The omnichannel podcast in which we unbox tales of online retail and digital transformation

Functional and Fabulous
Claim This Podcastby StudioForty9
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Podcast Overview
The omnichannel podcast in which we unbox tales of online retail and digital transformation
Language
🇺🇲
Publishing Since
3/22/2023
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Recent Episodes

May 15, 2026
S4 E1: Ciarán McCormack - Magic Momentum
In this episode, recorded live at StudioForty9’s Excellence in Ecommerce 2026 event, retail multi-CEO Ciarán McCormack (Select, DID Electrical, Blink 24) talks to Gordon and Ger about his journey from magician to merchant. Ciarán reveals the leadership skills he learned as a performer, and how he juggles being both an Apple partner and an Apple competitor. He discusses difficult times (€22 million in stock locked away in closed stores during COVID), brave decisions (being part of a management buyout that many questioned) and how Amazon can be beaten outside the cities. He also talks about how he learned to harness his ADHD superpower to keep his businesses constantly evolving, while making sure his teams are able to keep up with the need for constant change. That’s just a taster. There is an entire season’s worth of learning in this episode alone. Unmissable.

November 28, 2025
S3 E6: Meghan Frazier - Attention for Retention
Are you ready for a crash course in customer retention? You’re about to get one. Meghan Frazier, retention lead at Heights, joins Ger and Gordon to deliver one of the most densely packed episodes we’ve ever produced. It’s wall-to-wall insight and practical advice from the get go. If you want to keep the customers you’ve got, this episode is a playbook that will help you do just that. From meeting customers where they are in their journey with you, rather than meeting them where you think they should be, to reducing cancellations, to honouring customer milestones, to using discounts correctly (which is to say, ‘sparingly’), it’s all here. And more. Is WhatsApp the customer retention app you should be using? Yes. Should you be sending customers personalised video messages from your company founder? Obviously. Can you run a business that doesn’t allow customers to only buy once? You can. How? Listen to find out. Have you ever considered how your customer acquisition affects your customer retention? No? Meghan has. Let’s not even get started about why you should ghost some of your customers forever. Get ready for a masterclass in retention.

November 14, 2025
S3 E5: Dave Morrissey - Mega Mindset
Join Gordon and Ger as they step into a tornado of conversation with Dave Morrissey, growth and culture consultant, ex-Meta, ex-TikTok, current author and pre-Scéal. Tie yourself down, because the insights come thick and fast about mindset, generative AI, leadership and why Ger should never be allowed to write another hard-rock song prompt again. Dave tells you why most companies fail to scale, and talks about the massive head start Irish companies and brands have over their international competitors, but rarely use to their advantage. He also discusses how companies and executives talk a lot about using generative AI, but don't actually do so or even encourage its use. Is fear of AI holding everyone back? He advocates immediate top-down AIction. And all that is just the delicate breeze before the hurricane...
27 total episodes available
Recent guests on Functional and Fabulous
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Amy Kemp
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Frequently asked questions
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- What is Functional and Fabulous?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 2 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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