by Amy Drewery
Welcome to Front Desk Goddess Diaries, where we show you how to work smarter, not harder because busyness does not equal profitability! Join our conversations where we hope to decrease stress, help you take more time off and have more fun! Front Desk Goddess Diaries is a component of Brady Group LLC led by Dr. Chris Brady.
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Publishing Since
11/17/2020
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March 27, 2026
<p>What if the biggest thing hurting your case acceptance… isn’t your fees, your patients, or even insurance itself—but the language you’re using every day?</p><p>In this episode, we break down a truth most dental teams have never been taught: Insurance companies didn’t create “networks” to help patients—they created them to control behavior.</p><p>And without realizing it, dental teams everywhere are reinforcing that control.</p><p>We’re diving into:</p><ul><li>Why phrases like “in-network” and “out-of-network” are more harmful than helpful</li><li>What patients actually hear when you mention insurance</li><li>The psychology behind why 90% of PPO patients stay in-network (even when they don’t have to)</li><li>How insurance companies subtly position themselves between you and your patient</li><li>Simple shifts in wording that can completely change patient perception and case acceptance</li></ul><p>This isn’t about misleading patients—it’s about correcting the confusion insurance companies created.</p><p>If you’ve ever felt like patients are making decisions based on their plan instead of their health… this episode will change how you communicate forever.</p><p>RESOURCES:</p><p><a href="https://docs.google.com/document/d/1NkidyLZeYUHjvVGkJN_1l49WukGzQbrl-6a5jwZJdBY/edit?usp=sharing" target="_blank" rel="noopener noreferer"><strong>Whose Insurance is it, anyway?</strong></a></p><p><a href="https://docs.google.com/document/d/150WOYzLfnyd4fF_Hrx_KsAOk-oZsnYzh/edit?usp=sharing&ouid=111944828744053124280&rtpof=true&sd=true"><strong>Top 10 Ways to respond to, ‘What does my insurance cover?’</strong></a></p><p><a href="https://docs.google.com/document/d/1z19xxs1n4t1i2BiQxlJecMb2mpr2sKWx/edit?usp=sharing&ouid=111944828744053124280&rtpof=true&sd=true"><strong>How to handle the ‘I’ word</strong></a></p><p><a href="https://docs.google.com/document/d/1EeWYbsbVUhp-avD-0q8AlbWup2cGvIRbv8Y4QxzRAoc/edit?usp=sharing"><strong>Do we need to ‘warn’ new patients that we’re out of network?</strong></a></p><p><a href="https://docs.google.com/document/d/1NkidyLZeYUHjvVGkJN_1l49WukGzQbrl-6a5jwZJdBY/edit?usp=sharing"><strong>The Answer is Never No</strong></a></p><p><br></p><p>📅 Upcoming Events Want to connect in person? Mark your calendar for these opportunities to grow with us:</p><ul><li><p>April 22-24, 2026 – <a href="https://www.canva.com/design/DAFb3moyNGk/VPV_ePZmfRL38X5L_srZvA/view?utm_content=DAFb3moyNGk&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h4ad3a35051" target="_blank" rel="noopener noreferer"><u>Mission Possible Case-Acceptance Super-Conference</u> </a>- Dallas, TX</p></li></ul><ul><li><p>November 4-6, 2026: <u></u><a href="https://www.canva.com/design/DAFb3moyNGk/VPV_ePZmfRL38X5L_srZvA/view?utm_content=DAFb3moyNGk&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h4ad3a35051" target="_blank" rel="noopener noreferer"><u>Mission Possible Case-Acceptance Super-Conference</u> </a>- Phoenix, AZ</p></li></ul><p>👉 Visit <a href="https://bradygroupllc.com/live-events/"><u></u></a><a href="https://bradygroupllc.com/live-events/ " target="_blank" rel="noopener noreferer">our website</a> for details and registration.</p><p><strong>👥 Looking for coaching?</strong> If this episode sparked something and you’re ready to go deeper, we offer personalized coaching for dental teams ready to build a culture of clarity, commitment, and trust. Let’s build something bold—together.</p><p>📩 Email <a href="http://www.bradygroupllc.com"><u>amy@bradygroupllc.com</u></a> or visit our <a href="https://bradygroupllc.com/live-events/ " target="_blank" rel="noopener noreferer">website</a><a href="http://www.bradygroupllc.com"><u> </u></a> to learn more.</p><p><br></p>
February 16, 2026
