by Generation IX
Generation IX is a California-based managed IT services company bringing you the latest technology insights from our blog in an easy-to-listen-to, digestible audio format. Stay tuned for more! Connect with us: Website: https://www.generationix.com/ LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/ Twitter: https://twitter.com/GenixLA?lang=en YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A Facebook: https://www.facebook.com/genixtechnologies/
Language
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Publishing Since
3/13/2024
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April 22, 2025
<p>Discover how to handle support tickets at scale using intelligent categorization, root-cause reduction, and structured escalation. Build smarter workflows, reduce invalid requests, and improve service impact.<br>Read More: <a href="https://www.generationix.com/how-to-handle-it-support-tickets" target="_new" rel="noopener">https://www.generationix.com/how-to-handle-it-support-tickets</a></p><p><br></p><p>Connect with us: </p><p>Website: https://www.generationix.com/</p><p>LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/</p><p>Twitter: https://twitter.com/GenixLA?lang=en</p><p>YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A</p><p>Facebook: https://www.facebook.com/genixtechnologies/</p><p>Holden Watne on LinkedIn: </p><p>https://www.linkedin.com/in/holden-watne</p>
April 22, 2025
<p>Learn how category-based frameworks, self-service models, and intelligent escalation paths can transform your support operations. Discover how IT help desk best practices reduce ticket chaos and boost uptime.<br>Read More: <a href="https://generationix.com/it-help-desk-best-practices/" target="_new" rel="noopener">https://generationix.com/it-help-desk-best-practices/</a></p><p><br></p><p>Connect with us: </p><p>Website: https://www.generationix.com/</p><p>LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/</p><p>Twitter: https://twitter.com/GenixLA?lang=en</p><p>YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A</p><p>Facebook: https://www.facebook.com/genixtechnologies/</p><p>Holden Watne on LinkedIn: </p><p>https://www.linkedin.com/in/holden-watne</p>
April 16, 2025
<p>Downtime costs over $500K an hour. Learn how structured IT Support Tiers can help resolve issues faster, reduce stress on internal teams, and keep your business running. Listen to this short breakdown and find out which model fits your business best.</p><p>Read more: https://generationix.com/what-is-the-difference-between-it-support-tiers</p><p><br></p><p>Connect with us: </p><p>Website: https://www.generationix.com/</p><p>LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/</p><p>Twitter: https://twitter.com/GenixLA?lang=en</p><p>YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A</p><p>Facebook: https://www.facebook.com/genixtechnologies/</p><p>Holden Watne on LinkedIn: </p><p>https://www.linkedin.com/in/holden-watne</p>
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Generation IX is a California-based managed IT services company bringing you the latest technology insights from our blog in an easy-to-listen-to, digestible audio format. Stay tuned for more!
Connect with us: Website: https://www.generationix.com/ LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/ Twitter: https://twitter.com/GenixLA?lang=en YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A Facebook: https://www.facebook.com/genixtechnologies/
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