This series is brought to you in partnership with MouthMedia Network and the NORA network where we re-visit the key themes presented at Online Retailer FUSION in October 2020. Join us as we take a look at how these topics resonate in the current climate and a look forward at how it plays out over 2021.
FUSION Fast Forward
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7 episodes
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Podcast Overview
This series is brought to you in partnership with MouthMedia Network and the NORA network where we re-visit the key themes presented at Online Retailer FUSION in October 2020. Join us as we take a look at how these topics resonate in the current climate and a look forward at how it plays out over 2021.
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Publishing Since
4/25/2021
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Recent Episodes
August 24, 2021
Customer Lead Innovation at Little Birdie
The retail landscape has been evolving dramatically over the years, with evolving consumer expectation & rapid pace of technological advances. Retailers today are required to focus on strategic digital initiatives to deliver consistent & personalised experience to their customers, and also at the same time improve operational efficiencies and free talent to focus on areas of innovation, all of these while trying to maintain and improve brand relevance. In this podcast, Jon Beros, Cofounder & CEO at Little Birdie talks about how they embraced new business models and technologies that put the customer’s needs and wants at the center of their digital transformation strategy, and how comprehensive customer intelligence will be key in driving long-term value for both their customers and their business. - The next big problem in Online Retail that drove Little Birdie to be the" new homepage of online shopping" - Customer data lead innovation :Optimizing the experience for an intent driven customer - Race to digital: New business model & technologies that Online retailers should evaluate See omnystudio.com/listener for privacy information.
June 29, 2021
Australia Post: Supporting Small Businesses
It is often said that small business is the backbone of the Australian economy. Throughout the pandemic, businesses have needed to look for ways to survive, while simultaneously learning – in real-time – how to serve their customers differently. Through the challenges, Australia Post has supported small businesses to successfully transition their business online, giving them the tools to simply and efficiently deliver for their customers. In this podcast, Marc Raco chats to Nick Antonopoulos, General Manager of Business, on how Australia Post has helped many businesses survive and supported them through the turbulent events of 2020. They are also joined by Adam Kerrins, Owner of The Scent Lab who shares his small business experience through the pandemic, and how Australia Post has helped his business adapt and grow online. Find out more Show notes: Hear first-hand from Adam Kerrins, Owner of The Scent Lab, the real impact of the pandemic on small business and how he closed his retail shop to solely focus on selling online, the challenges he faced in doing this and how Australia Post supported his journey. Learn how Australia Post has helped small business to grow, innovate and become more efficient. Understand how important the Post Office Network across Australia has been to small businesses during the pandemic. Learn how the MyPost Business platform and the Delivery Experience combined have helped small businesses navigate this ‘new normal’. See omnystudio.com/listener for privacy information.
May 31, 2021
Silvio Giorgio, General Manager of Data Science, Australia Post
Drawing on experience from delivering more than 400 million parcels a year to over 12.3 million addresses and capturing feedback from millions of parcel receivers, Australia Post is uniquely positioned to understand how and when online shoppers want to receive their parcels. As part of the Online Retailer Fusion Fast Forward Podcast Series, Australia Post General Manager of Data Science, Silvio Giorgio, shares the insights contained within the Delivery Experience Report and discusses what getting it right looks like, why this matters and how data can help. Hear how Australia Post has used their rich data to develop five actionable recommendations to help retailers improve first time delivery rates, lift customer satisfaction, reduce contacts and ultimately improve the overall customer experience. The Delivery Experience – Learn More Show Notes: Hear how and why the delivery experience matters so much to retailers and their customers Understand how insights from the Australia Post Delivery Experience report can help to improve your customers’ delivery experience Uncover the importance of data and, insights and intervention to deliver better outcomes for customers Discover how the Delivery Experience Report makes practical recommendations for improving the delivery experience Listen to Silvio unpack each recommendation and how it will can positively impact on customers and improve NPS Hear how psychology during the pandemic has influenced perceptions of the delivery experience and what can be learned from it See omnystudio.com/listener for privacy information.
7 total episodes available
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Frequently asked questions
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- What is FUSION Fast Forward?
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This podcast updates daily.
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