Generation IX is a California-based managed IT services company bringing you the latest technology insights from our blog in an easy-to-listen-to, digestible audio format. Stay tuned for more!
Connect with us:
Website: https://www.generationix.com/
LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/
Twitter: https://twitter.com/GenixLA?lang=en
YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A
Facebook: https://www.facebook.com/genixtechnologies/
How to Handle Support Tickets with Precision: From Categorization to Resolution
Discover how to handle support tickets at scale using intelligent categorization, root-cause reduction, and structured escalation. Build smarter workflows, reduce invalid requests, and improve service impact.
Read More: https://www.generationix.com/how-to-handle-it-support-tickets (https://www.generationix.com/how-to-handle-it-support-tickets)
Connect with us:
Website: https://www.generationix.com/
LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/
Twitter: https://twitter.com/GenixLA?lang=en
YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A
Facebook: https://www.facebook.com/genixtechnologies/
Holden Watne on LinkedIn:
https://www.linkedin.com/in/holden-watne
22 Apr 2025
Breaking the Queue: IT Help Desk Categories and Best Practices to Speed Up Support
Learn how category-based frameworks, self-service models, and intelligent escalation paths can transform your support operations. Discover how IT help desk best practices reduce ticket chaos and boost uptime.
Read More: https://generationix.com/it-help-desk-best-practices/ (https://generationix.com/it-help-desk-best-practices/)
Connect with us:
Website: https://www.generationix.com/
LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/
Twitter: https://twitter.com/GenixLA?lang=en
YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A
Facebook: https://www.facebook.com/genixtechnologies/
Holden Watne on LinkedIn:
https://www.linkedin.com/in/holden-watne
16 Apr 2025
How IT Support Tiers Can Save Your Business from Expensive Downtime
Downtime costs over $500K an hour. Learn how structured IT Support Tiers can help resolve issues faster, reduce stress on internal teams, and keep your business running. Listen to this short breakdown and find out which model fits your business best.
Read more: https://generationix.com/what-is-the-difference-between-it-support-tiers
Connect with us:
Website: https://www.generationix.com/
LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/
Twitter: https://twitter.com/GenixLA?lang=en
YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A
Facebook: https://www.facebook.com/genixtechnologies/
Holden Watne on LinkedIn:
https://www.linkedin.com/in/holden-watne
Reach and audience
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YouTube views
503
Score snapshot 15 Sept 2025
Podcast Authority Score: 55 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
81
Social presence
0
YouTube
72
Engagement
0
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