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Gabfocus Self Storage Podcast

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by Melissa Huff, Josh Huff

5.0(11 reviews)

175 episodes

Updated Daily

Accepts GuestsHas SponsorsLocation 🇺🇸

Podcast Authority

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FairBased on show quality, social media presence, reviews, charts, and more

Quality84

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Engagement82

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Podcast Overview

Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa Huff and Tommy Nguyen bring in nationally recognized speakers, leaders of companies, and top experts to help you maximize your self-storage business, optimize your management team, and prepare for what's ahead. Brought to you by the team at Lighthouse Storage Solutions.

Language

🇺🇲

Publishing Since

1/6/2022

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🇺🇸 Charts #3

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Spotify 827

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Podcast Authority

Beta

FairBased on show quality, social media presence, reviews, charts, and more

Quality84

Social0

YouTube0

Engagement82

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excellent

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45 minutes

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Every 9 days

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Recent Episodes

August 5, 2026

Fighting Crime From Within - Plus BIG 3PM News from Lighthouse

Last episode we tackled crime from without, break-ins and unwanted guests. This time we flip it around and look at what happens inside your own office. Sometimes it's an employee skimming cash, but a lot of the time it's just money quietly leaking out while nobody's watching. Drawing on eighteen years and dozens of facility audits, we break down the patterns owners miss and the safeguards that actually stop them. A few of the things we get into: <ul class= "[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr" data-sourcepos="14:1-18:122;742-1186"> <li class= "font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="14:1-14:67;742-808">Padded overtime and time edits that slowly creep up your payroll</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="15:1-15:90;809-898">Free units handed out to family, friends, and employees until your inventory disappears</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="16:1-16:84;899-982">Waived fees that always line up with a cash payment, and how to catch the pattern</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="17:1-17:82;983-1064">Why theft usually starts small and innocent, and why curiosity beats accusation</li> <li class= "font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="18:1-18:122;1065-1186">Prevention that works: reliable software, pulling manager admin access, daily deposits, no waived fees, and real audits</li> </ul> We also share some big news. As Sue Haviland retires after an incredible career, we're taking over her portfolio of California properties, and we talk about what a boutique, hands-on approach to third-party management really looks like. Plus our full fall show lineup and a pool gadget that saved us a ton. <a href="https://a.co/d/0iRKvyOI" target="_blank" rel= "noopener">Best Skimmer to Keep Your Pool Clean (mentioned on episode)</a> If you're planning your year, here are a few events we'll be at and recommend attending: <ul class= "[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class= "font-claude-response-body whitespace-normal break-words pl-2"> Register for the SSA Fall Conference in Vegas - <a href= "https://www.selfstorage.org/Events-Education/Events/National-Fall-Conference" target="_blank" rel="noopener">Register Here</a></li> <li class= "font-claude-response-body whitespace-normal break-words pl-2"> Register for The Big Ideas in Storage Conference in Texas - <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href= "https://www.txssa.org/imis/Conference/2026/Home.aspx">Register Here</a></li> <li class= "font-claude-response-body whitespace-normal break-words pl-2"> Register for MSM's The Show using code LSS2026 - <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.modernstoragemedia.com/the-show">Register Here</a></li> </ul> Hosts: <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.linkedin.com/in/joshua-huff/">Josh Huff</a> & <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.linkedin.com/in/melissarhuff/">Melissa Huff</a> Produced by <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.lighthousestoragesolutions.com/">Lighthouse Storage Solutions</a>

