About From Transactions to Trust: A Financial Services Podcast
From Transactions to Trust is CGI’s financial services podcast for banking, capital markets and insurance leaders navigating AI, digital transformation, operational resilience, regulatory technology and measurable ROI. Each episode features CGI experts and industry practitioners discussing how financial institutions can modernize legacy systems, build trust, improve customer journeys and prepare for emerging technologies such as agentic AI and quantum computing. Subscribe for practical, executive-level insights on the future of financial services.
The next era of payments: Digital assets, orchestration and cross-border innovation
Rédaction What will digital assets, stablecoins and tokenized money mean for the future of payments and banking? In Part 2 of this two-part series, Andy Schmidt, CGI’s Global Industry Lead for Banking, speaks with Sean Devaney, CGI’s Payments Market Strategy Lead, about how financial institutions can prepare for changing payment models. They explore the practical differences between stablecoins, tokenized deposits and central bank digital currencies, as well as why cross-border payments rem...
8 Sept 2026
AI and the future of claims: From efficiency to customer value
CGI From transactions to trust - listen to our latest podcast offering clear, forward-looking perspectives on what’s next for the industry
4 Sept 2026
Payments reimagined: How AI, real-time payments and open banking are reshaping banking
How are AI, real-time payments and ISO 20022 transforming banking? In this episode of From Transactions to Trust, Andy Schmidt sits down with CGI payments expert Sean Devaney to explore the future of payments. Learn how real-time payments, open banking, embedded finance and AI are reshaping payment operations, fraud detection, customer experience, liquidity management and treasury services. Discover why payments have become a board-level priority, how banks can govern AI responsibly, an...
15 Jun 2026
Stablecoins and tokenized deposits: Rethinking the future of trusted money movement
Stablecoins and tokenized deposits are reshaping the conversation around the future of money movement, but what does real-world adoption actually look like for banks, businesses and regulators? In this episode of From Transactions to Trust, Andy Schmidt, CGI’s Global Industry Lead for Banking, speaks with David Hooper, lead of CGI’s Canadian Open Banking and Payments Center of Excellence, about the practical use cases, limitations and opportunities behind digital money. They explore why stabl...
11 May 2026
The race to real-time: Redesigning the banking customer journey
Banks are racing to deliver real-time, frictionless customer experiences. But true banking transformation requires more than adding digital tools or AI. In this episode of CGI’s Transactions to Trust podcast, Andy Schmidt and Satu Kiiski explore how banks can redesign end-to-end customer journeys to meet rising expectations for instant, seamless financial services. They discuss open banking, embedded finance, legacy modernization, data quality, AI ROI, digital onboarding and customer journey ...
4 May 2026
Responsible AI in insurance: Trust, accountability and resilience in a changing landscape
Responsible AI in insurance: Trust, accountability and resilience in a changing landscape Early AI adoption in the insurance industry focused on efficiency, automation and cost reduction. But as AI becomes more deeply embedded in decision-making, from claims processing to customer engagement, the conversation is shifting. Speed alone is no longer the differentiator. Trust is. In this episode of From Transactions to Trust, Thomas Rauschen and Tom Infante explore how insurers can design, deploy...
17 Apr 2026
The agentic bank: Why AI is shifting the conversation from efficiency to accountability
In this episode of CGI's "From Transactions to Trust," we move beyond the hype of AI in banking to discuss what really matters: accountability and revenue. While AI has long been seen as a tool for efficiency, the rise of "agentic AI" is changing the game. These intelligent, semi-autonomous systems are not just optimizing processes—they are making decisions, generating revenue, and forcing a conversation about accountability. Join our experts, Frederic Miskawi (Vice-President, Global Applied ...
8 Apr 2026
The intelligent insurer: Moving beyond legacy constraints with AI-driven modernization
We unpack why AI value in insurance stalls when organisations treat legacy as a technology problem instead of a foundation problem across data, process and mindset. We map a practical path from quick efficiency wins to intelligence-driven modernisation that actually changes decisions and operating models. • legacy as systems plus operating model plus mindset • avoiding the trap of layering AI over old processes • efficiency-driven AI wins in underwriting document handling&nb...
23 Mar 2026
The agentic bank: Moving AI from a tool to a revenue driver
Is your bank prepared for the next wave of AI? For years, artificial intelligence has delivered incremental gains, but a fundamental shift is now underway. With the rise of agentic AI, this technology is moving beyond simple assistance to become an autonomous actor capable of driving real business outcomes, transforming cost centers into revenue engines, and accelerating legacy modernization. In this episode of CGI’s “From Transactions to Trust,” host Frederic Miskawi and CGI AI expert Gabby ...
8 Mar 2026
The Quantum leap: What financial institutions must do now to prepare
Are you ready for the quantum leap in finance? In this episode, host Maida Zahid and Curtis Nybo, Director of AI and Quantum at CGI, demystify quantum computing and its profound impact on financial services. Discover how this revolutionary technology will accelerate portfolio performance, enhance risk insight, and combat fraud. Learn about the urgent need for post-quantum cryptography to protect long-term data security and the practical steps your institution can take today to prepare for the...
26 Feb 2026
AI in insurance: Evolution or revolution?
We weigh evolution versus revolution for AI in insurance and lay out a practical path from pilots to platform. We share a four-lens framework, confront hype fatigue, and map how leaders turn efficiency into intelligence and scale with coherence. • AI framed into four practical lenses • survey signals on digital confidence and AI strategy gaps • point solutions versus operating model redesign • efficiency gains balanced with decision intelligence • friction points beyond legacy and data quali...
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