Future of Customer Service

About Future of Customer Service

The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

Publisher

Inbenta

Category

business

Language

en

Explicit

No

First episode

14 Sept 2020

Latest episode

24 May 2022

Latest episodes

33 episodes in the feed.

1. 24 May 2022

   33. Simple TV: AI is the Future of Customer Service

   In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.

2. 5 May 2022

   32. Aram Melkoumov from Crowdlinker

   In this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover: – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution

3. 17 Mar 2022

   31. Neoenergia: Keep Human at the Center of your Digital Strategy

   In this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels.

Contact Future of Customer Service

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.