From the Darkhorse's Mouth
Claim This Podcastby Darkhorse Insurance Brokers
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Podcast Overview
<p>From the Darkhorse's Mouth" shares the inspiring journey of Dan Garzella, founder of Darkhorse Insurance Services. Starting as a Farmers Insurance agent at 23, Dan rose to the top 0.5% of agents before launching Darkhorse to empower others to build independent brokerages. This podcast explores overcoming industry challenges, fostering strategic carrier relationships, and leveraging expert mentorship. Tune in for insights on breaking traditional models and creating a legacy on your own terms.</p>
Language
🇺🇲
Publishing Since
1/6/2025
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Recent Episodes
June 1, 2026
Episode 18 - RemX by EmployBridge - The Future of Work Starts With Talent
Host Carly Garzella interviews RemX by EmployBridge's Michelle Crotty and Christina Johnson about evolving workforce strategies and building talent pipelines in today's dynamic labor market.
May 4, 2026
Episode 17 - Better Together - The Big I Way
<p>In Episode 17 of <strong>From The Darkhorse's Mouth</strong>, titled "Better Together," <strong>Dan and Carly Garzella</strong> are joined by Clebe Best, Vice President of Membership Development and Engagement of IIABAZ.</p><p>In this episode, Dan and Carly explore why independent agencies in Arizona should be actively engaged with IIABAZ—and what they may be missing when they are not. The conversation looks at the Big I’s role in supporting Arizona agents through advocacy, education, E&O resources, market access, events, networking, and strategic guidance.</p><p>The episode begins by unpacking what IIABAZ actually does day to day for independent agencies, especially smaller and mid-sized firms that benefit from having a stronger infrastructure layer behind them. From there, the discussion moves into advocacy, including the behind-the-scenes work that helps protect the independent agency distribution system and translate complex regulatory changes into practical guidance for agency owners.</p><p>Dan and Carly also explore how education and talent development can become a competitive advantage, not just a compliance requirement. CE courses, licensing support, producer development, and leadership tracks all play a role in helping agencies strengthen teams, improve retention, and prepare the next generation of owners.</p><p>The conversation then turns to E&O support, documentation discipline, coverage conversations, and the operational habits that help agencies reduce risk. The episode also highlights the value of IIABAZ events and the annual convention as opportunities for education, carrier access, peer networking, and exposure to emerging trends.</p><p>Finally, the episode digs into the Alliance program as a major growth tool for agencies that need better carrier access without giving up independence. It also frames IIABAZ as a sounding board for agency owners facing major decisions around hiring, perpetuation, technology, carrier strategy, M&A, and growth.</p><p><strong>💬 Have questions?</strong> Email us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:Podcast@darkhorseinsurance.com">podcast@darkhorseinsurance.com</a></p><p>🔔 Don’t forget to like & subscribe to stay updated with future episodes.</p>
April 6, 2026
Episode 16 - Boom Goes the Dynamite - Blowing Up Service Bottlenecks
<p>In Episode 16 of <strong>From The Darkhorse's Mouth</strong>, titled "Boom Goes the Dynamite," <strong>Dan and Carly Garzella</strong> are joined by Norm Hudson, Co-Founder and CEO of Staff Boom.</p><p>In this episode, Dan and Carly explore how insurance-focused outsourcing can help agencies and other firms solve staffing pressure, improve operational efficiency, and create more room for growth. Rather than discussing outsourcing as a generic virtual assistant solution, they focus on how Staff Boom builds dedicated teams trained specifically for insurance workflows and client service demands.</p><p>The conversation covers where outsourcing can make the biggest impact, from inbound customer support and back-office processing to claims intake, renewal work, endorsements, and other repetitive but essential operational tasks. Dan and Carly also unpack the strategic role of unlicensed support partners, showing how agencies can shift mechanical and administrative work away from licensed staff so those team members can stay focused on client relationships, sales, and revenue-generating responsibilities.</p><p>They also discuss what makes this model different from traditional outsourcing options, including the importance of tailored onboarding, process documentation, brand alignment, supervised implementation, and measurable performance standards. The episode ultimately frames outsourcing as more than a cost decision. When done well, it becomes a way to expand capacity, improve service consistency, and build a more scalable insurance operation.</p><p><strong>💬 Have questions?</strong> Email us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:Podcast@darkhorseinsurance.com">podcast@darkhorseinsurance.com</a></p><p>🔔 Don’t forget to like & subscribe to stay updated with future episodes.</p>
18 total episodes available with 7 transcripts
Recent guests on From the Darkhorse's Mouth
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Michelle Crotty
Guest
Christina Johnson
Guest
Kimiko Donahue
Guest
Adam Casinelli
Guest
Dan Garzella
Guest
Carly Garzella
Guest
Steven Harris
Guest
Carey Martin
Guest
Matt Godek
Guest
Jessica Loomis
Guest
Travis Schenck
Guest
Kristen Geer
Guest
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- What is From the Darkhorse's Mouth?
<p>From the Darkhorse's Mouth" shares the inspiring journey of Dan Garzella, founder of Darkhorse Insurance Services. Starting as a Farmers Insurance agent at 23, Dan rose to the top 0.5% of agents before launching Darkhorse to empower others to build independent brokerages. This podcast explores overcoming industry challenges, fostering strategic carrier relationships, and leveraging expert mentorship. Tune in for insights on breaking traditional models and creating a legacy on your own terms.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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