GBS Rewired
Claim This Podcastby Sally Fletcher, Head of Thought Leadership & Community, Hypatos
Podcast Overview
<p>This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.</p><p><br></p><p>Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.</p><p><br></p><p>We cut through theory and hype. Instead, we focus on what actually works:</p><ul><li>How to redesign your GBS operating model to make maximum use of AI</li><li>How to prepare and govern data so AI can deliver real business value</li><li>How to simplify and standardize processes before digitizing them</li><li>How to reskill, redeploy, and re-energize your workforce</li><li>How to lead change when technology moves faster than culture</li></ul><p><br></p><p>If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.</p>
Language
🇺🇲
Publishing Since
3/17/2026
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Recent Episodes
June 2, 2026
The Big Data Conversation: Vandana Khanna, MetLife
Data quality isn't the most glamorous topic in enterprise AI — but it might be the most important one. In this episode, Sally Fletcher, Head of Thought Leadership & Community, Hypatos, sits down with Vandana Khanna, a global finance and technology leader at MetLife who is leading the company's Finance Modernization and Digital Transformation initiative. With experience spanning insurance, consumer goods, telecom, and retail, Vandana brings a rare blend of strategic vision and operational ...
May 22, 2026
Getting the Buy-In and Downstream Impact from AI Initiatives, Sefa Soybir EY
Everyone's running AI pilots, but how many are actually delivering real business impact? In this episode, we're joined by Sefa Soybir, Senior Manager and Agentic GBS Lead at EY, where he helps organisations move beyond the hype and embed agentic AI into real business processes. We get into what separates a genuinely compelling AI use case from one that just looks good in a demo, and the criteria Sefa recommends before greenlighting any agentic initiative. We also tackle one of the hard...
May 12, 2026
Reality Check: Exploring the Data Behind the GBS AI Hype
The AI conversation in Global Business Services is loud; but how much of it is grounded in reality? In this episode, we sit down with two of the most authoritative voices in the GBS industry: Naomi Secor and Barbara Hodge, SSON Research & Analytics. Together, bringing over four decades of experience tracking the trends and transformations shaping shared services worldwide. They're here to cut through the noise and give us the data-backed truth on where GBS organisations actual...
7 total episodes available
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Frequently asked questions
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- What is GBS Rewired?
<p>This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.</p><p><br></p><p>Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.</p><p><br></p><p>We cut through theory and hype. Instead, we focus on what actually works:</p><ul><li>How to redesign your GBS operating model to make maximum use of AI</li><li>How to prepare and govern data so AI can deliver real business value</li><li>How to simplify and standardize processes before digitizing them</li><li>How to reskill, redeploy, and re-energize your workforce</li><li>How to lead change when technology moves faster than culture</li></ul><p><br></p><p>If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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