The goal of our podcast is to build a community of entrepreneurs who believe tech companies that will survive and thrive in the next generation will prioritize customer retention over anything else. Learn from other tech founders who have navigated customer retention.
Luka Pregelj, CEO of Quantifly: ''In terms of retention, good communication is key''
In this episode of Gain and Retain, we speak with Luka Pregelj, CEO and Founder of Quantifly (www.quantifly.net). Quantifly’s mission is to develop the tools and build the ecosystem to discover the causes of unwanted turnover, disengagement, and low performance. One of the biggest challenges this company is facing today is scaling and entering new markets in order to make their vision of a world of meritocratic organizations, where leaders make decisions based on scientific methods and objective data rather than intuition and personal preferences, a reality. Learn from Luka how to build a local ecosystem of specialists to help treat various pathologies such as micromanagement, poor communication flows, communication silos, etc.
15 Feb 2023
Pipeline Signals CEO, Jamie Shanks - "I wish we'd invested in retention earlier and 10x larger."
In this episode, we speak with Jamie Shanks, founder of Pipeline Signals (https://pipelinesignals.com/). Pipeline Signals is enabling sales and customer success teams to find intelligent relationship signals in their accounts to drive pipeline growth. Over the past decade, Jamie and his co-founder have trained and mentored over half a million sales professionals in social selling and smarter prospecting. And now Pipeline Signals is automating smarter prospecting signals to help salespeople even more. Hear from Jamie what strategies he has implemented to educate his members on how to fully utilize his service and how Pipeline Signals reduced churn for their MRR model.
15 Feb 2023
Churnkey CEO, Nick Fogle - "The Holy Grail of SaaS is Negative Churn"
In this episode of Gain and Retain, we speak with Nick Fogle, CEO of Churnkey.co. Churnkey's mission is to be the only platform that fixes every type of churn. They supercharge all aspects of customer retention, helping companies keep more customers with personalized cancel flows, recover failed payments, and inform customer-driven product. Learn from Nick how Churnkey evolved out of solving his own pains with customer retention as a founder who wanted to have an exit, as well as strategies Churnkey uses to help software customers with their own retention challenges.
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