Frontline Innovators

About Frontline Innovators

This is Frontline Innovators. Host Justin Lake speaks with experts who are leading the way and driving digital transformation to the frontlines. We explore how to overcome challenges and achieve success when we empower our essential workers. This podcast is sponsored by Skyllful, on a mission to help frontline workers learn and use the technology needed to succeed in their jobs.

Publisher

frontlineinnovators

Category

technology

Language

en

Explicit

No

First episode

15 Jun 2021

Latest episode

12 Aug 2026

Latest episodes

22 of 143 episodes have a transcript.

1. 

   12 Aug 2026TRANSCRIPT

   Sell the Tweak, Not the Transformation - #145 - Torrence Smith

   Host Justin Lake interviews operating executive Torrence Smith on reframing change as a "tweak" to reduce frontline anxiety and improve adoption.

2. 

   29 Jul 2026TRANSCRIPT

   Show Them Their Worth, or the Tool Sits Unused - #144 - Janie McNeil

   Senior IT change and adoption consultant Janie McNeil interviews host Justin Lake about proving technology's worth to ensure adoption and drive lasting behavior change.

3. 

   15 Jul 2026TRANSCRIPT

   Confidence Is Contagious, and So Is the Lack of It - #143 - Carly Greenwald

   Host Justin Lake interviews IT change management leader Carly Greenwald about how frontline confidence drives successful technology adoption and builds trust.

Inside a recent episode

Sell the Tweak, Not the Transformation - #145 - Torrence Smith

Published 12 Aug 2026 · Transcript excerpt

[…] I don't know what the percentage is, but it's probably something like 80-20. It's probably high. It's probably high. You're going to look at a customer list in the morning. You're going to look at the list view in the morning. You're going to have a list of parts that you choose to put on a work order. You're going to have to track your time and mileage to the site. All those same things are still going to happen. And so 80% of this isn't transformative. 80% of it is actually probably going to be the same. The form on the screen might look a little bit different. Maybe the sequence of events might be a little bit different, but it's really a tweak, not a transformation. […]

Who has been a guest on Frontline Innovators

Names identified in recent episode analyses. Showing up to five guests.

• Torrence Smith
• Janie McNeil
• Carly Greenwald
• Steve Reiner
• Dan Cefaratti

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

10 ratings

Spotify

5.0 / 5

5 ratings

Questions about Frontline Innovators