by Inbenta
The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com
Language
🇺🇲
Publishing Since
9/14/2020
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May 24, 2022
<p>In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.</p>
May 5, 2022
<p>In this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover: – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution</p>
March 17, 2022
<p>In this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels.</p>
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The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities.
The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers.
This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com
This podcast updates daily.
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Yes, this podcast regularly features guests.
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