June 22, 2026

Fighting Crime From Without - Break-ins and Unwanted Guests

Crime at a storage facility isn't a matter of if, it's a matter of when. You don't have to be in this business long to deal with a break-in, some trespassing, vandalism, or worse. In this episode, Josh and Melissa kick off a two-part series on fighting crime at your facility, starting with the threats that come from the outside. The big idea? A property that looks awake doesn't get hit. Overgrown weeds, a half-open gate, dead leaves in the driveway in the middle of summer, a mattress leaning against a building for a week. Those are green lights for bad actors. The same eyes a tenant uses to decide "do I want to store my stuff here" are the eyes a criminal uses to decide "is anyone paying attention here." Keeping your property clean, walked, and genuinely cared for is your first and cheapest line of defense. From there, Melissa and Josh break security down into three levels you can build toward at your own pace: Level 1, the non-negotiables: a coded gate system, good security cameras, and lighting. If your budget only allows one, light it up. Nothing happens in a well-lit lot. Level 2, leveling up: motion or full-property lighting (and grab those nighttime photos for your website), coded exit as well as entry, fence-top deterrents like razor wire where it's legal, privacy screening, cameras with alerts, and restricted access hours. Sometimes a simple 9 or 10 PM cutoff solves most of your problems. Level 3, serious protection: anti-passback codes that shut down tailgaters, active monitoring through AI cameras like Arcsi or a live security company, on-site guards, and patrolling the lot at close to make sure nobody's loitering after hours. The name of the game at every level is the same: knowing exactly who is on your property, and when. Plus, a little birthday celebration, an avocado margarita recipe situation, a goat update, and a preview of where you can catch the Huffs at this fall's conferences. <a href= "https://grilledcheesesocial.com/2019/02/22/epcots-avocado-margarita/" target="_blank" rel="noopener">Click here for that DisneyWorld Avocado Margarita recipe</a> Next time: Fighting Crime From Within, how to spot and prevent crime from the inside. If you're planning your year, here are a few events we'll be at and recommend attending: <ul class= "[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class= "font-claude-response-body whitespace-normal break-words pl-2"> Register for the SSA Fall Conference in Vegas - <a href= "https://www.selfstorage.org/Events-Education/Events/National-Fall-Conference" target="_blank" rel="noopener">Register Here</a></li> <li class= "font-claude-response-body whitespace-normal break-words pl-2"> Register for The Big Ideas in Storage Conference in Texas - <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href= "https://www.txssa.org/imis/Conference/2026/Home.aspx">Register Here</a></li> <li class= "font-claude-response-body whitespace-normal break-words pl-2"> Register for MSM's The Show using code LSS2026 - <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.modernstoragemedia.com/the-show">Register Here</a></li> </ul> Hosts: <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.linkedin.com/in/joshua-huff/">Josh Huff</a> & <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.linkedin.com/in/melissarhuff/">Melissa Huff</a> Produced by <a class= "underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.lighthousestoragesolutions.com/">Lighthouse Storage Solutions</a>

May 26, 2026

Secret Shopping Secrets

Josh and Melissa recently went undercover, visiting several self-storage facilities near one of their managed properties in Southern California to see how the competition was showing up. What they found was equal parts encouraging and eye-opening. The tours were genuinely enjoyable. Several facilities presented well, with staff who were friendly and professional. But not everything passed the test. Some red flags came up that no self-storage operator should be comfortable with, including staff who casually mentioned recent break-ins during a tour and a facility that openly disclosed rates could increase within just 30 days of signing. In this episode, Josh and Melissa break down what they observed, what it means for operators, and what every storage facility should be doing differently. Secret shopping is one of the most underused tools in self-storage, and this episode is a practical reminder of why it matters. If you've never walked into a competitor's facility as a customer, this one might change that. If you're planning your year, here are a few events we recommend: <ul> <li data-start="1707" data-end="1776">Register for The Big Ideas in Storage Conference in Texas - <a href= "https://www.txssa.org/imis/Conference/2026/Home.aspx" target= "_blank" rel="noopener">Register Here</a></li> <li data-start="1707" data-end="1776">Register for MSM's The Show using code LSS2026 - <a href= "https://www.modernstoragemedia.com/the-show" target="_blank" rel= "noopener">Register Here</a></li> </ul> Hosts: <a href="https://www.linkedin.com/in/joshua-huff/" target="_blank" rel="noopener">Josh Huff</a> & <a href= "https://www.linkedin.com/in/melissarhuff/" target="_blank" rel= "noopener">Melissa Huff</a> Produced by <a href= "https://www.lighthousestoragesolutions.com/" target="_blank" rel= "noopener">Lighthouse Storage Solutions</a>

175 total episodes available

Recent guests on Gabfocus Self Storage Podcast

Guests from recent episodes — sign up to see every guest that has ever appeared on this show.

James Hatfield

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Michael Brevdeh

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Andrew Sherrard

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Matthew Roberts

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Alexis Ducharme

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Jane Sauls

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What is Gabfocus Self Storage Podcast?: Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa Huff and Tommy Nguyen bring in nationally recognized speakers, leaders of companies, and top experts to help you maximize your self-storage business, optimize your management team, and prepare for what's ahead.

Brought to you by the team at Lighthouse Storage Solutions.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Information about guest appearances is not available.

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