<p>Here at <strong>Brady Group</strong>, we help practices build intentional systems—clear goals, strong scheduling, and accountability that sticks. And in our coaching, we don’t just talk about performance—we give practices a scoreboard, resulting in metrics that guide and direct our next steps.</p><p>But a scoreboard only works if it’s accurate and updated in real time. That’s where Dental Intelligence comes in - simplifying the process of gathering real-time data from your software, not only will it make the process of completing your scoreboard simple, but with their easy-to-use platform, you'll know exactly where the opportunities are to maximize performance every single day.</p><p>Today’s episode explores what happens when strategy, accountability, and real-time data finally work together—so teams stop reacting at the end of the month and start winning on purpose.</p><p>That’s why I’m excited to introduce <strong>CJ Carroll</strong>, Account Executive at Dental Intelligence. In our conversation, CJ shares how real-time data helps practices bring coaching metrics to life—turning insight into action, and opportunity into results! </p><p><br></p><p><a href="https://www.dentalintel.com/partner-page-bundle?campaign_id=701PW00000Ag4UWYAZ&partner_logo=https://ucarecdn.com/5396d347-0d1b-4f52-9f3d-78136ccecc6e/&utm_campaign=701PW00000Ag4UWYAZ&utm_source=partner_referral&utm_medium=partner_page_dental_intelligence" target="_blank" rel="noopener noreferer"><strong>CLICK HERE </strong></a>to take advantage of the savings for Brady Group members.</p><p><br></p><p><strong>Want to connect in person? </strong></p><p>Mark your calendar for these opportunities to grow with us:</p><p><a href="https://www.canva.com/design/DAFb3moyNGk/VPV_ePZmfRL38X5L_srZvA/view?utm_content=DAFb3moyNGk&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h4ad3a35051"><strong>MISSION POSSIBLE Case -Acceptance Super-Conference</strong></a></p><p>April 22-24, 2026 - DALLAS</p><p>November 4-6, 2026 - PHOENIX</p><p>👉 Visit <a href="https://bradygroupllc.com/live-events/"><u>https://bradygroupllc.com/live-events/</u></a> for details and registration.</p><p><strong>👥 Looking for coaching?</strong> If this episode sparked something and you’re ready to go deeper, we offer personalized coaching for dental teams ready to build a culture of clarity, commitment, and trust. Let’s build something bold—together.</p><p>📩 Email <a href="http://www.bradygroupllc.com"><u>amy@bradygroupllc.com</u></a> or visit <a href="http://www.bradygroupllc.com"><u>www.bradygroupllc.com</u></a> to learn more.</p><p><br></p><p><br></p><p> </p>
September 29, 2025
<p>We’re drowning in labels. Liberal. Conservative. Pro-this. Anti-that. In today’s world, everything — from the coffee in your cup to the shoes on your feet — has been politicized. And once a label sticks, people stop seeing each other as human and start seeing only “the other side.” That’s how dehumanization creeps in, and it’s tearing teams, families, and friendships apart.</p><p>But your dental office doesn’t have to mirror the chaos. In this bold episode, I pull back the curtain on why everything feels so divisive, how social resonance shapes every conversation, and what history has to teach us today. We’ll look at how this shows up with patients and teams in 2025, and why Patrick Lencioni is right — conflict isn’t the enemy. Conflict with trust creates growth. Conflict without trust is just politics.</p><p>You’ll walk away with practical reset statements you can use with patients and teammates, a framework for pushing back against dehumanization, and five concrete steps to build a culture where respect, sincerity, love, and trust win the day.</p><p>Because at the end of the day, politics may divide the world — but in your practice, people must always come first.</p><p><br></p><p></p><p>📅 Upcoming Events </p><p>Want to connect in person? </p><p>Mark your calendar for these opportunities to grow with us:</p><ul><li>October 10,2025: <a href="https://happy-dentist-coaching.mykajabi.com/offers/W572tmm6">Front Desk Goddess Retreat</a>– Dallas, TX</li><li>November 5-7, 2025: <a href="https://www.canva.com/design/DAFb3moyNGk/VPV_ePZmfRL38X5L_srZvA/view?utm_content=DAFb3moyNGk&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=UNAVAILABLE">Mission Possible Case-AcceptanceSuper-Conference</a> - San Antonio, TX</li><li><br></li></ul><p>👉 Visit <a href="https://bradygroupllc.com/live-events/">https://bradygroupllc.com/live-events/</a> for details and registration.</p><p><strong>👥Looking for coaching?</strong> If this episode sparked something and you’re ready to go deeper, we offer personalized coaching for dental teams ready to build a culture of clarity, commitment, and trust. Let’s build something bold—together.</p><p>📩 Email <a href="www.bradygroupllc.com">amy@bradygroupllc.com</a> or visit <a href="www.bradygroupllc.com">www.bradygroupllc.com</a> to learn more.</p><p></p>
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Welcome to Front Desk Goddess Diaries, where we show you how to work smarter, not harder because busyness does not equal profitability! Join our conversations where we hope to decrease stress, help you take more time off and have more fun!
Front Desk Goddess Diaries is a component of Brady Group LLC led by Dr. Chris Brady.
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