk about how and when to shut down negative behavior.
13 Jul 2018
Episode 5: Hiring Trends: CM vs SM
Are you a Community Manager or a Social Media Manager? Both? Are they different disciplines or the same? Which is more likely to get you hired in the ever-changing jobs landscape?
Join Stephen Reid (Editor in Chief, HTC Viveport) Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media). Originally recorded Friday, July 13, 2018.
9 Jul 2018
Episode 4: Keep Calm and let the Community Manager Handle it.
Sometimes engagement happens when and where it should. Sometimes not so much. Having a solid engagement policy for all employees and making sure they understand and use it is vital. Making sure everyone knows how and when to escalate to the Community Team even more so.
Join Linda Carlson (Director of Global Community, Trion Worlds), Katie Postma(Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we take on this very topical subject.
29 Jun 2018
Episode 3 - Political Discussions in Your Community
How does our highly charged political environment affect your community discussions. How and when to let high risk and highly emotional discussions take place.
Join us as Troy Hewitt (Director of communications at uGen. Currently working on Q.U.I.R.K.), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) share their views on this sensitive topic.
28 Jun 2018
Episode 2: The evolution of Community Management
Join us as we talk with Sanya Weathers, Director of Communications for Citadel Studios about the past, present, and future of community management.
23 May 2018
Episode 1: Everything’s on fire!
Whatever can go wrong will go wrong. Especially at 5pm on a Friday. What do you do when that ‘hotfix’ becomes a five-alarm fire and no one is answering their phones. Join us as, Rick Heaton (Director of Community Activation, YellowPike Media), Katie Postma (Community Manager, Stoic) Alex Engel (Former Product Manager, Disruptor Beam) share their experiences and advice for dealing with the inevitable and keeping your community informed and on your side during unexpected down times.
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